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AGL is a leading integrated essential service provider, with a proud 184-year history of innovation and a passionate belief in progress – human and technological.
We deliver 4.2 million gas, electricity, and telecommunications services to our residential, small and large business, and wholesale customers across Australia.
We operate Australia’s largest electricity generation portfolio, with an operated generation capacity of 11,208 MW, which accounts for approximately 20% of the total generation capacity within Australia’s National Electricity Market.
Reviews 886
Brian
Aug 04,2022We thought about changing suppliers but after investigation, we decided to stay with someone we know & trust. Thank you
Pamela
Aug 04,2022Efficient and knowledgeable staff member who could give helpful advice.
Tony Lange
Aug 04,2022Their response to my requests have been met, friendly helpful customer services
Domenica
Aug 04,2022All my dealings I have had so far has been very good I hope it will continue into the future.😊
Nicole
Aug 04,2022My phone conversation was fine but 5 or so days later I was informed that the prices I was quoted had to change. Surely he would have known if the prices were going to change and let me know in our conversation....
Tuan
Aug 04,2022Good service
Anne
Aug 04,2022I had a very helpful experience with AGL recently while trying to connect to a new rural property. The staff were so helpful on a Saturday when another company had let me down.. they reassured me and connected me straight away... many thanks
Maree
Aug 04,2022The Knowledge the teak member had was priceless and made resolving my problem so easy Many thanks and please keep up your excellent service
Helen Kaye
Aug 04,2022Very helpful when you ring rates are not bad I am a pensioner and every little helps
Nicholas
Aug 04,2022The woman i spoke to was very helpful,compassionate and understanding of my hardship situation ...Will call back to seek the help she offered from your company to make my financial situation easier ...Thankyou kindly Nick
michael eyles
Aug 04,2022resolutions was helpfull and gave me a better deal on my energy costs
Ann
Aug 04,2022All good with customer service very friendly and helpful
Darrell George
Aug 04,2022This was a very good experience things were done in a very professional and timely manner would recommend AGL to family and friends!
Helen
Aug 04,2022I have been with AGL for gas and electricity for many many years and so far have been quite happy as one can be with bills ,.not so happy with the internet .
sharon
Aug 04,2022got me the best plan for my household which saved me money and were very easy to deal with
Brisbane Kat
Aug 04,2022Received a courtesy email answering my query about the announce rebate for QLD. This was unexpected as when submitting my feedback/enquiry I stated no reply was necessary. Yet, the time was taken to reply and answer my concerns. I'm impressed as unexpected from such a large company.
Asma Husna
Aug 04,2022AGL is unable for me to switch my NBN. I was with them for hours and the worst customer support. No expertise at all.
customer
Aug 04,2022I am happy with AGL their price are well priced in the market and the services is very good and you can down load there app and see how much you are spending.
Tracey
Aug 04,2022Really easy to deal with and helpful
699 Bourke Street, 3008, Docklands, AU
http://www.agl.com.au
John Venning
Aug 04,2022Getting support is made (I suspect deliberately) difficult. You can no longer reply to emails or initiate a support email. You are excepted to phone. Once you get to someone it's pot luck if they can answer other than basic questions. I like emailing as I don't have to wait on the phone & I used to get an email response to keep. For anything other than basics I just lodge a complaint and I then get a response. AGL aren't alone in this. Customer service is being sacrificed for cost saving in my opinion AGL's Nam has responded below The different ways of getting in touch are Phone (see above), and Chat & message both of which sends to to AGL's Virtual Assistant where you jump through robo hoops to try and navigate. That's harder than getting the run around when phoning. Sorry Nam but all ways of getting in touch are not customer friendly or deliver customer satisfaction. I repeat & stick by my opening comment. Getting support is made (I suspect deliberately) difficult.