Very easy to order, staff extremely helpful as I had to order on the phone, wanted something I didn't see online. Good value happy with the quality. Delivery drivers polite and helpful.
When bed arrived had to do some repairs on it. Large drawer wouldn’t open and runner was stuck. Clips that hold the bed together were miss aligned. Glue on the bed was still wet. Although these were annoying, it wasn’t insurmountable to put right.
Lovely bed, great quality. Always a risk when you order something online but bed exceeded expectations
Good price, really nice beds and materials. amazing support service. I’ve only gave 4 stars because the headboard came stained but they will replace it as soon as possible. Very good support service how is said.
There was quite a big delay on the order, it took 7 weeks, opposed to the estimate of 2-3 weeks when placing the order, and this wasn’t communicated at all until I got in touch to find out. Understandable in the current circumstances but it should have been made clearer this was the case.
from ordering the bed to delivery the customer services is excellent. The bed was delivered today really pleased with it would definitely recommend
This is the second time I have used Beds on Legs and the service was excellent again. Our items were delayed but this was due to Covid, and this was communicated by the company. Also excellent service from the delivery company.
Kept me up to date on when the delivery was due and now after 1 week of use the mattress is comfortable and would recommend this for people who have back issues like i do
Professional service. They stated the waiting time early on, and were very communicative about exact arrival times and quick to respond with helpful answers when I had questions.
Lovely bed. Delivered when expected.
Confirmed delivery etc.. Took the day off work and nothing turned up. I called through and they confirmed the order had been miss sorted. A days holiday wasted!
Very happy with the bed. Although delivery was quite delayed, communication from the customer service team was excellent.
Delivery was perfect by two nice men.... did the job politely and left .... Bed was packaged extremely well so to prevent damage or marking Easy to put together except headboard unclear so literally had to call a friend.... Bed is beautiful...... extremely happy with product and would buy from the same company My niece recommended you
Good website. Easy to order. Suggested wait time of 3 weeks adhered to. Everything delivered exactly to plan and pleased with the product. Thank you.
Ordered a bed on 30th June and was surprised at the lack of a detailed order confirmation. Two orders show up on my account even though I only placed one (only one charge to my credit card). No contact from the company so I reached out to them only to find out that the bed is delayed by 1-2 weeks but they failed to inform me. I hope the quality of the bed makes up for the poor logistics. That said, Chris has been responsive to my emails and has been apologetic.
Pleased with my purchase, the only thing was the the beds came without and building instructions, but I was able to call seller and they sent me a copy by email
This is my first experience of buying a bed online and it's been so nice and easy, the bed I ordered came well within the delivery time stated both delivery men were polite The bed is well made and I'm looking forward to using the ottoman compartments
Brilliant service, kept informed on delivery. Bed is fabulous!
Very good service, always there to help you, very friendly family run business, highly recommend 👍👍
David Laytham
Aug 01,2020Great service - good communication and very professional. Bed was exactly as ordered, and the delivery company were also great. Would definitely purchase from this company again.