Pioneers in the latest of Gas, Charcoal and Hybrid Barbecues. With a passion to invigorate vibrant flavours with the latest cooking technology has to offer. We pride ourselves in providing a personal service second to none. There is outdoor grill for everyone. What will you pick today to start or improve your barbecuing journey.
Very bad quality vs price tag Caled cosmo grill for some parts that went rusty in a short period of time and they ignored my request and instead sent me a link to the item to purchase
The grill looks great - good design and really looks the part. It was difficult to put together though... it took two of us working together 3.5 hours to get it right!
I recently received a cosmo grill bbq as a Christmas present, there was a small issue with it but we had a speedy resolution to the problem thanks to Kieran who was so helpful and quickly replied to my messages. I definitely recommend cosmo grill and look forward to the warmer weather so I can use it.
Got this for a Christmas present for my husband (his request) it arrived in multiple boxes with some elements outside the box and wrapped in random cardboard for other products. The BBQ took quite a while to assemble and there were parts missing i.e. gas connector and some holes don't align which was a real downer given all the effort to build.. I get the impression this was a previously returned product that has sent back out again. Have reached out to customer service to try and resolve. If it had been in working order it looks really good, fingers crossed CS are responsive.
Josh on customer service was brilliant helped me out via whatsapp with advice on putting the bbq together also advised me about the additional products i was looking to get for the model i have
I bought an armchair with a footrest through B&Q from EVRE b rown imitation leather that perfectly matches my sofa. At the end of assembling the armchair, it turned out that there was a hole in one of the armrests and the other had scratch marks. I reported the problem through the B&Q website, which slightly lengthens the waiting time for contact with the seller, but contrary to my concerns, it did not take long. I did not want to return the whole things, because I really liked the set, so only the elements I indicated were replaced. The replacement was quick and efficient. I have a comfortable armchair with a footrest at home, free from defects. I recommend the company and the set.
We used it for the first time today it is a lovely bit of kit. Glad I bought it my lady is over the moon about it.
Excellent service and brilliant Comms from Ian all we need is the sun
Had my BBQ for five summers, love it! Keep it under cover and cleaned/maintained and you wouldn't know I bought it back in 2020. We use it all the time (15-20 times each summer), and I can't fault it. Have purchased a few add-ons from Cosmo Grill (new cover, new grates) and they're always easy to deal with. My last contact was with Kiran who helped me rectify my own stupid mistake (I purchased the wrong items, my fault entirely) easily, smoothly and professionally. WOuldn't hesitate to recommend!
I recently made a negative review regarding what I thought was discrepancies with the Black Friday pricing. Since then cosmogrill have phoned me to discuss and clarify the position. Even though it was down to me not noticing an extra Black Friday code to enter at checkout on the home page they have refunded me the difference as a good will gesture. As I stated previously cosmogrill products are superb especially at their price range and I have purchased two different bbq’s from them this year. I was shocked when I initially thought there were discrepancies within the pricing structure but as I now know it was error on my part I will definitely be buying from them again. Next up will be the offset smoker. I’m confident my money will be going on a quality bbq and now even more so confident that the after sales and customer service will be equally as good if I should need them. Buy with confidence. I’d like to just state that I am in no way affiliated with CosmoGrill and am under no obligation to write this review I just feel that after leaving a negative review for a mixup I created it is only fair to highlight this and leave a review to reflect how I genuinely feel
Next day delivery even on a Saturday is superb. Nice thick sturdy construction you can tell it will last and the spare parts section means I’ll get many years out of it
Would have been 5 star but one of the rivnuts that hold the bottle opener was stripped of thread, luckily I had stock of a similar size in the garage and replaced it. But the average person may not have access too this
I purchased this barbecue to replace a high spec one that I’ve had for fifteen years, the unit is all stainless steel and very impressive, one person can assemble it out of the three boxes and instructions and various screws are individually shrink wrapped in a packet. I had a small issue that required a call to customer services and the service I received from Josh was exemplary, dealing with parcel delivery and collection was almost enjoyable! My issue was resolved competently and efficiently by Josh, a credit to the company.
I had a few small problems with slight damage to the BBQ and an odd shaped handle but that was resolved amazingly quickly very a very helpful man called Ian. Can't thank him enough for the fast response and a very quick fix. Even though the damage is quite minor I still got an unexpected, and very welcome, compensation. Now the BBQ itself...I bought the CosmoGrill Hybrid 4 Burner Barbecue Dual Fuel and Charcoal Smoker. What an amazing bit of kit. Big, sturdy and ready for anything. It has a side burner to do my sauces or fry up a few eggs, a good size grill and a decent sized smoker. Big enough for a sizeable crowd.
Very happy with this new powerful dual fuel bbq. Unfortunately, after 2 years the cover totally rotten and disintegrate. After contacting CosmoGrill they simply say sorry no warranty!
I purchased the 6 burner bbq through B & Q’s website but called and cancelled within 5 minutes. I was assured by a customer service agent that everything was okay and confirmed the cancellation. I immediately placed an order through Cosmo directly as the same product was £32.99 cheaper. The fun then started as the B & Q order was delivered and the Cosmo cancelled. Through no fault of mine and a lot of hollow excuses from B & Q I am now out of pocket. What a great experience……. Not!
Bought the cover as a replacement as our previous cosmogrill grill cover had perished over 14 months,causing it to tear. Trusting that the new one will last longer. Good communication and delivery on the item.
Excellent company to do business with. A small issue with one damaged item of my garden furniture, but replaced and fully resolved within a week. Company staff were polite and courteous with communications, responding to Whatsapp messages within 24 hours. Will definitely recommend to others. Thank you EVRE,with a special mention to Kiran for his help.
Arrived completely flat packed, literally every part needed to be built but thankfully all bits were there. Impressive when built and cooks brilliantly, although after the first time used it took me about an hour to clean whilst the staining of the "stainless steel" was impossible to remove, especially on the back splash area.
Herky 130
Feb 21,2025Delivery of the requested spare parts was very quick and efficient, but very expensive.