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Reviews 877
Cedric
Feb 23,2022Cynthia and the rest of the Better.com were incredibly helpful, prepared, and patient. Answering all our questions through the whole process.
Robert Andrade
Feb 22,2022Better Mortgage provided great service and made the buying process super easy. Everything went just as they stated it would from the pre-approval process to closing. Stephanie G is defiantly the best at her position. Every time I had a question Stephanie had an answer, and she always had a way of making me feel at ease regardless of the situation.
Steve Pomeroy
Feb 22,2022Very efficient in the way in which tasks are presented; it made the process very easy to handle.
Ian Taylor
Feb 22,2022Better was by far the most pleasurable lender I've worked with, not only because their service was impeccable, and advice was given freely and in an intelligent manner, but also because they gave the most in terms of value from the rate of interest on the loan.
VK
Feb 22,2022Better.com really is better. In a completely obscure and unwieldy process, the Better platform and customer success teams make everything easy. We had a great experience with our lending team who were super responsive and knowledgeable. I can't imagine how confusing it would have been if we had gone with a different lender.
Anshuman Khandelwal
Feb 22,2022Better.com: online, very fast, quick responsive service. They will guide you on each steps, very transparent. no extra cost on closing, this is really good.
Chris Potterf
Feb 21,2022I thought the Team at better did a fantastic job. They took the time to answer all of our questions and address our concerns. The online portal streamlined the process and made it easy to follow and check all of the many steps in the loan process along the way.
ROSS LINTELMAN
Feb 21,2022Awesome experience! I can't begin to say how great an experience this was. Everyone involved was top notch and closing was completed with no issues. Offer made 1/3 closed 2/9! Exactly on time (could have closed early)! Really can not say enough positive things about this! 10/10
Elizabeth Williams
Feb 20,2022Better.com handled my refinance here in Texas, which is not an easy state to navigate. My experience was flawless from beginning to end. Every step was spelled out clearly in the site and I was alerted for every new task. As for my loan representative, Gabby is a Rockstar! She communicated e everything to me in a timely fashion. She responded to my texts almost immediately. I can't say enough about her professionalism and upbeat attitude!
Greg Scott
Feb 20,2022Possibly the easiest mortgage process I've ever experienced. Had a direct contact to reach out to via text or email and she would respond quickly. Everything happened as scheduled and closing went off without a hitch.
Aida Millan
Feb 19,2022Sierra Hoover, the loan Officer was Awesome. I was not going to work with an Online and Distant lender if I could not have a customer relationship with someone. Sierra stepped up and made me feel like we were in the same town even though we were on opposite ends of the US. (Texas and California) That’s the difference plus your AMEX credits helps offset the Lender fees!! Great follow through. Thanks!
Doug McCall
Feb 19,2022Norah Aamoum and her team are exceptional, true professionals who worked in concert to make this painless and efficient. Hats off to them. I wouldn’t hesitate to recommend better.com to anyone looking to refinance. A terrific combination of quality, service and competitive rates. A+
Morgan Cooper
Feb 18,2022Transparent communication at every step.
Carrie
Feb 18,2022Chris was great to work with. He answered all my questions and was always available when I needed help. Better mortgage's online process made it easy to complete all the necessary paperwork. The closing was easy too! The agent came to my work and everything was finished in half an hour. Better made a time consuming, sometimes frustrating process easy!
Vipul Bahl
Feb 18,2022Great help from Norah during this refinance process
Keshava
Feb 17,2022Words cannot describe just how amazingly efficient and effective Better.com Mortgages services was with my mortgage requirement. As a first-time home buyer, I had not much knowledge on mortgages and that’s when I trusted Tymir, an honest and reliable person with no false promises. He gave a detailed explanation on process and went above and beyond to achieve what is needed. Without him I wouldn’t have been able to get my new mortgage and our dream home. A MASSIVE thank you to Tymir Jones and Better.com Mortgages services for planning out my mortgage and making it look easier than it was. I am very grateful for all the help and guidance throughout the whole process, because when it seemed like it will not happen, Tymir pulled it through. I will certainly recommend your services to anyone I know needs a mortgage & I will always reach out to you for mortgage needs. It was an absolute pleasure to work with you.
Taylor Svoboda
Feb 17,2022This team was so pro-active, communicative, easy to reach, and made the entire process transparent and very easy! I was expecting a much more stressful process as a first-time home buyer, not knowing what to expect, but Fadi's team blew this one out of the water. I've already recommended Better to several prospective buyers because of my experience.
Ketaki Kulkarni
Feb 16,2022It was a good experience with Better mortgage, even though everything was online. Initially it was difficult to get hold of the loan officers, but it was not a problem after I voiced my concern regarding their availability whenever needed. I would recommend Better mortgage to anyone looking for home loan. The process was smooth, the communication could've been better within their internal team, but overall a good experience.
Chuck
Feb 16,2022Excellent experience obtaining a mortgage through Better. Utilizing the services of Better exceeded my expectations. Michael Ametrano and his entire team were exceptional in guiding me through the seamless financing process and were extremely responsive in clarifying and answering any/all of my questions/concerns.
Tim Stradling
Feb 24,2022Horrendous experience. My rep repeatedly failed to return emails. When I called, he would not be available. When I set up a callback, his schedule was always full (for all times for months). When I left a message to call me, he'd sometimes not. And, most of all the valuation team required a roof replacement before funding the loan in W.Pa in January. My inspection said the roof was 20 yrs old, but sound. My agreement included escrow for roof replacement at closing. There was NO reason to require replacement before closing. Temp was consistently in the teens and 20s, but I needed to get a roofer to do the job now or no loan. My sales agreement said the roof replacement at escrow all along my process, but Better waited until the day before closing to say the roof MUST be replaced now. It delayed closing by 3 weeks. My seller had breast cancer getting radiation daily and lived in a hotel for those 3 weeks because she had emptied the house. There was no one who would listen to reason or logic. My rep said, "it's those other people." Our appraiser called them and said, "tell me where my appraisal says the roof is unsound and I'll take it out." Yet, they kept calling it "unliveable," when it simply was not. It is this kind of dangerous to enter into business with a company that has no logic, no reason, no integrity, and no empathy. BBB says Better gets 1.9 out of 5 for customer service, and you have to give a one - like here.