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Reviews 490
cdavr
Feb 26,2025Our experience with Wilkinson Cameras has been appalling. We purchased an Epson V850 scanner for £849, intending to digitise and preserve old family photographs (following recent family losses), only for it to arrive faulty, with loose glass, internal debris, and disengaged transportation locks. We reported these issues well within the first 48 hours of receiving it, and Wilkinson Cameras initially acknowledged the issues, and approved the return without contest. We immediately called Wilkinson Cameras on noticing the cracked glass and they assured us that this was fine. Due to safety concerns, we asked if we could remove the broken glass before returning it, and they permitted this. Once they received the return, Wilkinson Cameras completely reversed their stance, falsely implying we caused the damage somehow, and refused a refund. Their justification for this was that we had "tampered" with the unit—by removing the broken glass. 1. The broken glass could have damaged the scanner’s electronics directly beneath it (carriage, sensors, etc.). 2. The broken glass could have posed a safety risk to anyone else handling it. Instead of dealing with our case with any level of apprehension or consistency, Wilkinson Cameras have contradicted their own advice, ignored key facts and attempted to shift liability onto us. In short, this experience has been disgraceful. My partner, an NHS nurse, has had to take time off work because of this, which is completely unacceptable. We strongly urge caution when dealing with Wilkinson Cameras, especially if you receive a damaged item. Update 27/02/2025: Alex, it’s frustrating that you’ve prioritised responding to this review while we are still awaiting the phone call recording as part of the SAR —the one in which we were permitted to remove the glass. In any case, I address your points below: 1. You claim the return was authorised solely due to it arriving with loose glass and debris. However, after our phone call informing you of the crack, the return still went ahead without any objection? Wilkinson Cameras had full knowledge of the facts at this point, we had no reason to believe that you would reverse your stance later. 2. We never stated that the crack appeared after "use." Also, the scanner was not "further" disassembled, it had not been interfered with in anyway until we were given express permission by your team to remove the glass. This acceptance was given after we raised safety concerns, and we believe the steps we took were entirely reasonable. 3. Claiming the scanner was "dismantled" is a clear exaggeration. We unscrewed the lower housing via four marked screw covers, pulled out the glass, and then put the housing back in place. We did this so we were could remove the glass safely. The manufacturer’s warranty and your own terms are immaterial in this particular case because under the CRA 2015, a faulty product reported within 30 days entitles the customer to a full refund. Retailers cannot override these rights by imposing their own terms, particularly when safety concerns are involved. 4. Regarding the loose glass, identifying problems through proper inspection and reporting them as they were found does not contradict our claim, nor does it void our rights. The glass sits within a housing, it only became clear when placing media on the bed or wiping the surface, as it shifted under pressure. Additionally, we never stated a "primary issue"—we simply reported each problem as they were discovered. I do not see what is wrong with this? 5. Your claim that no record exists of you advising us to remove the glass is undermined by the fact that you have yet to provide the recording of this call (07/02/2025 at 12:29 PM) During this call, we raised safety concerns, and your team allowed us to remove the glass per these very same concerns. Approving an action only to later penalise us for following it is completely unacceptable. 6. We have already made you aware and clarified in an email pertaining to our SARs that 3 of us are involved in this case (Email sent: Feb 13, 2025 at 5:47 PM). My partner’s involvement is relevant in that she is also my carer, and she plays a key role in supporting me with this matter. I am disabled and dismissing her involvement ignores the reality of our situation and the impact this has had on us. Wilkinson Cameras’ handling of this matter has been inconsistent and unfair. We acknowledge the SAR deadline has not yet passed, but we are eager to receive the call recording in full and see no reason for delay.
Yan
Feb 23,2025The equipment arrived mechanically damaged in transport. Unfortunately, the process of possible replacement complicated.... It was expected that I would send it back damaged and then receive a working.
Harvey Warren
Feb 22,2025Wilkinson was my go-to destination for finding a new microphone. They had a great range options at fair prices. The microphone I ended up buying has been working flawlessly. I'm very satisfied with my purchase.
Kim Barber
Feb 14,2025Excellent sales information and speedy delivery, would recommend.
Louise Robinson
Feb 13,2025Very disappointed with the experience. The item arrived in a defective condition, and despite following the correct advice, the retailer is refusing to take responsibility. Manufacturer customer support confirmed we handled the situation correctly, and the courier stated that returning it as the retailer requested would have violated their terms due to safety hazards. Now we are being penalised for it, and denied a refund. Would not recommend, and are pursuing the matter further.
J Lingard
Jan 31,2025I had to return an item, which was not Wilkinson Cameras fault. I received a prompt full refund, as they were unfortunately out of stock and could not offer me a replacement. I have used Wilkinson Cameras before and always found them quick to respond, very courteous and always helpful. Thank you Graham and Wilkinson Cameras.
Andrew Doig
Jan 20,2025I ordered a camera and paid for the next day delivery options. The transactions was on Sunday evening so I expected delivery on the Tuesday before going on holiday. No camera arrived. I phoned the helpline to rearrange delivery after the holiday. Helpline were helpful but it was a shame not to have the new camera to take pictures. Next problem, the camera was delivered but did not include the free gift that was part of the deal. Once again the helpline sorted this out quickly. Good service would be to get the goods ordered without several calls to the helpline.
angela conifer
Jan 19,2025Wilkinson Cameras in Liverpool not only offer a variety of cameras, lenses and other photographic equipment, they also offer great services. Liz, at customer service helped me to set up my new Sony camera including Wifi for remote connections. She gave loads of valuable information regarding the cameras abilities and good advice about maintaining the camera and its battery. Liz was very friendly and very patient at all times. I would have been happy to give 5 stars but I was disappointed to learn that I have to claim separetely 30 days after my purchase, the offer of cash back rather than it being automatic. The information was not available until I asked about it.
Stephen Henry James
Jan 16,2025Excellent service as usual
Dave Davis
Jan 03,2025Wilkinson Cameras sells licenced products at the best prices in the UK and offers top-class service. You can trust this business and its people. I highly recommend them and will use them again for future purchases. Thank you, Wilkinson Cameras
Josh Longhurst
Dec 23,2024Top class five star service from Wilkinson Cameras. I’d never used these guys before but decided to purchase a Tamron lens with them as they were working out to be the cheapest in the UK from a reliable authorised seller. The lens came exceptionally well packaged and was delivered in a few days by Parcelforce. Excellent experience and couldn’t ask for any better - will definitely be using again in the future when looking for new camera equipment. Thanks again.
Sam Rider
Dec 18,2024I’ll be honest, at first I wasn’t sure if their website was legitimate but thought i’ll just give it a go after reading mixed reviews. I’m so glad I did give it a go. As soon as I ordered the digital camera I received a confirmation email and receipt of purchase, then followed by a tracking number. I was expecting a delay in delivery time due to it being so close to christmas which is understandable but they managed to deliver my camera in under 3 working days on top of Christmas which is INCREDIBLE! Packing was top-tier with plenty of protection for the camera. I can’t recommend these guys enough, such a smooth transition from purchase to delivery. I would give more stars if I could! Thank you so much Wilkinson Cameras!
Peter
Dec 17,2024Great service with fast delivery and very competitive prices. My first choice for anything photographic (and now my 1st drone…) Many thanks.
Josh
Dec 05,2024Unfortunately I haven’t had the best experience with Wilkinson Cameras. Originally I was having a good experience with Wilkinson Cameras. I got a good deal and many emails with my invoice and the number/email for customer service offering any needed help. The customer service has also been fast and fairly helpful. Before I purchased my camera, I saw on Trustpilot that people were having issues regarding their deliveries but as I found a good deal I went for it anyway. I unfortunately have had similar issues and have been having multiple days of being promised a delivery and it not coming. I understand its a busy time of year but I have been ordering from multiple other camera sites over this period and have not had any issues ever with any other company. I get that sometimes things happen and mistakes are made but when you are spending thousands of pounds on camera gear it’s not worth it. Both on Trustpilot responses I’ve seen and through emails I’ve had, Wilkinsons Cameras always pin the issue on the courier and don’t take the blame themselves. Thats a huge red flag for me. I understand that the courier are the ones delivering my parcel, but the company ultimately is responsible for seeing that a parcel gets to the customer and the service that they offer is provided. No matter whose fault it is, I’m the one stuck with the consequences. Maybe their choices in courier are bad but thats really on them or maybe its a massive coincidence that its happened to many of us. That being said, when you are spending this kind of money its not worth it. It wouldn’t be an issue if it was low value items but unfortunately its not and camera gear is expensive. Still waiting on my delivery. Just play it safe and go with Wex or another big company. I regret not doing that myself.
Raymond Dean
Nov 28,2024The whole purchasing process was carried out on line. All staff involved during the process were very helpful. I was amazed how quickly the transaction was completed. Will definitely use again.
Neil Evans
Nov 21,2024This is know directed at wilkinson cameras, the issue has been the courier DPD again, slot given for delivery between 11.14 and 12.14 nothing by 1-00 no updates or delivery. I try to buy from your shops or online to support your business, i just feel let down today by your choice of courier. Your customer services and shops are so helpful but like me let you down. Parcel still not arrived over 3 hours late, i did ring yourselves this time customer care wasnt as helpful different person, rung DPD again not helpful full of excuses !! Update i recieved a message from wilkinson ref my review, read the review fully please. Are u supporting DPD ?
Rob Fitzgerald
Nov 13,2024Used the Sensor cleaning service. The service was excellent (the inclusion of the before and after photos was an especially nice touch). And the staff are friendly too. Will use again.
Customer
Oct 18,2024Purchased a replacement eye cup for my Fuji XT-2. Quick dispatch and delivery. Excellent thank you.
Simon Watkins
Oct 15,2024Great website, with GREAT offers on price. Ordering process is slick and delivery is swift. Order arrived in a timely fashion and was extremely well packaged. Second interaction now with Wilkinsons, sure it will not be the last. No hesitation in recommending them.
Cat Susana
Mar 01,2025Previously had good experiences, but unfortunately, their complaints process does not reflect that. When issues arose, they were dismissive and inconsiderate. They prioritise their own terms first, and customer rights second. Giving two stars only because past in-store experiences were positive. Disappointed, nonetheless.