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Reviews 877
Elene Whalen
Oct 09,2022I had a fantastic experience working with Elie Khouri at Better.com. I’ve done several refi’s and property purchases over the years. The lending process has ALWAYS been a nightmare!! My experience has left me feeling awful and blindsided. Working with Elie Khouri at Better.com was an ABSOLUTE PLEASURE!! I would recommend Mr Khouri to anyone at any stage of their lending process.
Philip Jones
Oct 09,2022Quick and easy. Evan was the most responsive agent I have ever felt with. Excellent customer service.
Jonathan Bailey
Oct 09,2022Very easy, totally electronic experience. No surprises and closed on schedule. Reps maintained contact throughout and answered any questions promptly.
Hilary
Oct 09,2022Because of a mistake that Better Mortgage, one of my payoffs was late and caused a $831 extra payment that I had to make. I tried to contact Better Mortgage and my mortgage consultant Tania Monjazeb was no longer available after the closing. I was very disheartened with that lack of follow up.
Joe Hamilton
Oct 08,2022I’ve purchased and sold many homes over the years and my experience with Best was the easiest and quickest. The team is very responsive and promptly respond to queries. I never was concerned about progress with my loan because the electronic tracking form was easy to understand and I was able to see the completed tasks and the uncompleted tasks.
John Leak
Oct 08,2022My experience with Better Mortgage was great. My contact was Sarah Hoogerhyde she was awesome! When I had questions and problems she solved them quickly and professionally.
Peggy Djus
Oct 08,2022Doing this refi was the easiest I have ever done. The agent was sooooo helpful and knowledgable. I made appointments to talk to her and get answers to questions which I loved!!! No "on hold" for hours. The process was totally painless and I was able to get the absolute best rate with the agents help. I can't say enough good things about this company and my agent.
Mark CentralPA
Oct 08,2022Our house is well over 100 years old and the time had arrived to tackle a few major projects. We contacted the folks at Better . com to inquire how their process worked. We answered a couple questions, mostly what we had in mind and qualifiers. Once that was in place, a series of documents were requested and we returned via a secure upload procedure. The entire process was online and by phone until the actual closing, very seamless and when questions arose, the Better staff was quick to get us the answers we needed to move ahead. The closing was scheduled at a time & day of our choosing with a local closing agent. We couldn't be more pleased with how this whole process moved along from 1st contact to closing.
Jamie
Oct 08,2022Better made the home buying process so easy! I was able to submit the required documents whenever I had a few moments. They were quick to respond to questions and the website was easy to use.
Cindy Hollis
Oct 08,2022It was amazing. Very smooth process. Stephanie and her team were great to work with. Kept us informed of tasks, timeline, etc. I highly recommend Better and have done so since our experience with them in 2021.
DS
Oct 08,2022Sasha and team at better mortgage did a great job getting the mortgage done right in time. Appreciate the quick turnaround, responsiveness, co-ordination and helping to get this done. On an interaction level I had lot of questions and clarifications and the team promptly answered them. Overall great experience by the team on ground. Thanks Better !
M V
Oct 08,2022The easiest refinance process ever. The workflow made it so easy to upload documents. Thanks for a quick turnaround
steve walker
Oct 08,2022Excellent team to deal with throughout process. Answered any questions I had and were very professional.highly recommended.
Sara Rakow
Oct 08,2022I was afraid of buying a home because the loan process was so confusing. Better was so simple the people there were there every step of the way and we’re always so helpful. This experience was so great.
Lina
Oct 08,2022My husband and I refinanced though better mortgage for a lower interest rate. We had a great loan advisor and an easy experience. It was all online and we had someone come to our house for to sign the final paperwork. I did look around at better rates with 3 other companies and no one even got close to the rate we got!
Suchpreet Gill
Oct 08,2022I had a wonderful experience with better mortgage. They are so helpful. Everything was line up so i was wondering or confused that wat the next step is. What happened what gonna happen what the next step gonna be everything was there and explained. Ppl was telling me how i made a mistake to get bank online and i was new. But they helped in every step and make everything for me(first time buyer). Thank you very much michelle shah and all the team.
Sheka
Oct 08,2022I honestly had a wonderful experience from start to finish. I was able to close within 30 days without too many hiccups. The only frustration that I experienced was having to schedule times to meet with my loan officer which would prove to be difficult during crunch time of getting in all paperwork on time, but it got done. My Better realtor C.Watkins was a dream come true... she was patient, dedicated, and understanding. So, overall I'm a happy new homeowner!
Elsie
Oct 08,2022Each step Better Mortgage was holding our hand. They were very thorough in their dealing with us. I highly recommend them.
Joan
Oct 08,2022This was, hands down, the best mortgage experience ever (and I’ve been through quite a few). I wasn’t sure what to expect from the process, but Better Mortgage and the team that supported my process made it easy every step of the way. Between texts, calls, emails and online chats they had me covered at all times.
Jeff O.
Oct 09,2022Better is terrible. I had a horrible experience top to bottom buying a home last October. They not only made mistakes every step of the way (mistakes are understandable, but at some point you have to be competent), they handled their misteps with horrible communication and internal finger pointing. I wouldn't recommend Better to my worst enemy. Avoid at all costs