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AGL is a leading integrated essential service provider, with a proud 184-year history of innovation and a passionate belief in progress – human and technological.
We deliver 4.2 million gas, electricity, and telecommunications services to our residential, small and large business, and wholesale customers across Australia.
We operate Australia’s largest electricity generation portfolio, with an operated generation capacity of 11,208 MW, which accounts for approximately 20% of the total generation capacity within Australia’s National Electricity Market.
Reviews 886
Cheryl
Jun 14,2022Very quick and efficient
John
Jun 14,2022Still waiting on update on switching gas account. Very slow.
CHRISTINE
Jun 14,2022Needed to change account name into my name.The Lady sorted it easy as.
Forest Hill Football
Jun 14,2022Consultant had pleasant phone manner was able to deal with my new contract in a timely fashion overall always very happy with AGL have been with them for a very long time so to this point I have no complaints whatsoever
SMILI
Jun 14,2022Excellent customer service
JOHN LINSDAY KELLY
Jun 14,2022My preferred way of contacting you is by phone but I’m not sure how many operators you have but it did take quite sometime to get through to speak to someone to ensure that we had recorded our method of payment in time to make our external electricity bill and as it turned out the lady I spoke to was prompt and friendly and got the correct information for me accordingly..
Diane
Jun 14,2022Could not update my details on portal
Paula Kyriazis
Jun 14,2022Friendly staff took time to find the right deal. Explained everything
Hirmiz
Jun 14,2022اردت المساعده وبالفعل حصلت عليها شكرا على اسلوبكم الراقي مع زوجتي ومعي
Agnes Pan
Jun 14,2022Good value in a difficult time. Hope you will continue to provide even better rates in the future. Thank you.
Caitlin
Jun 14,2022Really easy to get connected at the new address. Fast, easy, reliable.
Stephen
Jun 14,2022The young lady I spoke to was very pleasant and answered my query fully and competently.
John Anderson
Jun 14,2022Excellent service from customer service person.
Cheryl
Jun 14,2022Terrible service do not put you on plan that you are informed you are changing too.
Colin Makin
Jun 14,2022Great service by Simon. Helped with change of plan and change of details.
Thomas Liddy
Jun 14,2022Convenient and issue free. Recommend AGL online moving disconnection and connection process.
Jill
Jun 14,2022During a time of great personal grief and stress, I found the people at AGL were so kind, thoughtful and tremendously helpful. I couldn't recommend them highly enough.
Graham Harding
Jun 14,2022new metres may have caused problems with the 3 tarrifs in my metre box and need attention - customer service person arranged for a contractor to come out asap.
Cruiser
Jun 14,2022Dealing with the operator over the phone was simple and I made my switch without any hassles. The operator explained all of the procedures and offered very good advice.
699 Bourke Street, 3008, Docklands, AU
http://www.agl.com.au
David Lajbcygier
Jun 14,2022I received a prompt, professional and friendly answer to my questions. This approach to the customer is an indication of a good team, and is very helpful in making decisions. Well done AGL