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Careline365 supply personal alarms to those within the UK who are vulnerable or elderly.
We are acutely aware of the challenges faced by older people. As the years advance, health issues can mean that day to day tasks become more difficult. Sometimes this can mean giving up on the idea of living independently altogether. We believe that this doesn’t have to be the way.
Our mission is to help as many people as possible live safe and enjoyable later lives. That’s why we strive to offer our service for the best possible price. We also like to keep things simple. Technology need not be confusing or scary – it can have a huge positive impact on the lives of older people.
Reviews 896
David Brownlee
Nov 21,2024Tried to order a pendant alarm for my mother online but was having difficulty getting the order processed. I contacted the customer service number where I spoke with Harry. He reviewed my order and my mother’s circumstances. Harry advised of issues I may encounter with a gps pendant, offering me a more reliable home based product that was more suited to my needs. Harry was polite and knowledgeable throughout the call and made the ordering process much easier. Many thanks Harry for your assistance.
Victoria
Nov 20,2024We gave my dad the watch to wear, within 2 hours he fell outside! Within minutes we were alerted and able to go find him, he’d broken his hip so thank goodness he had his watch!
Sandra Sleigh
Nov 20,2024I had several chats with Harry, he was so very helpful and patient. He explained ( more than once ) each plan sent a brochure and was available when I called to purchase. I'm hoping to receive the complete plan tomorrow the 20th Nov. 2024. Thank you Harry and Careline365.
Mrs Ivy Hall
Nov 20,2024My time and my daughter's was with the gentleman at Age UK and it couldn't have been more caring and helpful. The package was received so quickly an it was easy to put together. After a few falls I feel much more assured about the few times I venture in my cellar and when doing little jobs. Thank you.
Website User
Nov 19,2024The operator taking my enquiry explained and talked through each element and potential choices
Evelyn Toynton
Nov 19,2024I had been incorrectly charged for a service I had cancelled, and when I phoned to ask about it, very quickly received a call back from an exceptionally nice and helpful customer service person, who confirmed that I should have my money refunded and promptly forwarded the request to the appropriate department. I have just received confirmation that the money has indeed been refunded.
Mrs Caroline Brannan
Nov 19,2024I checked the postcode with the team and they said it would work ok. It doesn’t work in or around my house. I have to go down the road to get a connection. This is quite disappointing.
Davinder Aggarwal
Nov 19,2024Very helpful telephone conversation
Mrs Veronica Garside
Nov 19,2024Prompt attention on initial enquiry. Fast delivery of alarm pendant and prompt attention and resolution to queries of system.
Alison Teal
Nov 19,2024Very good service from Darren very helpful choosing the best package for my mum Thank you
Mr Graham Mitchell
Nov 17,2024It gives me peace of mind knowing that someone is listening to me and can alert others to my situation
Purkis
Nov 17,2024Had a lovely chat with myles and he was so helpful sent me the brochure which I received promptly and this morning spoke with another guy who was also so helpful unfortunately I didn't write his name but again so helpful and I managed to order an alarm and pendant for my brother.
Karen Norton
Nov 15,2024Big thankyou to Cathy ( one of the managers) for great customer service today and correcting mistake made of money taken by default. Made an awful situation into a lovely chat and laughs. Your a star thank you very much xx
M Leeding
Nov 14,2024The lady Carrie i spoke to was so nice and helpful and pleasant to talk to she put my mind to rest about changing over to a new system thank you so much mark leeding
Northants Vegan
Nov 14,2024Easy to complete purchase of alarm system. The advisor clearly explained how the system worked & the payment methods This was recommended by age uk
Richard Smith
Nov 14,2024I had cause to call the company a number of times and on every occasion I was spoken to with respect and clear and helpful advice.
Sharon Forde
Nov 13,2024Prompt and helpful responses to my questions. Delivery of the equipment and set-up was straight forward. So far everything is working OK. Peace of mind knowing that my father can retain his independence and be safe at the same time.
Lalitha Persaud
Nov 12,2024I had Careline for my late mother and it was a lifesaver when l could not get her up after a fall. So for peace of mind l got it for myself as l am getting older and live on my own. If l need help a press of the button and l get help speaking to Careline support team. Lalitha Persaud
🌞 SunnySkies
Nov 12,2024Fabulous experience! Thank you for your help and kind words. It was a pleasure to talk to you especially during this difficult time. This will be added reassurance for dad during the night.
42 Barnard Rd,Bowthorpe Employment Area, NR5 9JB, Norwich, GB
https://www.careline.co.uk
Haidee Neville
Nov 22,2024I needed to find a pendant alarm asap for my dad. Carrie was kind and considerate and really helpful in helping me find the right one for dad. Thank you!