The website for the Travel insurance was easy to follow and provided all the information we needed to purchase the insurance policy. Can't fault it.
Very easy form to complete and appears to give good cover at better rates than we found elsewhere. Of course you never really now how good insurance is until you need to claim!
Email correspondence answered quickly and helpfully. Fair policy premium and adequate cover. Some concern re exactly what medical events would need reporting.
Easy to do. Questions answered quickly. Impressive service
Easy pleasant experience to get travel insurance, easy application exact opposite of other sites where I was on the phone for over 10 minutes and still got nowhere, nothing too much trouble for the sales advisor, well recommended
Quick, clear and easy processes.
Polite and clear answers to any questions.
Very efficient and you feel as someone working in the public sector until retirement that someone has appreciated your efforts.
The representative gave clear and helpful answers to our questions.
A quick easy affordable travel policy, not hindered by numerous questions. A great policy covering everything needed for worldwide travel at a reasonable price. Not bogged down with numerous health questions. Highly recommended.
Friendly @and helpful experience
Returned call as arranged. Explained the full detail of the proposed travel insurance policy. Answered all questions in a clear and informative manner. Documentation immediately sent on confirmation of purchase. Excellent customer service throughout the transaction.
I was impressed with the speed the telephone call was answered, perhaps about five minutes. The person answering the call Yvonne was helpful and informative, explaining policy ambiguities for me. The price was bellow other holiday insurance policies I had researched, but covered all that I required. When I had problems setting a password to open up my account on line , Yvonne arranged a hard copy to be sent by post after I phoned her back. She was helpful and patient.
having spent hours trying to find reasonable travel I durance and thinking we were not going to afford to travel abroad again I was given your contact number and some twenty minutes later we had cover for our holidays and it was so easy to obtain. Two very happy customers.
Excellent service and the price for holiday insurance was very competitive
We found the application procedure simple & easy to understand. The lady who I talked to was both patient & informative. The travel policy we took out fits our needs perfectly.
Clear communication and easy to access on line. The policy is precisely what I have been looking for for ages
The simplicity of filling in the application form. The clear instructions as to what is covered and not and that it’s an annual premium. The almost immediate email reply with the necessary documents attached.
Very professional staff everything explained very quickly all my queries were answered in a very understandable way- I would have no hesitation in recommending CSIS to my family and friends
Malcolm Marpole
Jul 11,2024Excellent and professional service with helpful and knowledgeable staff