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AGL is a leading integrated essential service provider, with a proud 184-year history of innovation and a passionate belief in progress – human and technological.
We deliver 4.2 million gas, electricity, and telecommunications services to our residential, small and large business, and wholesale customers across Australia.
We operate Australia’s largest electricity generation portfolio, with an operated generation capacity of 11,208 MW, which accounts for approximately 20% of the total generation capacity within Australia’s National Electricity Market.
Reviews 886
Fayeem Bin Aziz
Aug 05,2022Our TV and smart devices were dropping out from the internet frequently. It is nearly impossible to turn on watch Netflix/youtube or ask Alexa to turn on the lights without restarting the modem. It was the worst experience to get in touch with customer service. It takes several hours to get some one on the line. They restarted the port, but after a couple of hours the problem happened again. We had to restart the modem every hour to get connected. No permanent solution was advised by the technical team. At last, we decided to cancel the service. To cancel the service, we couldn't get in touch with customer service through any medium. On the chat option, it was showing they would respond within 60 minutes, but a person replayed the next day who was from AGL energy. Then he forwarded me to an AGL telecom person who replied after 3 hours and then closed the chat in 5 minutes due to no response from my side. I was wondering if it was a joke!!! They were expecting me to stare at the chat for 3 hours in a weekday to catch their representative. After a cat and mouse run for the whole day finally I got someone to inform them that I want to get rid of the AGL internet. They wanted me to confirm by chat or phone, and they again left the chat in 5 minutes before I could answer anything. Then I tried to call and was on cue number 42!!! After an hour and a half when finally I got a service person on the line, they said they can't do anything because it is already 4.50 pm and everybody is leaving the office. Again I felt myself a total fool to call this customer service. Now it is Friday and they are adding two days extra to pay for this crappy service for the weekends.
CM
Aug 05,2022Switching to AGL was so easy. Thank you for making the transition so simple.
Akuot Majer
Aug 05,2022Appointment time was not convincing. It should be specified and not by intervals
Bryan
Aug 05,2022Very helpful in the reading of the old meters and use friendly ways of communicating, using chat.
David
Aug 05,2022Was super impressed, called on a Thursday afternoon & both electricity & gas were reconnected within 24 hours. The call service personnel were very helpful & friendly at all times. Highly recommend AGL to others.
Waldemar
Aug 05,2022Smooth change over from previous supplier. Thanks AGL.
Christine Capper
Aug 05,2022Bill smoothing really helps with my budgeting.
Trevor
Aug 05,2022good service
Janet
Aug 05,2022I left energy Australia to go with agl price wise it was cheaper I was happy with the seniors plan but that was dropped by the government it takes a little longer to ring the call centre but everyone is helpful
Frank
Aug 04,2022I had a lot of problems trying to register on line to have my accounts sent to my e-mail address. But with one phone call I made the arrangements in about 5 minutes with an excellent operator
Arthur
Aug 04,2022Excellent Customer Service
Bower
Aug 04,2022Have just joined AGL without any problems, now awaiting our first account to see how the prices compare to our last gas provider, hopefully what we have been told will be accurate to what we are charged. Thankyou AGL
Len
Aug 04,2022excellent service as always
Paul
Aug 04,2022Very helpful I would recommend agl
Michelle
Aug 04,2022AGL provided exceptional service following a recent property move. The transfer was seamless, communication was clear, accurate and regular. Thank you
lgov
Aug 04,2022just signed up few weeks ago & so far experience has been quick,polite & painless,recommended
Ron Brissett
Aug 04,2022We find AGL is as good as any Electricity supplier. The rates are competitive & NOW THEY ARE BACK DOING ACTUAL METER READS the bill is more accurate. Just keep an eye on the rates. Good to receive an email for payment reminder (as some forget!!!)
Brian
Aug 04,2022The AGL staff were very helpful, and serviced our problem swiftly. Thank you
EMILY S
Aug 04,2022I was able to update my plan to one more suitable in a matter of minutes over the phone....very friendly service too
699 Bourke Street, 3008, Docklands, AU
http://www.agl.com.au
customer
Aug 05,2022I received a message advising me that my payment has been rejected, did not know why so I called the office and had a chat with the lady who has advised me that my card was declined in short she was a pleasant person to speak to and we went over the issue which was corrected and all went good. All in a very short time.