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APRIL International conçoit, distribue et gère des solutions d'assurance et des prestations d'assistance au service des particuliers, voyageurs ou expatriés, et aux entreprises. Nos équipes s'appuient sur de solides partenaires, distributeurs et prestataires médicaux et sont ainsi capables d'intervenir partout dans le monde. //
APRIL International Care France, an insurance intermediary registered with ORIAS under number 07 008 000, designs, distributes and manages insurance solutions and assistance services for individuals, travellers, expatriates and businesses. Thanks to our strong partnerships with distributors and medical providers, our teams are able to provide services anywhere in the world.
Reviews 818
JK
Nov 25,2024All the staff we have talked to have been amazing! They are very knowledgeable very patient and have followed through with any commitments. It is so rare to get any kind of service these days, it's surprising to get service that is so good.
Sarah Keghida
Nov 25,2024Faire attention même avec la formule « confort » il y a des soucis de remboursement. Au niveau dentaire par exemple une dent fissurée ou une carie ne sont pas prises en charge, il faut être dans une situation insoutenable telle qu’un abcès pour espérer obtenir remboursement. Pour les femmes, il est également impossible de renouveler sa pilule pour 1 an sur l’application médecin direct et les ordonnances délivrées ont une durée de validité de 10 jours.
Dee Coolingaid
Nov 25,2024It's a WASTE of money!! No good intention, it won't cover you anything. Purchased 11/10/2021 US trip to Singapore. I got hospitalized for 1 day which cost me SGD7,500 No Joke! I got contacted with Noro Virus, they ran multiple procedure to check my appendix as well, just in case. After going back and forth email, phone call, sending documents, like I don't know how many times, NO RESOLUTION!!! Great job for wasting time, money, mental health. NEVER AGAIN!!! Policy# 4GCVTI1197003
Leo D.
Nov 24,2024L'offre April Comfort - Complément CFE avec la formule Hospitalisation, Optique, Dentaire et MATERNITÉ est invalide pour la Suisse. Le plafond proposé dans le cadre de cette offre en Suisse (6 000 €) est inadapté. April International considère que la maternité est couverte par l'assurance obligatoire suisse (LAMal), et les montants engagés dans le cadre d'une maternité en Suisse sont bien supérieurs à 6 000 €. Le calcul du plafond d'April est effectué en complément de la LAMal. Ainsi, l'offre Maternité d'April International pour la Suisse est totalement inutile, car elle ne prévoit aucune prise en charge pertinente pour ce pays. Pourtant, cette offre continue d'être commercialisée pour la Suisse, malgré son inutilité évidente.
Tony r
Nov 24,2024WE HAVE BEEN WITH APRIL FOR OVER 30 YEARS AND GENERALLY THE CLAIMS PROCESS WHILST CUMBERSOME HAS BEEN OK . ID LIKE TO HIGHLIGHT ONE OF THEIR STAFF TOM MOULAND .....HIS SERVICE OVER THE LAST COUPLE OF YEARS HAS BEEN OUTSTANDING ...FLEXIBLE , QUICK , RESPONSIVE AND SYMPATHETIC TO THE FACT THAT THE CLAIMANT MAY BE SOMEWHAT STRESSED .....THANK YOU TOM
Matthäus Sauer
Nov 23,2024Ich nehme meine letzte Bewertung zurück, aber dennoch, ist es nicht in Ordnung im Notfall, wenn keine andere Möglichkeit vorhanden ist nur den Preis für ein Mehrbettzimmer zu bezahlen, aus meiner Sicht. Das sollte besser gelöst werden. Man hat auch keine Lust im Krankheitszustand sich sorgen machen zu müssen ob alles glatt geht mit der Versicherung. Das stört ein bisschen. Ansonsten bin ich dankbar, dass die Hauptkosten übernommen wurden.
Angi
Nov 22,2024Jasmine Chan is great. She solve the problem quickly. Amazing CS.
Judith Capellari
Nov 21,2024Catastrophic... The customer service is awful, it's been over 8 months that I've been fighting with them by email to get my money back and for them to repeat an error on their part... They either take 1 and a half months to reply to me with an answer that's way off the mark, or they contradict each other... I absolutely do not recommend this insurance company, especially April international, Easy Claim.
Neha
Nov 21,2024Dear Agnes, We really appreciate your prompt action on resolving the issues and kind support. Thank you so much.
Nerissa
Nov 21,2024April is one of our prominent partners in the industry and kudos to their prompt claims servicing and exceptional customer service.
Jason nash
Nov 20,2024On arriving in London for my onward leg home I experienced severe pain which immobilised me due to a condition I was experiencing. April were there immediately to help. They agree there and then to seek help in the city before I could move on. Since then, all following correspondence and requests have been second to none, nothing has been too much trouble. I have been dealing with Thomas, outstanding at his job. April certainly deliver. Thanks Jason
Lynn Thorburn
Nov 20,2024For the last 6/7 months I have been speaking to Phyllis who is part of the Pre-authorisation team and she has definitely helped to relieve a lot of stress with her quick responses and pleasant emails, thank you.
Bosco Cheng
Nov 20,2024Jasmine Chan at the claims department was super helpful and resolved my claim issue very quickly. Claims are settled quickly and I highly recommend the company
Liane Baker
Nov 19,2024Swift communication and very helpful staff. The process for pre authorisation was very smooth.
Bob
Nov 19,2024I've been a customer for more than 20 years. Never had any issues, all claims were handled professionally and on time.
Tania Hen
Nov 15,2024I encountered an issue due to wrong amount for reimbursement. Emailed and within the day, managed to get the explanation and immediate resolution from the april team. Great work to the team in handling my case
Kiran Wani
Nov 15,2024This insurance company has consistently proven to be the most difficult to work with when it comes to settling insurance claims. Their approach often involves searching for loopholes in order to reject valid claims.
Somsak Bunjongmanomai
Nov 15,2024Good application for April Claim but it is quite long for reimbursement process.
Claude M
Nov 14,2024Des assureurs dans toute leur splendeur. Je perds mon travail car j’ai maintenant une invalidité à 85% et la prise en charge de mon crédit immobilier est rejetée par ces gens là qui en plus ont mis 9 mois pour me répondre !! Perte de mail soi disant entre autre. A fuir absolument
14, rue Gerty Archimède , 75012, PARIS, FR
https://www.april-international.com/
Karen Abou Jaoude
Nov 26,2024Honestly the customer support it the best part! They're quick to respond, always accommodating and are very helpful! April has been the best insurance provider I've opted in for.