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We offer a wider range of essential services to UK small businesses than any other provider . With us you get energy—electricity and gas, water, broadband, mobile, voice, payment services and insurance. It's all we do. Multi-service delivery for small businesses – all in one place. All on One Bill. Simple. Giving you more time to run your business.
We specialise in small businesses and know them well. We don’t generally supply services to domestic customers, unlike some other brands. Small business - it's what we do, so we know what you need.
If that sounds like a breath of fresh air, so is the way we treat our customers. We don’t do jargon. We don’t do complicated. We don’t say one thing then do another. We offer packages and contracts that suit you and your business.
We want to keep everything straightforward and clear. We're already making life simple for over 135,000 small businesses. So, get all the essential services you need, and none of the hassle you don’t.
Reviews 790
Anastasia Bucur
Jan 11,2025I'm writing on behalf of company Constantine Dz Ltd. We’ve had one of the worst experiences with Clear Business, and we feel compelled to share it. Our journey with this company has been filled with unreliable service, unprofessional handling of complaints, and poor communication. Service Issues Initially, the internet connection was fine for the first few months of the contract. However, after that, the quality deteriorated drastically: 1. Frequent disconnections. 2. Speeds far below the agreed terms (paying for 60 Mbps download and 20 Mbps upload, but often receiving less than half). 3. No resolution to these issues despite multiple complaints. When we finally decided to switch providers in mid-2024, we discovered (thanks to a technician from my new provider) that the external internet line was physically damaged—a fault that Clear Business never identified or resolved during the entire time we were with them. Customer Support Nightmare Dealing with their customer service was exhausting and unproductive. We spent countless hours on hold, often waiting 2-3 hours just to speak to someone. Each time, we had to repeat the story to different assistants, who gave me conflicting or unhelpful information. When finally managed to file a formal report, we were assured they would investigate and get back to me. This never happened. Unfair Termination Charges After switching providers (due to Clear Business’s inability to provide a usable service), we were hit with a demand for a hefty early termination fee. Instead of addressing my complaints or attempting to resolve the matter, they passed the account straight to a solicitor. The solicitor, who had no knowledge of the situation, demanded proof of our service issues. Clear Business has all our phone call records, where we repeatedly reported these problems, yet they completely ignored this and left us to defend ourselves without support. Overall Experience Clear Business has demonstrated a lack of professionalism, transparency, and basic respect for their customers. Their failure to address issues, combined with their aggressive debt collection tactics, has made this one of the most frustrating experiences of my life. If you’re considering Clear Business for your internet service, I strongly recommend you look elsewhere. The stress and wasted time are simply not worth it.
Mazlum Urgun
Jan 11,2025Been back and forward with this company for about 4 months now been charged about 100 pound a month for something i aint been using so open reach came out and adress was wrong so rescheduled it and waited another month for openrrqxh to attend on the mean time as my line wasnt active it was our of rate and i was geting charged sily amount so last month we got it sorted out and got thw fiber up and running i was told when the line is active i will go on to my normal rate what i agreed on my contract so i just received my bill and now its 120 pound for this month im genuinely sick and tired of this company and will take legal action as we hhave agreed on a price and signed the contract so either re inburst me or make sure your ready for the out come i must say one of the worst companies i have worked with!!!
Geoffrey Middleton
Jan 11,2025A very helpful person phoned from Clear Business and has upgraded and renewed our phone lines and broad band.
Mary Devlin
Jan 10,2025IKY HAS BEEN VERY HELPFULL
Tracy
Jan 10,2025Courtney saved me money!, explained everything well
Shukran Alkari
Jan 10,2025Great experience with clear business. James was very helpful & professionally solved my query
Peter Lake
Jan 10,2025Moved into a new home in October where unfortunately the previous owner had energy supplied by Clear Business since they were running a business historically. Since I'm not a business, I wanted to move to a standard residential supplier. It turns out simpler to get the Earth to spin in the opposite direction. Countless lengthy calls with individuals that didn't seem to know what day it was most of the time. All I wanted was a final bill for the period between when I moved in and my new supplier taking over. Clear Business sent me a bill on commercial rates 6 times over the Ofgen price cap. Shocking levels of customer service, non-existent communication.
Rafik Patel
Jan 10,2025Lee was very helpful and efficient with helping us set up our new account for our business from start to finish. He was able to understand our needs for the business, offered us the services we required and talked us through it all step by step, thank you for all your efforts Rafik
John
Jan 10,2025Three months ago I ceased trading, this company are STILL sending me bills for my business. They CLEARLY do not listen or communicate. I am having to speak to a doctor as a result of the anxiety I am suffering because of them. This is my 3rd negative review and I will continue each month until somebody does something, it’s all well and good responding with pre defined text to these reviews but actions speak louder I’m afraid! DO NOT SIGN UP WITH THIS COMPANY!!!
GambleGamer
Jan 10,2025Jade was supportive and helpful with my call helping me with a few services.
DEBORAH LEACH
Jan 10,2025Keep well clear! I have had various business utilities with Clear Business for a few years. All the failures, too many to list here have resulted in me moving, or at least trying to, all of the accounts to other companies. Basically the organisation and its systems are in complete chaos. It's totally fine if everything runs smoothly or you don't what to switch away from them. Every issue I've had has been mis handled and with one exception every member of staff has never followed through with a job or assurance to correct mistakes. They have routinely overcharged me, objected to account switches, blatently lied never replied to emails and caused endless stress and frustration. I cannot estimate the number of endless hours I have spent on the phone, usually to a different staff member every time mostly without satisfaction. As I said earlier one member of the customer service team has been a godsend, Lorna. She now calls me on a weekly, sometimes daily basis and has tried her best to sort the still ongoing problems out. I can't wait to be finished with them! This review has been prompted by another objection to moving an electricity account away from them after assurances that my account is marked for 'do not object'. I now expect to be on the phone for another hour today!
Gail
Jan 10,2025Spoke to Jess and Jemal and both very helpful and made the call a very pleasant and easy experience, sorted out new contacts for me plus added on my mobile phone and card machine for my business. Very impressed with the service, I will highly recommend Clear Business to others.
John Dean
Jan 10,2025Communication was efficient & competent.
Louise Campbell
Jan 10,2025Great customer service from Christine Sands - she made me aware of the wide range of services available from Clear Business which I was not aware of. Looking forward to future proposals in respect of these various services (i.e. telephone systems, energy, business insurance) once we are in the relevant window for renewal. We are customers for water rates and are extremely satisfied with the service and indeed the price.
Kuk
Jan 09,2025Their customer service is too bad. Last time, I complain their switching problem, and one of their staff contact me and said there will be some compensation. However, they lie again. They haven't contact me anymore
I Tudor
Jan 09,2025Highly recommended Charlotte Liddle was marvellous. Answered my many questions knowledgeably and helpfully. Have now a great contract at less than 50% of the quote from BT!!
Lisa Smith
Jan 09,2025Courtney was fabulous today. Very friendly.
Carole
Jan 09,2025Keegan was brilliant made everything clear and easy to understand and saved me nearly £100 per month - thanks
Aileen Todd
Jan 09,2025Shaun was very patient and understanding whilst setting up my new card machine .
No. 1 Dovecote, Old Hall Road, M33 2GS, Manchester, GB
http://clearbusiness.co.uk
Janie
Jan 11,2025Not worth a 1☆. Sold my business and informed this tin pot company the new owners details. 4 months later still getting phone calls saying I owe money and still down as the business owner, after been told 1000000 times the changes and that I settled my bill. Everytime someone rings i have to go through same story as they haven't any trace of the previous phone call or what has been said. Customer Service is the worst I have dealt with in all my life. I have handed my case to the financial ombudsman who is dealing with it. Please, please please do NOT use this company.