We offer a wider range of essential services to UK small businesses than any other provider . With us you get energy—electricity and gas, water, broadband, mobile, voice, payment services and insurance. It's all we do. Multi-service delivery for small businesses – all in one place. All on One Bill. Simple. Giving you more time to run your business.
We specialise in small businesses and know them well. We don’t generally supply services to domestic customers, unlike some other brands. Small business - it's what we do, so we know what you need.
If that sounds like a breath of fresh air, so is the way we treat our customers. We don’t do jargon. We don’t do complicated. We don’t say one thing then do another. We offer packages and contracts that suit you and your business.
We want to keep everything straightforward and clear. We're already making life simple for over 135,000 small businesses. So, get all the essential services you need, and none of the hassle you don’t.
Moved my broadband to this company under the impression my early termination fee or most would be paid.After many phone calls and e mails and continuously being told it was being worked on I am still waiting. Then moved premises notified them with plenty of notice and it took them over a month to get it uo and running. Numerous phone calls,routers not arriving,e forms not working which in end didn't need and being constantly fobbed of.I dread phoning this company and I still have issues that need dealt with. Never had service like it totally appalling.
My in going complaint is still not been dealt with, promised calls that never happen to the extreme 6 call in one day !!! Harassment to say the least. Currently taking legal advice as this company is at fault and have almost admitted it with a £100 good will offer but still expect me to pay hundreds of pounds I do not owe!!! PLEASE AVOID THIS COMPANY
Excellent service by Edward Farrell. He sorted a really good price that was much cheaper than other broadband options.
Shaun handled my card machine change over great. Made it super easy for me as a busy business owner
I have just spoken with someone and she put me on hold for 30 minutes without saying where she is going to. I will cancel the as they are scamming
Joke of customer service Moved premises and still got charged with DD 2/3 times, even after completing their document that stated I have moved. Phoned every single month to check if they've received it response "we're on it, sorry we're busy and we'll get that sorted" six month on refund still not been issued and its only "getting processed now". Bare in mind every time I've phoned I had to wait at least 20/30min minimum to get through and after last call asking to speak to the manager after waiting 20/30min they've just hanged up on me. Bare in mind I've tried to switch to their business in new premises but they stopped doing only water for their customers.
I have my card machine and business insurance with clear business. I was hoping to have the broadband too but unfortunately this couldn't be done. Spoke with Courtney who was extremely professional and helpful, and called me back at the time specified. Grat customer service. I would definitely recommend Clear business.
We keep being threatened with debt collectors threat to have our phone line cut off ,we do not have a contract with you we do not have a phone line with you . Tried phoning sent Emails still getting threatened as above Regards John D
I was mis-sold a contract when signing up for Broadband only, being told I could add on Gas, Water & Electric at a discounted rate. When I called to add on Gas, Water & Electric, I was told I was unable to. I also needed to change my broadband to a new address at the same time, as was told I was unable to do so as the same broadband could not be proivded. I am being charged nearly £800 to leave clear business due to the sale of property, and after requesting a call log (for the mis-sold contract and previous discussions) I have received no communication regarding this. I have called the change of tenancy department numerous times to cancel payments, until this has been rectified, and either the line keeps getting cut off when I challenge these issues, or no one seems to call me back. I would like my payments stopped, and for this to be looked into as a matter of urgency as this is now causing me a huge amount of stress. I have been mis-sold, over charged, and promised something that I was told later, that I was unable to do.
Our contract with Clear Business was ending and I spoke to James (Matthews) about renewing. We were happy with the service Clear Business had given us over the years, but needed to reorganise our telecomms as our needs had changed. James sorted everything out for us AND halved the cost of our monthly payments into the bargain. He's always been prompt and helpful following up as well. It's a win win! Many thanks.
Brilliant service from James Devereux Very knowledgeable and professional put me at ease straight away And actually had a sense of humour which is unusual in da insurance game Enough Said
It was a great experience with Cloe many thanks
Excellent experience. Iky was an eceptionaly nice and helpful person to deal with.
So you leave an honest albeit scathing review with 1 star. They phone you up within 48 hours to apologise then hit you with an additional 7K bill along with the last disputed bill for 8K for being a charity! Seriously are you having a joke and then threaten to cut off your water supply at a charity homeless project unit. Unbelievable.
This is a follow up from my last review called Dignity in Death. I was asked to get in touch with Stacy Leigh from the Digital Team, but no direct email was attached for doing so. I sent an email to the customer service team at Clear Business and received the standard automated reply. I did write for attention of Stacy Leigh in the subject but I doubt she will receive the email. So, Stacy if you read this can you reply with a direct email so I can get in touch with yourself, as I am still awaiting a refund 7 months on. Thank you.
Our representative and new account manager was attentive, thorough and very helpful. The process was smooth and uncomplicated.
Courtney was very helpful and managed to save money for me . Many thanks Joanne
DO NOT USE THIS COMPANY. I AM LEFT IN COMPLETE SHOCK THAT ANYONE HAS HAD A POSITIVE EXPERIENCE WITH THIS COMPANY. Constantly saying i owe them money when i dont and continue to prove every time they ask, that i infact dont owe them money. they even sent debt collectors to us and they immediately closed the case and even they were baffled with how they have treated me. THIS IS A WARNING. STAY AWAY FROM CLEARBUSINESS!!!
I had a problem with my electricity supply and it was a godsend that Ryan Drumm was at the end of the phone for me. He was so helpful and understanding he was genuinely interested in doing his best to sort out my case. He promised to call back next day and he kept to his word . I just can’t thank him enough for helping me if I can give him 10 stars I would . Customer care you have an excellent member of staff .
M.A Bodyshop
Jan 21,2025Spoke with Chloe who was fab and got everything organised for me with some great discounts.