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Worldwide Parcel Services Ltd

4.0 (861 Reviews)

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Send Parcels Worldwide. Cheap Parcel Delivery Service and parcel delivery to Europe, Asia, USA.

Reviews 861

4.0

Out of 5.0

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Javier Farre
Feb 03,2021

I decided to try Worlwide parcel services because they offered a very competitive price to send some parcels to Spain, and because of the good reviews in Trustpilot. However, my experience has been an absolute nightmare, involving threats to me and huge fees. The first problem was customs, where they had estimated the value of my parcel to be of 5 times the value I established in the parcel documents, making the customs tax absolutely disproportionate. Upon questioning the valuation, I found out that the documentation generated by the company in charge of delivering the parcels (worlwide parcel services), was missing the breakdown of the shipping costs. This caused the destination country to estimate the shipping costs to an incredibly expensive amount. I was left with the only choice to pay for the tax because of the mistake of the company to provide the customs documentation properly. I paid all the costs, and then the parcels were received in an awful state, completely deformed and with items missing in them. Then I encountered the 2nd issue. A couple of weeks after the parcels were delivered, I got an email from worlwide parcel services claiming that the measurements of the boxes were off so they had to charge me more as I had lied on the information I provided. I kindly provided pictures of the boxes and an invoice of when I bought the boxes, which showed their dimensions in line to what I provided when booking the service. They claimed that even with the proof I provided, the dimensions were off (by 4 cm), and then pointed me to a clause in their terms where by using their services I agree with any measurements taken by the delivery handler. Continuing to threaten me that if I didn't pay in 7 days they'd add an extra charge and, if even then I didn't pay, they would take me to court. I have never felt this kind of extortion from any company before and it is unbelievable this kind of service is allowed. Not only were my parcels damaged, with items missing and with huge fees because of an error on their end, they still had the cheek of asking me for even more fees based on measurements for which they haven't provided any evidence they've taken, and that as far as I know could have been made up or taken when the parcels were all deformed due to the mishandling. And keep in mind this is due to a claimed variance of 4cm! Absolutely appalling service, and I would honestly recommend everyone to avoid this company at all costs. Save yourselves from worries and look for another company to handle your parcels.

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Albi S
Feb 03,2021

Everything was perfect! Great communication!! I highly recommend!

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Frank Colley
Feb 03,2021

So good I went back again

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Girish Khubchandani
Feb 02,2021

While I rate Worldwide Parcel Service quite highly in their efficiency in collecting and delivering parcels between UK and Hungary I found that on this post-Brexit shipment, the cost of sending used personal items between the 2 countries prohibitive as Duty is now being charged at random values! My recent shipment should have cost £17 at pre-Brexit levels ended up costing me a total of £85 including Duties!!!

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Laura B
Feb 02,2021

One of my parcels was not delivered on time. The company failed to respond to my e-mail dated 26 December 2020 requesting its whereabouts until 2 February 2021 after I had raised a dispute with PayPal. The company does not answer the telephone.

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Safi samadi
Feb 01,2021

Because I paid for the parcel and they want take money from receiver as well.

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Vikki Charles
Jan 30,2021

Each time I've used Worldwide Parcel Services I've been delighted with the service. Unfortunately since Brexit the cost of shipping to Europe has become prohibitively expensive (more than the actual cost of the contents) for the recipient but this in no way reflects on Worldwide Service but simply the diabolically bad Brexit deal. I shall continue to use Worldwide Parcel Services when shipping parcels within the U.K.

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I love Cy
Jan 30,2021

I was recommended to use WPS by my daughter and as I had been unable to see her over Christmas as planned I took her advice and went on their website. The process was simple to follow. My parcel was collected on time by DHL on the day I had chosen and delivered the next day. Excellent service and I would use again and certainly recommend them.

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Tom Hedges
Jan 29,2021

As a result of leaving the EU sending parcels to Europe has become much more costly and difficult. I needed to send a 4kg package and had some very high prices quoted until I came across WPSL. Their price was excellent for a 3/5 day delivery. Their website helped me through the complicated new forms and they even collected from my house. Sure enough 5 days later it arrived in Poland, our friends were delighted with their gift.

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Jacqueline
Jan 29,2021

Really efficient - three parcels picked up on the day requested in Bristol and safely delivered the following day to London. Much cheaper than the Post Office.

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Claire Truscott
Jan 28,2021

Always a great service just disappointed this time as the delivery driver didn’t leave a card with the person I sent the parcel to so it meant the shipment was on hold for 5 days until I could get hold of someone. Shame as it’s been fab every other time. Won’t stop me using them as hopefully a one off.

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Bibi
Jan 28,2021

My parcel has arrived earlier than expected. The drive was friendly and helpful. Will recommend their services to family and friends.

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Aaron
Jan 27,2021

Really impressed with how quick my parcel got to New York, if i ever send to America again i will definitely use these.

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Dee Linkhorn
Jan 27,2021

Once again I left it late in getting a package to my relatives in Australia. Once again you excelled in getting my delivery there in time for Christmas. Great service from door collection and making your website far more efficient.

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Meena Sarno
Jan 26,2021

Very good service. Prompt and goods arrived in good condition. Swift and reasonable price.

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Timothy Field
Jan 26,2021

Clear and efficient online process. Next day punctual pickup. Extraordinarily detailed tracking info. Rapid and glitch-free delivery to provincial New Zealand. Lowest available price. Top marks.

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Mr Gray
Jan 26,2021

Would definitely use again Reasonable Helpful reliable

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Daniel Newsham
Jan 26,2021

Fantastic service. 2 days from UK to Hong Kong just before the Christmas holiday. Best prices and excellent service all round.

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Caroline Dawson
Jan 26,2021

This is an excellent service which I use as I have family living in Spain. Very simple to book a parcel collection online and then print out the labels. The parcel collection is an excellent service which makes this a very easy and accessible service to use - they come to you. Once your parcel is collected and scanned, you can then track it online. Delivery ha always been within the timescale quoted for my parcels and the cost is extremely reasonable when compared to all competitors. Highly recommended.

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Mrs Jacqueline Tedman
Jan 25,2021

I always use worldwide parcel force. The service is second to none, great. Staff are friendly and very helpful. Prices are very competitive. I have and will continue to highly recommend you.

0208 310 1362 [email protected]

Unit 15 Glenmore Business Park, Castle Road, ME10 3FX, Sittingbourne, GB

http://www.worldwide-parcelservices.co.uk

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