To leave a review you need to be logged in
Reviews 501
Howard Huntington
Sep 05,2024This company`s attention to detail, communication and all things involving customer support make it a company that offers a great worry free experience when buying mobility products. I have no hesitation in recommending them.
John Worsp
Aug 27,2024Excellent customer service in the light of my omission in my original order! My Byacre rollator was delivered exactly as advised so 100% satisfied with Assist Mobility.
Lynn
Aug 26,2024Very quick and easy. Very pleased with the Acre rollater.
Geraint Thomas
Aug 26,2024An excellent product, lightweight and manoeuvrable and with no sharp edges to catch on things, such as car seats.
Inge Ricks
Aug 25,2024I recently ordered a walker from Assist Mobility and the included bag was faulty. Assist Mobility contacted me within an hour of me emailing them and explained that they would send me a replacement, but unfortunately they were waiting for new stock from Denmark. They estimated 3 weeks until delivery, and emailed me with confirmation of the replacement and expected delivery. There was a delay in them receiving the stock from Denmark but Assist Mobility did an excellent job of keeping me informed throughout. I never had to chase them for information and I really appreciated their updates. I think Assist Mobility has excellent customer service, they are trust-worthy and I would definitely use them again and recommend to others. Thank you.
Roy P.
Aug 19,2024Excellent service. Thank you.
customer
Aug 12,2024Very helpful and products good
Christine
Aug 10,2024Delivery within 24 hours. Purchase was straightforward with no issues. Grateful thanks.
Liz
Aug 07,2024I ordered a rollator which had a manufacturers fault I discovered after the 14 day warrantee, I couldn't get through to the manufacturer and Assist Mobility did everything to help me. They sent me out spare parts, when that didn't work they took it in via courier and replaced the walker for a brand new one. Nothing was too much trouble and the customer service was second to none. They understood how important it was for me to have my mobility aid and accounted for it. I would recommend this store to anyone.
Paul Bunch
Aug 06,2024Brilliant customer service from Assist Mobility. Had ordered a rollator which was required for a certain date (hospital discharge) but was running slightly late. Having discussed with Assist Mobility the urgency of the delivery they managed to arrange a demo model to borrow until my actual order was ready. The demo was also dropped off in person to ensure it got to me by the date it was required, great service.
Rosemary Spence
Aug 04,2024What an amazing piece of equipment, no fiddling about with charging batteries, no heavy weight to lift into my car, it weighs only 5 kilos, easy to close up to store and how wonderful that it actually goes over gravel with ease. Customer service second to none, arrived within two days so was mobile after many months of agony with two walking sticks, worth every penny. It is actually ALL terrain and not a figment of the manufacturers imagination. Those who are not disabled have no idea the problems we who are have to cope with. Full marks for this rollator.
Claudine
Aug 04,2024The service from the time of the order to the next day delivery was absolutely fantastic. I had help with the measuring before hand . Everything perfect. Deserves 5 stars!
Eliza Curtis
Aug 04,2024It was really good they communicated everything well
Susan
Aug 03,2024Great service when exchanged the colour of the touch up paint, thank you!
Olive Green
Aug 02,2024My Rollator I am delighted with my Rollator it is very sturdy and yet easily manouvreble. I feel secure with it and it keeps me standing straight rather than bending over. The hand rests too are very comfortable for my arthritic hands. So glad I bought it! Thank you Mrs Olive M Green
Rosie Holder
Aug 01,2024Very helpful, would definitely recommend. I lost a small part on my rollator and a replacement arrived in the post!
Mrs S Rushin
Jul 30,2024Excellent service when my husband had issues with his ByAcre Overland. The company could not have done more to help, Communication was prompt, one email being answered after 9pm! We certainly would not hesitate to recommend the Assist Mobility, they actually care about their customers and want the best outcomes for them
Peter Holwell
Jul 25,2024After searching for a lightweight rollator, we discovered the Acre model available at Assist Mobility. This firm provided magnificent service, assisted by caring, friendly and helpful staff. The product arrived next day and has surpassed our expectations. We will not hesitate to recommend them to others.
Kenneth Weston
Jul 19,2024I am very pleased with my Carbon Overland Rollator 'it does what it says on tin' and keeps me upright when walking, which is a bonus. It's a doddle to unfold, fold, and light enough to pick-up and place in my Seat Ateca without dropping the seats, which is a win win situation me. The pump up wheels make this walker a lot more manoeuvrable than solid wheels, which I've had before. However, it's not all sweetness and light, the back rest is a pig clip on, if you have weak and arthritic hands, forget it, as you will need assistance. Don't forget to watch the back rest video before you start, it makes things a bit easier. In conclusion, the Carbon Overland seems to be well made, looks good and ten times better than walking sticks. Although, the walker is supplied with a Pocket Bag the price of the add on assessories seem a tad too high, including the back rest (a strip of plastic) at £52 which for safety reasons when using the seat should have been included as standard. Other than that, the Overland is a life saver for me as I can now get out and about with confidence, walking a greater distance without the worry of falling over. It came well packed and ready to use straight out of the box. Communications with customer services are excellent. So, what's not to like. Recommended.
Ros Reeves
Sep 05,2024I recently bought a carbon ultralight rollator, plus travel bag shortly after, and it has definitely lived up to my high expectations. Kim in particular has been extremely kind and helpful on the phone - and especially in swiftly sending out a vital screw that had gone missing. All of which has been greatly appreciated.