Appliance Group

Hosted by David Simmons

1.5 (328 Reviews)

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Reviews 328

1.5

Out of 5.0

Gavin

Dec 25,2020

Delivery of dryer was as arranged no delays very happy.

Leanne Sparkes

Dec 23,2020

I ordered a fridge freezer on nov 29th this week to be told it’s ‘stuck on a ship’ those were her exact words I could wait or ask for a refund so I requested a refund and was told this had to be done by email..I emailed the company got a call back which went to voicemail and I’ve been unable to get hold of them since it states on their phone line they’re busy and to email or leave a message I’ve done both and now the emails are being returned saying that the address doesn’t exist but I sent one to it the other day and it worked fine I just want a refund I understand they’re busy but I’ve been trying to sort this for a week now it’s just not good enough

Benji

Dec 22,2020

Good service all round 👍🏽 from me

H Kangi

Dec 21,2020

Delivery of hotpoint washing machine promptly arrived. Simple to connect up and gives a solid clean.

John Moore

Dec 21,2020

Ordered KG SBSWD2020S American Style Fridge Freezer on the 30th of November after being made aware of the availability between 10-14 days. Made the mistake of ordering as guest although all contact details put in for payment. Then received no receipt of payment although the money was quick to come out of my bank account. Since then I have made repeated contact with no reply. I am aware of the current situation and time of year but some form of contact would’ve been nice to at least confirm the order and then let me know of the delay. Currently I don’t know if I have lost the money or if it will still come at some point. Not usually one for bad reviews on websites but felt as a last resort they may respond to this and get in touch.

Isla

Dec 21,2020

No complaints from me. Ordered KG tv and it arrived in the 6 days stated for delivery. Great smart TVs and price is a bargain.

vincent chills

Dec 21,2020

Ordered KG Fridge Freezer on 5th Dec. Email exchange as follows- AG - "We can guarantee that your order will be delivered to you within 7 working days from 7th December". Hi, can you give me an update on delivery please? It is now 7 working days from 7th Dec and I have not yet received my order. "Thank you for contacting us, your order is due to arrive with you next week before Christmas" What happened to the guaranteed within 7 working days delivery? "We apologise for any inconvenience with these delays; however, I can confirm your order will be with you next week before Christmas". Rang hotline yesterday to be told it probably won't be delivered in time for Christmas. Not happy at all! Emailed them to demand full refund but no reply, then received phone call telling me January 8th was now the expected delivery date or I could have a full refund. I chose the latter and was told they would action full refund immediately, so will give it the standard 3-5 working days for refund to show in bank account to see if they can keep their word on that. Refund paid in full and within 3 days so, fair enough.

S Mast

Dec 21,2020

Quality Fridge freezers and price was cheap

Leo

Dec 20,2020

Reasonably priced home appliances. Received a good service everything from buying to delivery was handled smoothly.

Noah

Dec 20,2020

Prices are cheap and products high quality. Couldn’t ask for more

A Hollis

Dec 20,2020

I found the service to be excellent. New fridge delivered in 7 days. No issues

Linda

Dec 19,2020

Service was ace. Dealt with my return items very quickly. I even saved some money when buying a cordless hoover on sale.

Kevin

Dec 18,2020

First time shopper at appliance group and so impressed! The dishwasher works a treat and the price was exactly what I could afford. KG brand is excellent.