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Reviews 773
Rachel
Apr 15,2020This company is so quick to lend you money but i don't they actually do all the back ground checks that they should. They lent me money and then topped it up even tho I had fallen behind with other companies and was in a debt management plan!! I put in an affordability complaint against Amigo 8 weeks ago. They then have 8 weeks in which to investigate and issue a final response. During this time I'm still paying back my loan of which is less affordable now than it was 8 weeks ago due to covid19. Yesterday I got an email to say they needed a further 4 weeks to complete the investigation. Amigo wasn't the only company I put a complaint into on that day there were a few but they are the only company that has needed extra time. I have had final response statements form all of the others. It's now been 11 weeks and still no contact from amigo. Think it's time to contact the financial Ombudsman.
Darren
Apr 14,2020How the hell this company has got such a high rating on this site is beyond me! All the good reviews must be from employees that work for Amigo or have been paid to write such a good review! These thieves prey on the week and basically fleece them for every penny they have with no compassion what so ever! My partner developed cancer and had to leave her job due to needing a lot of treatment which meant that all the bills had to be paid by myself, I spoke to Amigo to see if the payments could be reduced from the extortionate monthly fee they were charging me and in so many words they could not care less and demanded there money or would take the money from the guarantor, the guarantor was actually my partner and despite me telling them she had Cancer and obviously would not be able to pay Amigo still tried to take the money from her! Luckily I knew these thieves would try this so made damn sure there was no money in her bank for these robbers to take. After many rows Amigo finally decided to reduce the payments albeit only a small reduction. These people just have no compassion for anyone and could not care less about your situation...you just need to take a look at the recent reviews in regards to issues many people are having due to the Coronavirus and can clearly see they could not care less! As such I have put an affordability complaint in which was supposed to be responded to in 8 weeks which of course Amigo has failed to do and come up with the usual default response of “some cases are more complex than others” again looking at other reviews I can see Amigo have used this default response a number of times!! Due to Amigo not responding they are in breach of the rules and therefore I have happily sent the complaint to the financial ombudsman who seems to be very interested in Amigo at the moment due to there unfair lending and dodgy tactics! Hopefully Amigo will soon follow in Wongas footsteps and go into administration and then maybe all you un-compassionate people that work there will get a taste of your own medicine and understand how we feel! Do everyone a favour and just give up and do one Amigo!
Les Abrahams
Apr 13,2020Terrible service and the poorest communication ever. 14 month ago I made an arrangement to make a reduced payment due to being on Universal Credit, in Jan 2020 I started a new job and contacted AL to propose an increase to the original contracted amount with a review at 3 months to split any arrears over the remaining term This proposal was refused as they would rather send threats of escalation to me and my guarantor than accept a reasonable proposal to repay the loan. I have had no response to my many emails other than a mail saying that they have been trying to work with me to obtain resolution which is utter nonsense. Absolutely abysmal service, they would rather escalate to the guarantor than accept a reasonable payment plan to repay the loan within its original term. DO NOT USE THIS COMPANY PUT IN A COMPLAINT AND ESCALATE TO FCA
Dave_989898
Apr 12,2020Disgusting the way these people behave. They are sending me texts messages on EASTER SUNDAY threatening me with CCJs. I have emailed them countless times but you are just harraresd by a different mobile number. They know my situation but just continue to harass you hoping for a different answer. Thank you for your reply. Please could you direct me to the area where I can change the contact preferaces as to not include multiple texts mesaage and telephone calls 8am in the morning or Sunday's or religolius festivals. Thank you
Tom
Apr 12,2020Cleared 80% of balance and applied to top up the loan again using the same guarantor. However this time my guarantor had months of his bank statements scrutinized and had to listen to the agent tell him he couldn't afford to guarantee my payments as he 'uses bargain booze a lot' even though that is out local late night shop, that sells sweets and snacks when others are shut. So after loosely having it implied he was lying about what he was buying (which imo he shouldn of had to do) we was still told no he couldn't do it. Normally that would all be well and fine,they can't do it no worries, what has made me decide not to use these again was how my guarantor was made to feel during the process and the fact he was told he cannot afford it yet the agent acknowledged if I missed any payments on the current loan my guarantor would have to pay, even thought not 2 minutes prior he was told he wasn't in a position to do so if I renewed. If this is the case then surely my first loans affordability check on my guarantor wasn't sufficient enough. So yes in short, invasive questions and bad attitude during the process has made me never want to deal with them again.
Andrew clare
Apr 11,2020Hi After writing the last two reviews, it seems this is the only way again to make contact.. I have recieved now a email yesterday and one today completely controdicting ..... Ahain the later one threatening action after the first offereing help.. I am awaware the person to read this can access my account and read all that has beennput and what i have sent..so please do... Can it be comfirmed that filling in the form as directed first, will mean that my gaurentor, will not be contacted causing the trouble it did by mistakevlast time Thanks andy
Claire
Apr 09,2020Absolute Joke! STAY AWAY! They refused to change my payment date by 5 days in January so I raised a complaint. I have an email stating that this wasn’t said and that there isn’t anything they can do. All calls are recorded aren’t they? Martin Lewis needs to investigate this disgraceful company.
Margaret Elizabeth Thompson
Apr 08,2020Wish my daughter had stayed away from this company her whole family had to isolate because of covid-19 because her little one had problems she phoned and explained and amigo give her a holiday so she had time to get back on her feet I have had constant messages and now been told my credit file is going to have a default on i am a key worker and my stress levels are through the roof at the moment I will also be seeking legal advice about amigo loans not a pleasant company so if you feel desperate please think before taking a loan or been guarantor for this company
K
Apr 08,2020Terrible company. I lodged a complaint at the beginning of december. They left it 12 weeks before responding not upholding it. Luckily the ombudsman has reviewed it all & at week 15 the adjudicator at the ombudsman upheld my complaint on all 3 loans & gave amigo until the 27th of march to respond. As always, amigo havent even bothered to respond to them so now the adjudicator has escalated the case to the ombudsman themselves & if they uphold also, the case is legally binding & will be published for all to see how terrible this company is, especially at dealing with complaints. The longer they try their stalling techniques...the more money they will have to pay back if the ombudsman agrees with the adjudicator so its only going to keep looking even worse on the company. Wish they would just hurry up & reply so i can have them out of my life for good! Believe me i will make sure they know im still here waiting because i will be calling every 2 days to see if they have bothered to reply yet!
Harry
Apr 08,2020Disgusting customer services, mirroring the previous two complaints! Been trying to contact amigo since March 19, sent several emails and got one response around 2/3 days later then been completely ignored since. I have another loan where the company contacted me, explained that the understood how the worlds been turned upside down and have put my account on hold until we see what’s happening with peoples wages and when a return to work is possible. That’s good customer service, amigo on the other hand.. pounding me with threatening emails and texts but never ever replying or make further contact, letting the account fall further and further into arrears deliberately. I would 100% avoid amigo at all cost as there are loads off better companies out there who genuinely care about you. Amigo don’t give a **** about you and when any situation occurs they turn into bullies with constant harassment.
Chris Evans
Apr 08,2020Absolute joke. Lost my job at the end of last year, have a new job now on a lot less money. Tried calling and emailing about trying to lower my payments and clear arrears of 1 payment that I’m in. I get no response whatsoever apart from the threatening emails and txts that myself and guarantor receive. Makes me laugh how they can respond to a complaint on here made 11 hours ago but can’t respond to an email I sent 13 hours ago!
Michael Pannell
Apr 07,2020I asked my mum to be my guarantor. She obliged and my loan was granted and then topped up. Unbeknown to me my mum was £40k in debt and now I am in financial hardship she can’t afford the payments. No credit check on my mum was carried out. We have realised a complaint with the ombudsman as Amigo just insist she pay! Sharks Update- if you read the guidelines for being a responsible lender you cannot just go on an income and expenditure form and take it as read that the information is correct. Your duty as a lender is to credit check the guarantor. Your adverts state of your guarantor is a homeowner with good credit!! My mums is terrible. You should never have approved the loan.
Louise Steggall
Apr 07,2020If I could rate this a minus I would, I’ve been paying them the amount agreed for a while now and literally every 6 wks they seem to suddenly forget my DOB and my account goes into arrears and I get crappy text messages and all sorts. Then I ring them and the whole process starts again. I’ve even had on collection date a text message to say funds haven’t been paid, so I’ve rang them and funds were then paid less than 20 mins after the original text. I’ve paid online and them payments don’t seem to make it to my file and I’ve had payment codes sent to my mobile and then don’t seem to be recognised either......they take NO responsibility for suddenly not knowing my post code or my DOB and the app has never worked.... I wish I hadn’t gone anywhere near them and I’ve been to dark places due to this debt. You just can’t seem to get an answer from them.....
customer
Apr 06,2020Quick fast response to online application, very straight forward any issues staff are on the other end of the phone willing to help.
B. Mapunda
Apr 06,2020I had an emergency when my mom passed away, you took so long to release the money.
Gemma barton
Apr 06,2020I have emailed you and called you with no response. I asked for a 2 month break on my loan as I lost my job due to Coronavirus. I understand you are dealing with high volumes of calls and messages but it’s not good enough. Other companies are dealing with the same but they are able to get back to their customers. My payment was still taken from my account and that is all the money I had. Please can somebody contact me as this is a very stressful situation for all. I obviously don’t want to go into arrears but freezing my payments for 2 months and extending my final payment date is all I was asking. I have never missed a payment and consider myself a good customer. Please help!!!!
ashish ruparel
Apr 04,2020Absolute no compassion with peoples circumstances
Andrei N
Apr 03,2020Due to the COVID-19 pandemic, all my income was dramatically been affected. When the lockdown was announced we contact amigo loans to make them aware that our income will be affected and we goona need to find another payment plan or to freeze the payments till this lockdown is over. They said they gonna offer some breathing deadline and to call them back when we are ready to pay. After a few days, we received messages as a warning that our credit file will be affected if we don't pay in 24 hours even the deadline promised was much longer. Now because I care about my credit file, I had to pay the full payment in areas, now being left with nothing struggling to pay my rent, buy food, and pay for basic bills like electricity or gas. They kept their big interest there, showing no compassion for the actual situation we are all in, even we didn't miss any payments before and we always paid their huge interest on time. Very disappointed, not recommending this service to anyone. Thank you
sam taylor
Apr 03,2020Search "The Independent Amigo Loans" very interesting article about Amigo and its handling of complaints along with the high level of ombudsman interventions finding in the customer's favour.
Nova Building, 118-128 Commercial Road, Bournemouth, , BH2 5LT, Bournemouth, GB
https://www.amigoloans.co.uk/CRC
karl charlton
Apr 15,2020I put a complaint in against amigo on the 20/1/2020 got an email at 8 weeks saying they need another 4 weeks and guess what not even an email after the extra 4 weeks not a word! Absolutely ridiculous!