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Reviews 746
Jennie Renshaw
Dec 02,2024Big thanks to Liz OConnor for being so approachable and efficient when it came to our mobile contract. Liz was polite and transparent throughout. This is our first contract with Chess but it certainly won’t be the last due to this experience. Great prices and even better customer service!
Pete
Dec 02,2024Paul in Proactive Retentions was helpful and reassuring, excellent service.
Patricia shields
Nov 30,2024I contacted CHESS today to request cancellation of our telephone lines due to the closing of our Company. Spoke to Kerryann Farmer Tomblin. She was most helpful and efficient in telling me the procedures involved. Would certainly recommend CHESS to other people
Ian McKenzie
Nov 29,2024I am very happy with the deal and customer service I got from Hannah. It is not often people help you to understand that you are overpaying and then work with you to tailor it to what you need. Very refreshing.
Mary Lawrence
Nov 29,2024Being able to speak to a person (not an ai) who was very helpful.
Joe
Nov 29,2024Joseph Wells, operator Martin Cosgrove was very helpful during the instalment process
Clare Roberts
Nov 28,2024Michael Fenton was very helpful and did not give up till he found a solution.
Laura Evans
Nov 28,2024Michael was very helpful and dealt with the issue i had quickly and effectively. Thank you Michael
Neil McHugh
Nov 28,2024Excellent service, very helpful
Mattew Bickford
Nov 27,2024Michael was fantastic today, He sorted an issue for me that has been on going for ages.Even though it took longer than anticipated Michael managed to solve this by the end of the day and communicate well inbetween.
Mrs Sheryl Mundell
Nov 26,2024Hannah has been brilliant throughout the process very clear with what we needed to do Thank you
Magie Coyne
Nov 26,2024Michael, was super efficient and understood the issues we were having. He dealt with our email problem immediately and did not make me feel like a computer moron !
Mike Weilding
Nov 20,2024Customer service requires updating. There is nobody to speak to on the phone, they conduct customer service via a portal system online. Complaints get alocated a priority and it can take them a week between answering questions. We had to leave our contract because we were paying for Call Divert and when they changed our line to digital, they were unable to offer this to us. We rely on this for business when we are out of the office. After having to wait several weeks while the 3-5day tickets were passed between us, and having lost so much business, we had to leave the company. I was told it would be about £300 to do this which I reluctantly had to agree to. They then changed this to over £500 when the bill arrived! As I feel it was Chess that breached the contract by not supplying services we were paying for and relying on, to be charged a contract exit fee was most unfair. A contract is supposed to work both ways! EDIT TO REPLY: I'm sorry but if 'resolved by the legal team' means they looked into it and sided with your company (hardly impartial), then yes it was resolved with us having to still pay to get out of a contract that you couldn't supply!!
Maria Page of VMS (Fleet Management) Limited
Nov 20,2024Excellent service! Acted super faster and were attentive to follow up and check that all was okay at our end. Top service Michael! Thank you sir.
Mark
Nov 20,2024Speedy, efficient service from Michael Fenton.
Tony
Nov 20,2024Prompt and courteous attention by Andrew Hudson when we asked for a missing invoice.
Diana Silva
Nov 19,2024After some miscommunication, wrong telephone numbers, tickets closed that shouldn't have been closed and a week later, Michael Fenton took the trouble to fix my printers problem. He was professional, polite and accommodating.
VMS Global
Nov 19,2024Michael Fenton was very quick in acting to my ticket. He was friendly and also followed up once the job had been complete. An all round great experience
Kim Clifford
Nov 18,2024Always pleasant and resolves issues in a timely fashion.
Hazel
Dec 03,2024Hazel from Highway Vineyard Church. Martin Cosgrove was absolutely excellent installing our new Cloud Voice System. He provided great advice and explanation of how the equipment works as well as being super friendly .. highly recommended!!!!!!!!!!!!!!!!!!!