Simple and effective, I was 5th in the phone queue when I started the live chat and my issue was resolved by the time I got to 4th
Very helpful and polite
Great company, professional and helpful staff unlike many other companies who after they have lured you in their customer service takes a different approach. A.A
Josh was Fantastic made the whole process really easy would definitely use again and recommend thank you
Max Banwell was absolutely amazing. Helped me out a lot and I would highly recommend he saved me a lot of money on my insurance. Professional, polite and respectful
Honest, transparent and genuinely decent -Thanks Harrison. I contacted Business Choice Direct Insurance Services because I thought I needed convicted drivers insurance for my penalty points, when at renewal, I was told my current policy holder would no longer cover me. I panicked and got intouch. Harrison, the handler that dealt with my enquiry was helpful and listened. He quickly told me that while he could offer me insurance, it was better to try go compare because my points were in the minor category and that I would likely get a much better deal. He was right - I actually ended up getting a better deal with points than the current deal with my previous insurer. He didn't need to do that. He knew I was in a panick and needed my car insured immediately. But he went out his way to help. If I know someone in the future who might benefit from their service I will definitely recommend. Laura
The experience was very nice and easy, I asked everything they answer I am happy thank you
My battery ran out whilst on phone and I thought oh great got to go through all again but no, there was a lovely informative email for me saying sorry lost contact, with all the information I was wanting to know included. Super customer service and greatly appreciated. Thank you
Superd customer service professional and polite highly recommended
Great work josh good service
Extremely fast response very helpful
Aidan was absolutely excellent got me home after a lapse in my insurance resulted in my car being seized. Driving without insurance is unacceptable in my eyes but he was super professional and very friendly. A great firm is only as good as the people its employs.
Harrison could not of made the process any easier, really knowledgeable and his customer service was impeccable, both so very rare these days, Well done!
Excellent service and very good prices Definitely recommend
Great professionalism
Very poor company and staff
Very quick and very helpful
Thank you Jusdeed quick connection and great communication
Quick and easy with Abigale very easy and hopefully issue sorted
matthew stefanov
Nov 07,2022Customer service was on point. Very polite and quick with resolving my issue. Special thanks to Abigale who helped me today and saved me a lot of time searching for the right documents. So far my experience with BCD is great and I’m looking forward to next year’s renewal 🙂