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APRIL International conçoit, distribue et gère des solutions d'assurance et des prestations d'assistance au service des particuliers, voyageurs ou expatriés, et aux entreprises. Nos équipes s'appuient sur de solides partenaires, distributeurs et prestataires médicaux et sont ainsi capables d'intervenir partout dans le monde. //
APRIL International Care France, an insurance intermediary registered with ORIAS under number 07 008 000, designs, distributes and manages insurance solutions and assistance services for individuals, travellers, expatriates and businesses. Thanks to our strong partnerships with distributors and medical providers, our teams are able to provide services anywhere in the world.
Reviews 818
Mel Ng
Apr 30,2024Respond is prompt - by email or phone call.
Cong
Apr 29,2024APRIL Claim Team - Tom SING-ON, he is very friendly and very helpful to my upcoming Specialist Orthopaedic appointment.
Capucine D
Apr 29,2024J’ai souscrit à une double assurance, suite à un échange avec un agent d’Expat Assurance. Les remboursements ne sont pas effectués. Il est écrit sur le site que des agents de la compagnie sont joignables à tout moment or personne ne répond jamais, seule une musique d’attente fait office d’interlocuteur. Quant au formulaire de contact en ligne, j’ai fait plusieurs demandes sans retour aucun. Sentiment d’être face à une fraude
Camille Harley
Apr 26,2024Plus de 4 mois pour se faire rembourser, et encore pas tout. April pretendant pendant des semaines ne pas avoir les justificatifs alors qu'ils les avaient. Des phases hallucinantes ou l'on m'envoie des papiers de la CFE qui se plaignent que ce n'est pas a eux mais a April qu'il faut envoyer les documents, bien sur ce que j'avais fait. Une Easyclaim application qui ne marche pas, mais pas du tout. Impossible de verifier sur le website le detail de ce que l'on a poste. Un service d'aide inexistant, des mails indigents qui ne resolvent rien. Bref, la pire mais la pire experience de ma vie avec un assureur. Fuyez et je vais bientot vous suivre, des que j'aurais recupere ce que ces forbans me doivent. Suite de l'experience (Mai 2024): j'ai fini par me faire rembourser, mais je confirme le point suivant qu'ils ont de facto confirme en refusant de donner des explications: une politique de refus des remboursements (papiers non recus, depense non remboursable,..) pour maximiser la chance que l'adherent laisse tomber: ne souscrivez pas a leurs produits.
André Couto
Apr 26,2024I’m extremelly happy with April. Everytime I needed any assistance they’ve been fast and responsive addressing any problem or question in a matter of minutes. A big shout-out to Agnes who is always ready, to quickly help us.
Anissa Bou
Apr 25,2024Assurance pas fiable, les factures doivent détaillé nous parlons bien de facture médical qui reste de l’ordre du privé ! Les frais ne sont pas remboursés à 100% et le taux de conversion n’est pas forcément le même par rapport à ce qu’on paie. Pour les V.I.E à Toronto prenez directement l’assurance de l’Ontario (OHIP) c’est gratuit et tous les frais médicaux sont totalement pris en charge.
Jennifer Angus
Apr 25,2024I have found April Health Care to be excellent to deal with. They are understanding and caring. They have been easy to process my claims and I've been very appreciative of their assistance. I would highly recommend them to others who are looking for excellent health care coverage.
piony
Apr 24,2024The customer support team is really helpful and handle my query in a swift manner. Thank you.
Consumer
Apr 22,2024I would like to express my heartfelt thanks to the claims team who have dealt with my claim during last week’s hospitalisation. Everything was taken care of it and timely updates were given so that I was able to concentrate on my treatment and recovery rather than having to worry about sorting out payments. Once again, many thanks for all your support.
Milana
Apr 22,2024I was introduced to April when I got married 11 years ago as my husbands family swore by them. I can see why. From the claims team (shout out to Anne-Marie, Tom & Donetella) to their underwriters and support teams, April by far superseded my previous insurance company. Unfortunately, medical insurance is only needed in times of weakness and April have been our extended family over the last 11 years through 4 children, elderly parents and hypochondriac me. In times of near death to the simple consultation, April has never let us down and I couldn’t recommend them highly enough! They are expensive but in times of need, we wouldn’t want anyone else by our side. Keep up the good work and thank you all again!
David Nash
Apr 21,2024Very quick to reply and helpful with responses
Paul Dodd
Apr 19,2024Having used April for over 15years the customer experience and flexiblity is second to none Highly recommended
Anonymous
Apr 19,2024Despite the standard turnaround of 5 days for LOG, April's team is able to turnaround within 2 days for my urgent medical letter request. Well done!
Dennis
Apr 18,2024Impressive speedy response from customer service team, specifically Kate. My query of rejected claims was listened to fairly and reasonably responded to within one working day. Thank you.
Sabrina
Apr 18,2024Great service, quick responses and easy to use app and website
jeff
Apr 17,2024April is fortunate to have Bee (Customer support). The quality of professionalism and efficiency she regularly delivers helps me cope with the complexities of working with a large and sometimes complicated company.
Bob
Apr 16,2024Kudos to Jasmine and her team! On a recent claim submission I was dealing with her and was impressed with the willingness and professionalism that was used to resolve the issue
Angeliki Vrettou
Apr 16,2024This is a winning team! Tom, Anne-Marie and Donatella have been impeccable professionals for all the years I ve dealt with them but today, Tom just took it to the next level! Great job guys keep it up 🙏🏼
Christian DANKBAR
Apr 15,2024Sehr persönliches und freundliches Engagement der Mitarbeiter. Meine Frau und ich hatten wieder erwarten sehr große gesundheitliche Herausforderungen in den letzten Monaten. Die April hat ihre Leistungserbringung wie vereinbart eingehalten und uns sehr geholfen. Hilfestellung, wie man sich diese von einer Krankenkasse wünscht.
14, rue Gerty Archimède , 75012, PARIS, FR
https://www.april-international.com/
dez Yaw
Apr 30,2024Jasmine is very patient and runs thru the steps with me