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Reviews 577
Patrick
Mar 01,2024Great service
Steven
Feb 29,2024Really great help and service.
Alan
Feb 22,2024Good knowledgeable friendly service. Would definitely use them again
MRS WINDER
Feb 10,2024Engages with customers and is fair to deal with
Morgan Huvé & Lisa Wieczorek
Feb 08,2024The customer service is absolutely great. Quick and efficient replies. We received both our deliveries really quickly. One with a pre-fixed date and the other one we needed urgently arrived within a week. We had no damage at all. Very pleased with the whole experience! Thanks:)
Michael H
Feb 08,2024Website easy to use, colour rendition meant tiles were as expected, sample provided promptly and order placed on a Sunday evening and delivered on Wednesday morning! Delivery a bit pricey £59.99 for two boxes delivered to London. More expensive than any of our kitchen appliance deliveries including one weighing over 140kgs.
Mr J H
Feb 07,2024Brilliant service from Alex. Gorgeous tiles
Diana
Feb 02,2024Our tiles look amazing, we are really happy with the purchase also our contractor has confirmed that great quality. Service were really good also. Thank you so much Boutique Stone
Erica
Feb 01,2024Tiles have not been the quality I was expecting. The site sells itself as being really exclusive about what it stocks and that it's high-end - and I really don't usually buy high-end either, so I'm not a fussy customer, promise! We really wanted terrazzo but I got a sample of their Ravello Terrazzo and the background colour is darker than expected and the terrazzo effect colour block on our sample was like a black smear, it was so dreary toned and a bit blurry as well. Maybe this is a fake-terrazzo issue as other brands were similar, but look nothing like BS brochure photos. Settled on yellow instead, and ended up ordering here only because this is the only stockist of large yellow tiles we could find (we didn't want to use little metro tiles and have lots of grout). They emailed to give a 'delivered by' date and then contacted us on that date to say delivery would be in 2 days time? We wouldn't have minded if they hadn't already given themselves a deadline they'd communicated to us. To be fair, they managed to bring this forward 1 day, but still later than we expected so the builder had to take delivery as I wasn't in. The tiles themselves are true to their description and have a nice finish. However, for the size of them they are not very thick, not even as thick as the cheaper white gloss bathroom tiles I got from B&Q to accompany them in the room. Our builder has told us they've been a nightmare to work with, and although I accept tiles will be broken whilst drilling into them and cutting them, these have been particularly fragile. 4 (!) of these giant, expensive tiles were broken trying to cut holes to install it around the shower fitting, and this is by a professional who tiles every day, this isn't me having an amateur go myself. On one of these attempts, he'd finished cutting and was wiping down the side when the tile broke into about 5 pieces and just fell apart in his hands. He has told us he's worked with tiles less fragile than this that at least have a clear warning on the packaging (although frankly that wouldn't really make much difference, would rather just have them better made in the first place!) I trust our builder as he's worked with us for a while and been very trustworthy and does things to a high standard so this is no botched job on his part. We have let BS know, but they claim no one who has ordered these tiles before has had a problem with them - yeah right! They were no help at all. Disappointed and stressed by our experience, won't order again (until we've finished ordering replacement tiles for all the breakages -_- )
R Robertson
Jan 31,2024Tiles look amazing and customer service was great.
Jay C
Jan 30,2024Boutique Stone have a beautiful quality range that is reasonably priced. I have purchased twice so far and on both occasions i have dealt with Alex who couldn't be more helpful, if you want an excellent product and service then definitely give this company your business.
Angela Preece
Jan 25,2024The tiles I ordered are beautiful & arrived within a few days. Would definitely recommend this company.
Natalia
Jan 24,2024I have bought tiles from this company only once so far and have found them nothing but superb for both product and service. Their selections of tiles are beautiful and hard to find elsewhere.
Charlotte Oram
Jan 23,2024The most beautiful tiles at really great prices. This is the best place to come for Terrazzo - really beautifully curated and chosen. Great customer service too - would definitely buy again from here
Ballal
Jan 10,2024Great company. Always get my tiles here. They reach me in the Highlands without any issues. And beautiful product.
Lucy Butler
Jan 10,2024Flawless from order to delivery with the highest quality tiles I have ever bought
kate lockhart
Dec 29,2023I ordered a sample of the terrazzo which arrived promptly. I then had some questions so I called and they answered swiftly, were super helpful and friendly and I made my order over the phone. The tiles arrived right on time and I was updated by the delivery driver with a call in advance. The entire service was very smooth and professional, 5 stars all round and, of course, best of all, the tiles are absolutely stunning and the best quality - I am very impressed and will definitely use Boutique Stone for my next project.
Laura Cable
Dec 21,2023Alex helped with my two orders. He was so helpful and kept me up to date with my order. The tiles are also such good quality. Will definitely be in recommending this company
P Conner
Dec 21,2023Great quality products and Alex was very knowledgable and gave me useful advice. When I ran out of tiles they were super responsive to help and got new ones quickly for me. My bathroom looks amazing with their help.
Unit B, Armley Business Park, 41-43 Stanningley Road, LS12 3LW, Leeds, GB
http://boutiquestone.co.uk
Sarah
Mar 05,2024Great communication, gorgeous products. I wish they stayed open until 5.30 though so I could get over to pick up my orders after work.