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AGL is a leading integrated essential service provider, with a proud 184-year history of innovation and a passionate belief in progress – human and technological.
We deliver 4.2 million gas, electricity, and telecommunications services to our residential, small and large business, and wholesale customers across Australia.
We operate Australia’s largest electricity generation portfolio, with an operated generation capacity of 11,208 MW, which accounts for approximately 20% of the total generation capacity within Australia’s National Electricity Market.
Reviews 886
Wael Nasian
Aug 12,2022I would do zero star if possible They never answered the phone network team support are the worst And your credit card info end up in India and gat stolen Your network connection keep dropping Can't even gat to call them to complain You don't believe me ? try call team support ( 1300001038 ) The worst team support ever spacialy guy name is Alex Idk how credit card gat stolen and used in India after paying bill in agl accounting Don't make same mistake I make by opening agl account just look for other companies for ur needs
STEVE AND MICHELLE J
Aug 12,2022Worst company EVER give great rates that don't exist, then when you double check the response was "take it or leave it" rubbish service , don't give a damn about the customer. Its a shame but years ago when they were desperate for your business it was different, today care factor is "0"
KAY SHIM
Aug 12,2022Very kind and nice service. Thank you 😊
Jody
Aug 11,2022Not happy with speed at which things get done, when there is a potential for credits to an account. Very quick to put up prices and apply those changes when it is their favour. Team on the other end of the phone not always helpful or clear in giving an answer when asked a direct question.
Faye
Aug 11,2022VERY HAPPY WITH MY MOVE TO MY NEW HOME.
Heather
Aug 10,2022I have spent 2+ hours waiting on the phone and not getting through to even speak to someone. This is of course after I was assured the issues were resolved the last time I waited ages to speak to someone. There is no way to resolve any issues except to call, and I cannot waste more days on hold.
Anna Coltman
Aug 10,2022I rang to query my very large electricity bill. Was put thro to Resolution Dept, dont recall name of consultant, but very nice guy. Told him new digital meter recently installed. He said he could see that my usage was the same for most days, which was unusal. He would lodge query & hopefully I would receive bill by early next week. If not, call back & quote reference number i was given.
Christina Dean
Aug 10,2022AGL does all the right things well and at a great price. I regularly look for good deals and AGL never disappoints.
Ruth Stein
Aug 09,2022I have never had an issue with AGL which is a good thing . My meter has recently been updated , Nil issues nice young man polite and quick . I really like the AGL app I recently downloaded.
ROBERT LIA
Aug 09,2022AGL offer great prices and good service
Ravi Inder Singh
Aug 09,2022Not able to check daily what is my energy consumption Told so many time to customer service but nothing happened.
Jennifer Greenaway
Aug 09,2022As a pensioner i have been happy with AGL. I have a direct debit with my account but the didn't mind when i asked also for a paper account to be sent out. At the moment i am happy with my accounts and hope it continues as a pensioner i cannot afford it the rates increase to much. Jennifer Greenaway
Karen
Aug 08,2022I have been trying to find plan for new digital meter that was installed for last few months. We did not ask for meter, it was imposed on us. AGL couldn't tell us about plan until weeks after it was installed. AGL then put us on new plan that was later revoked. We phoned again and were sent another plan days after it was promised. AGL keep saying it's got nothing to do with them, but is the electricity provider who is the issue. We are extremely frustrated that we could have opted out of new meter but were misled. It is wrong to base a demand tariff on the highest 30 minutes in a month. If we use no electricity for 30 days and then use it for 1 day, that will be what is charged for the whole month, regardless that we didn't use it. Only AGL is going to profit on that tariff. Not happy and looking at other providers.
Kasi Gurunatha Reddy BekKam
Aug 08,2022Really untrained and inexperienced staff working at AGL. I really never satisfied with your customer service.
Jorja Mozzell
Aug 08,2022Ordered internet. Could not get on to anyone to schedule nbn connection still waiting to hear from anyone have tried using chat but just get told they are short staffed due to covid
Daniel Damanne
Aug 08,2022Have been with AGL for around 10 years. I am very happy with them. I won’t be leave them any time soon.
Fiona
Aug 07,2022Easy to connect with AGL for moving in and moving out with its great online booking system which takes the hassle and wait times out from making a phone call.
Orhan
Aug 06,2022I want to have my account to be a direct debit. And the guy other side of the phone did it with out any problem
Leanne
Aug 05,2022So far so good. Proactive in changing our electricity. Great app which details consumption
699 Bourke Street, 3008, Docklands, AU
http://www.agl.com.au
Rosemary
Aug 15,2022Our energy service has been reliable and the self meter reading and billing has been reasonable after a hiccup or two (it would be so much easier to just upload the photo of the meter). However our move to solar has not been good. The panels were installed weeks ago and we are still not linked to the grid so we have lost weeks of savings. it is very difficult to enter the AGL system by phone-there are different numbers, the options offered do not fit, and we are given information which is inconsistent. Trying to work out if the issue is AGL, SA power networks or a contractor is impossible. It is difficult to understand the AGL call centre staff or make oneself understood. In one case the call centre staff member was hecktoring in style and was telling me things that were not correct for the situation. The solar experience has been unpleasant and is still not fixed.