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Bed Threads

Hosted by David Simmons

4.0 (540 Reviews)

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Make yourself at home. 100% French flax linen and curated home essentials. ✨

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Reviews 540

4.0

Out of 5.0

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Elina I.
Mar 26,2025

I was a hair’s breadth away from ordering a bedding set from Bed Threads, but then I discovered lots of mostly negative reviews of them online (Reddit) especially regarding the quality and longevity which made me hesitant, because their bedding products are really expensive. I commented on their Instagram about my concerns regarding the quality based on the negative reviews and they just deleted my comment instead of addressing it. Lots of reviews also mention that they delete any reviews on their website that aren’t positive which makes sense, as elsewhere they are overwhelmingly negative (mostly because of tearing and holes). It seems like the company sells subpar quality products for luxury prices and then tries to delete any trace of unhappy customers, which is deceitful and frankly makes their business feel like a scam. I am so disappointed because I absolutely love the colours they have available and would have ordered one set immediately and more in the future if only they dealt with the quality issues and customer concerns professionally and with integrity.

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Trinity Morris
Mar 26,2025

Beautiful colour and so soft to touch <3

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Bettina Uwalaka
Mar 26,2025

Great quality. Great customer service

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Katrina McGinnis
Mar 25,2025

The order is a gift. Apparently it is on back order with no date as to when it will be shipped, but the payment has been taken out of my account. Pretty disappointing for such a hefty price

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Deb
Mar 25,2025

King single duvet cover is near impossible to find an inner the right size. It's not a standard king single size, check you can buy that size inner before purchasing.

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Em D
Mar 24,2025

Great customer service. Product is beautiful!

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Ruth
Mar 24,2025

Tania at Bedthreads always answers my questions promptly, either by email or a phone call. Has also helped with colour selections. With Bedthreads a problem is never a problem! As for the product, I love the colours and the linen is gorgeous. Recommend

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Sue Willis
Mar 24,2025

Website experience was great! love the make your own bundle idea, also love the set suggestions! well done team

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Anitah Day
Mar 24,2025

Great customer service after failed order updates.

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Ingrid
Mar 24,2025

Great service and great price for quality linen. Thank you.

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Stuart Rayment
Mar 22,2025

The website is easy to use and delivery is fast. I’m loving sleeping on my new Bed Threads linen sheet.

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Chelsea
Mar 22,2025

Amazing customer service. I made an error on online order and they rectified immediately. Delivery was super fast also!

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TT
Mar 21,2025

Best customer service. Had an issue and my problem was solved within 20 min of enailing them. No questions asked the offered to send me a replacement for free. Was so happy with the service and product I ordered more!

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christine sumner
Mar 21,2025

Thanks for the sample colours there lovely, not quite what I was after, but lovely. Regards christine

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Logan Tyson
Mar 21,2025

Great products, but what stood out was the excellent customer service when I messed up and missed a shipment. They sent another immediately without any fuss. Thanks team!

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Carolyn
Mar 21,2025

I slowly keep adding to my bedding with Bed Threads and I'm really loving how soft and comfortable it is. So cosy. I also appreciate the sustainable/ minimal packaging too. Fast delivery. All round very satisfied and will come back for more!

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AJ
Mar 21,2025

If it's a garment, include basic measurements for sizing. The company's request that we buy with intention of keeping and using the items rings very very hollow when they don't seem to put in the minimum effort to ensure we can.

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Lee D
Mar 20,2025

I love my bed threads linen. It’s the only brand I have purchased for the past 4 years. My only complaint would be the longevity of my fitted sheets, which have only lasted three years (approx. 80 washes). For the price, and considering I only wash them according to the care instructions, I would have expected them to last longer. (EDIT: Bedthreads replaced my worn sheet free of charge following this review)

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Ms Lynette Hughes
Mar 20,2025

5/5 Customer Service I made an order and within 5-6 hours needed to cancel the order. I emailed the contact email provided on the website requesting for my order to be cancelled and for a refund. I received a reply over night advising me that my order had been cancelled and a full refund has been processed. I was impressed by this very quick and efficient customer service. They were also very understanding. I will be ordering again from BedThreads again soon!

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Amanda Bradley
Mar 20,2025

I don't believe your warranty of two years is acceptable for the price. Spending $1000 on bedding and it all falling apart in 4 years is unacceptable. Offering me one fitted sheet as good faith is just not enough. Make the sheets higher quality, offer better support and really re think your warranty or just drop the price.

1300 371 571 [email protected]

, , , AU

http://bedthreads.com

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