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AGL is a leading integrated essential service provider, with a proud 184-year history of innovation and a passionate belief in progress – human and technological.
We deliver 4.2 million gas, electricity, and telecommunications services to our residential, small and large business, and wholesale customers across Australia.
We operate Australia’s largest electricity generation portfolio, with an operated generation capacity of 11,208 MW, which accounts for approximately 20% of the total generation capacity within Australia’s National Electricity Market.
Reviews 886
Lynette
Jun 15,2022This was the cheapest energy bill we have had in many years. I do realise we receive more rebates than previously and was happy to pay well before due date. With all the doom and gloom being spread it may be our last cheap bill.
Coral
Jun 15,2022It was only a small job. Change over from a deceased estate but it was done with sincerity & promptness & friendly attitude which helped greatly at a hard time. Much appreciated.
Kevin
Jun 15,2022Very good customer interaction but a week and a half later still no refund in account.
customer
Jun 15,2022Your sales consulants are very helpful when u are stressed out
Anthony Dormer
Jun 15,2022Bad transition.
David Holland
Jun 15,2022Good reliable service
Clarissa
Jun 15,2022Good attention and answers to questions
Arthur
Jun 15,2022Don't have much to say as I have only just signed up and haven't had any experience yet.
Yvonne
Jun 15,2022I have been an electricity and gas customer of AGL for a long time and have always been very happy with their service. I have two emergency monitors for my health, one for my heart and one for general health emergencies that both rely on electricity, so I must have a very reliable electricity provider. As I am an aged pensioner the increasing cost of both electricity and gas is causing me great concern. One of the many health problems I have is rheumatoid arthritis from my head to feet and in cold weather I have to keep warm to help with the pain. Unfortunately the unit I rent has an old electric heating and cooling central system that is very, very expensive to use. Furthermore all the talk in the media regarding Victoria and the rest of the country about to run out of electricity and there will be blackouts is absolutely disgraceful. Why have the Greens and all their like been listened to and allowed to cause this most serious problem ? This is Australia, yet we are becoming more and more like a third world country !!!!! Look after this country’s needs first before exporting to other countries, PLEASE.
William
Jun 15,2022I was enquiring after electricity account, as to my best options for cheaper power prices. I was informed that my current contract did not expire till Feb 2023 which was good to hear. Current new contracts could match some of my existing contract prices but other areas were dearer. So happy still saving money with AGL and their sales representatives, providing a very happy and professional service.
Lorraine
Jun 15,2022Easy to get thru to on phone. Always find someone who is helpful and deals with any queries or problems in a way that I understand. Very happy with all aspects of AGL.
Andrew carrington
Jun 14,2022Very happy all went smoothly good communication quick delivery of modem and easy set up and running of internet with speeds as promised.
RON
Jun 14,2022Your easy to read bills, made me adjust to what needed to be paid easily. When I contacted your call centre, they could help me enough. Made a real good example of your company.
Herbert
Jun 14,2022Really Good Company
Paul
Jun 14,2022Help was excellent
Christel
Jun 14,2022The lady on the phone was very helpful and amended the issue (hopefully - the next bill will reflect this) But the very long wait time until one can get to speak to a human being,whilst being subjected to repetitive annoying marketing - which could be replaced with some nice piano music instead
Tereapii
Jun 14,2022Everything is good and Thank you is all I can say to AGL.
Wayne
Jun 14,2022They are easy to deal with & when I needed to change due to alteration of my personal circumstances they were most co-operative. Very helpful staff.
John
Jun 14,2022Rang to find out why I received a refund cheque the customer service person was very helpful and friendly and he explained everything to me about why I had received the refund. He than fixed the way my account was set up to my satisfaction. Very professional and helpful staff. Keep up the good work. Thank you.
699 Bourke Street, 3008, Docklands, AU
http://www.agl.com.au
Odessa
Jun 15,2022Great App easy to understand and project your useage