AGL Energy
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AGL is a leading integrated essential service provider, with a proud 184-year history of innovation and a passionate belief in progress – human and technological.
We deliver 4.2 million gas, electricity, and telecommunications services to our residential, small and large business, and wholesale customers across Australia.
We operate Australia’s largest electricity generation portfolio, with an operated generation capacity of 11,208 MW, which accounts for approximately 20% of the total generation capacity within Australia’s National Electricity Market.
Reviews 886
Darrell Beadman
Aug 16,2022It was difficult to understand how immediately after getting a new meter our rate changed to higher tariffs And to then be told that we could be charged more after some sort of averaging is worked out We didn’t ask for meter and our neighbours haven’t a new meter so we will be further penalised. Our costs just keep rising. We will be seeking better deals from other suppliers
Teresa Nabialek
Aug 16,2022Not impressed with the app
Peter
Aug 16,2022took over mum and dads house and kept their agl as our provider they helped me with all the connection hassles, prices are on par with my old provider so im happy
Paul
Aug 16,2022I chose to stay with your company,as an agl customer I think agl,could do more in regards to discounts to loyal customers,if I'm offered a REAL discount, I will stay loyal ,but I will keep my eyes open for a better price until my contact ends ,the ball is your court agl 😐yours in faith .Paul Floyd account number 7056921062 thank you 🙂🙂
Jrgr
Aug 16,2022Quick however had to chase up as incorrect plan added
Joyleen
Aug 16,2022Shame AGL treat the long term elderly clients when asking for Pensioner discount on both Electricity & Gas usage DHS will only give on Electricity but I guess this is the way of life now
Georgette Farah
Aug 16,2022rang to inquire about an issue showing in my login account, spoke to a pleasant staff member, and she was helpful
Patricia
Aug 16,2022The person who attended to me was very helpful and efficient !
T.Mazikana
Aug 16,2022Easy to deal with staff on the other end as everything was done in a smooth transition. I know they are challenges facing organizations but their prices are reasonable.
Antoine Akkary
Aug 16,2022I was advised by Agl about the government assistance with payment which was very helpful thanks
Gloria Gao
Aug 16,2022AGL is a very trustworthy company. The energy supply is stable and reliable. Their customer service is wonderful either. Every time I ask for help, I will get my request resolved rapidly and reasonably. I will be their customer from now on and recommend my friend join in AGL. The live chat is my favorite, what can deal with most problems. I hope live chat can extend more functions so that I don’t need to spend more time to connect to a call.
Thomas
Aug 16,2022I had tried a number of other providers, including the one I was currently with. AGL was by far the clearer in explaining the offer. The customer service person was friendly and easy to talk to, answering all my concerns to my satisfaction. I would recommend them to friends on this alone.
GEOFFREY
Aug 16,2022I called and after waiting for more than 1 hour I had to hang up.I later went via the app and had to wait for 1hour 30 minutes. Terrible service.
Sandra J
Aug 16,2022AGL emailed a generic letter after recent the death of my nephew. It was in response to trying to sort out continuation of power at his address. I had also spoken in length to 3 or 4 resolutions officers and the information was not clear and also conflicting in places.
Dinelle
Aug 16,2022The onboarding was a very simple process and notification was received every step of the way.
Babayaru Asombiyaroinna
Aug 16,2022I gave this a gl1 star the reason for that is I have signed a contract saying in 30 days of use of my electricity and gas that I will serve a gift card from rent.com a hundred-dollar gift card 50 forecast 54 weeks City well I've been on since 6th of July it's been 40 days now no email no nothing. Do you want do we want to call this fake advertising for AGL
custogaye Flipp mer
Aug 16,2022Every part of connection went smoothly
Vicki Broughton
Aug 16,2022I'm not sure. I received a letter about updating my Meter and it was replaced. Paperwork left to say it had been done and completed. The following week I receive an email to say my Electricity and gas would now go up in price. I just received my Aged Pension card and maybe this is your way of recouping my pension discount. Thank you AGL.
Anonymous
Aug 15,2022Have had no correspondence from anyone, just keep getti g hung up on when transferred.
699 Bourke Street, 3008, Docklands, AU
http://www.agl.com.au
Luisa
Aug 16,2022I have been an AGL customer for a long time and I am satisfied with their service. Thank you