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Cruise.com was established in 1998 and offers a full range of cruises worldwide. We are available 24/7 at 888-333-3116. Our agents all have extensive experience in the cruise industry and can help travelers in booking all cruises from three day Bahamas cruises to 100+ day world voyages.
A variety of tools are available on www.cruise.com including comprehensive itineraries, ship information, cruise videos and virtual lectures to aid in planning your cruise vacation.
Cruise.com is in receipt of a number of awards including Norwegian Cruise Line’s Elite President’s Travel Partner of the Year, Royal Caribbean's ‘Online Agency of the Year’ by Royal Caribbean Cruise Lines, ‘Partner of the Year’ Eastern Region by Carnival Cruise Line, MSC Cruise's 'Online Agency of the Year', and Vacation.com ‘Travel Agency of the Year’.
Reviews 292
steven goudsmith
Feb 13,2025Clearly, I was a complete and total idiot to trust cruise.com. For personal reasons I needed to cancel a cruise I booked through them. not only did I have to follow archaic system of emailing a written form, but after waiting several weeks and no word from them, I realized my refund had not been returned to me. The company claims it never received my cancellation form, which is total garbage because I have email proof. I’m still waiting for my $1600 refund they tell me now it will be 60 to 90 days. This is an unscrupulous company. Beware!
Tülay Abaka
Jan 28,2025Ich buche nur auf Cruise com. Die Hotline Dame ist superfreundlich und nimmt sich unendlich viel Zeit. Supergunstige Angebote und perfekter Service. Es ist alles bisher reibungslos abgelaufen. Ich liebe cruisecom und bleibe auch treu.
anaky
Jan 18,2025Do not use cruise.com. They will promise you things and not follow through. I called today about several offers they had for me, none of which I got. One of them was on board credit. I had called them because it wasn't on my invoice and was told that it would be there when I got on the ship. It was not. I called about it today and was told it was my fault because I didn't call them and remind them enough. There were many other problems (not ever calling back, not following through on things they were supposed to do like put in our loyalty numbers.
Karen Smith
Jan 07,2025I spent almost 2 hours making travel plans only to find out the rep entered the wrong dates. I then had to spend another 2hrs to get re-booked for correct dates. We were promised additional drinks for aggravation to no avail. The customer service department is the absolute worst! Nobody follows through on calling you back, you can Never speak to a manager, my itinerary was cut short due to the weather and NOONE wants to compensate me for this. Nor have I received my 5% back and it’s been over 2mos!
Lyle
Nov 06,2024Had a confirmation number for our mid ship portside balcony room on Princess Cruise from Kim Badeker at Cruise.com. 6 weeks later I see out room had been changed by Kim to a different room starboard side and no longer mid ship. She apologized but that was it. Very short with answers and not helpful. Did bare minimum. Horrible agent.
Burinc Chanta
Sep 17,2024If I looked into Trustpilot , I would not to book Cruise.com. On 23 Aug 2024 , I booked with Cruise.com and finally, my credit was charged deposit 200 Usd. I waited for booking confirmation and they said it will take 24-48 hrs. After 48 hrs , I contacted again they said no booking confirmation even I sent picture that my credit card was charged . They push me to contact Royal carribean but RCCL cannot find my name in that ship. Finally both denied my booking. It take 23Aug-15Sep so Bad experience for me. But 16 sep , I try on CruiseDirect.com to book the same ship . It is very pleasure and perfect. Please try CruiseDirect.com . And away from Cruise.com
Raju Sawji
Sep 13,2024I joined a dinner and show tour, expecting a memorable evening of food and entertainment. Unfortunately, the experience was dismal. The dinner was subpar, with bland and poorly prepared dishes that did not reflect the advertised "gourmet" quality. The show was lackluster and did not live up to the hype. The venue was cramped, and the service was inattentive. The combination of mediocre food and uninspired entertainment made this tour a disappointing and regrettable choice.
Michael Fuoco
May 22,2024NCL cruise sucked. Do not use them to do your airfare they suck at it and the BOGO free is not what they tell you. You don’t sit together and they find the worst flights. Paid additional 150 to get seats together. Food and service sucked. We were quarantined for 24 hours due to a case of diarrhea and was told to go to doctor to get some Imodium. We were fine got runs from there crappy food. What a fing joke this cruise was. They have employees sneezing and coughing and they are ok to spread germs. You get the runs due to their food and water change and they quarantine you. The excursion process was unacceptable and was a cluster and the debarkation was a mess and they dropped a pallet of luggage into the ocean. We lost our luggage somewhere in Madrid I doubt it will be found . Do yourself a favor don’t use NCL. The ports were nice. We did enjoy the ports the cruise sucked.
Kathy Pavlove
Jan 16,2024No difficulty booking two cruises. All questions answered promptly. Options and prices were clearly understood. No hesitation in booking another cruise with Cruise Plus. Sacha was patient and well informed.
Toni Luu
Sep 17,2023Worst customer service ever! I encountered what I perceived as rudeness and a lack of responsibility in addressing my concerns. Specifically, I experienced that they could not do their job, such as unhelpful responses and a long answer delay for a straightforward question. They kept transferring the call to 5,6 different persons. Also, they need to learn how to appreciate their customers. They all talked like an A-hole. They raised their voice at me while I was nicely asking for their assistance. I'm so upset and even more regretful that I booked for 22 people, including me.
Jerick Malamute
Aug 23,2023No customer service. Once they have your money, could care less what your issue is. Run don’t even walk away from this company.
Steve Eliot
Aug 05,2023I don't understand all these bad reviews unless they are from their competitors. My wife and I have used cruise,com for many years and ALWAYS, I repeat ALWAYS, have gotten 100% great deals, great customer service, and awesome advise as the PREMIER travel agegency that rules the cruise industry. We have cruised for over 40 years now and hands down I would never even consider anyone else! In fact, I made my final payment on my Dec. 2 cruise today with Cheryl Ann Elie and she was so nice, saved us an extra 150 bucks, and spent a full 5 minutes giving us extra tips on how to get specialty coffees on the house. She is the bomb and also gave us an extra $50 on board credit! It is not only a pleasure to have Cruise.com agent booking our cruise but a necessity. Any bad reviews you should look who writes them seriously). No way anybody beats their price or service, PERiOD! Thanks Cheryl Ann Steve & Eileen
Lei Sun
Jul 22,2023Don’t book the cruise through Cruise.com if you don’t want to get in trouble. I have booked the cruise and paid $99 as deposit as they requested. I received the confirmation email. However, the agent sent another email and asked me to call back and pay another $198 as deposits since the transaction cannot go through. otherwise the booking will be automated cancelled. I called the agent next morning and found out he works from 1 to 9 pm, so I called customer service and asked to make payment through the call. They charged me $99 through my credit card and I got the confirmation. However, in the evening they called me again asked me to pay additional $99 because I booked 2 people in one room. The deposit counts as person not as room. I went to the MCS cruise website and booked through there, they only charged $99 as deposit. I felt be cheated and call cruise.com back asked to cancel the booking from over there and got my deposit back. Also I asked to talk to their supervisor , the representative let me wait more than 15 mins with the music sometimes really loudly and finally told me the supervisor did not have the time to talk with me. The supervisor will call me back in the same day but I have never received the call from the supervisor. After 7 days later, they still not refund my deposit. I have to call my credit card to cancel it. If you don’t want to get my terrible experience, avoid to book through cruise.com, just book directly with cruise line.
Bruce Bart
Jul 12,2023What a joke! They took my money and promised me a rebate after we returned but sent me nothing. Rep after rep said it will be sent but I received nothing. They scammed me and looking at their reviews why would anybody do business with this business. I have told every cruiser I bump into my story. Hopefully in a small way people can be informed about how deceptive cruise.com is.
clem limerick
Jul 08,2023I have been on hold trying to get a live agent for almost 2 hours twice now. What good is a travel agency if you can't get help from an agent? Plus, they show prices for cruises when you click on them they are always higher. I think this company lacks integrity.
Unhappy
Jul 04,2023Cruise.com is a dishonest travel agency that will not honor their post cruise rebates. They promised us a rebate from the agency 6-8 weeks after return but you can forget about it. Even the employees there known this is a scam to draw you in. I highly encourage to stay away from cruise.com unless you want them to continue this sham. Every employee or worker bee has the same line: "a check is being processed that you will receive within a few weeks". However they know this dishonest agency with hundreds of negative reviews is committing fraud. Hopefully they will be punished by either the cruise lines or state authorities.
Ronald Noel
Jun 30,2023I had a very polite professional and helpful agent. I only got her first name which was Karen. She help me with a passport problem .She talk to me as a person not just a cruise traveler. Thankyou Karen for the help Ron Noel
Ann McGahey
Jun 01,2023Awful! Overpaid for a cruise other sites were offering for less. Would NOT match, would NOT refund deposit. Felt like I was misinformed. Told to wait for final payment and they would give better pricing then time to pay and said I had no proof I was told I would get better pricing. Hold for an hour to speak to agent then two hours to speak to a supervisor. Do not return calls or emails half time.
David Cummins
May 17,2023Exercise caution when dealing with this company. It is advisable to consider utilizing reliable websites or seeking assistance from reputable travel agencies instead. The company in question is associated with the cruise company, and their agents may prioritize earning incentives over providing complete information until a deposit has been made. It is important to note that this company lacks integrity and should not be trusted.
Jill Huston
Feb 17,2025I wish I could have given them zero stars --- they don't deserve the lowest rating of one star. I booked a cruise with them online on Feb.4. I got an email from the cruise line (Seabourn) on the 14th of February about a sale they were having. I called cruise.com to ask about the sale and the discounts. I spoke with Victor. I was on hold with him for well over an hour. He did comeback after 30 minutes to inform me that the sale would save me around $1,400 and I would receive an additional $100 in shipboard credit. He said he just needed a couple of minutes to process those two items. After 30 more minutes, he came back on the line to inform me that this process required a supervisor's assistance. He needed a few more minutes to complete. He then came back on the line informed me that the cruise line was not cooperating and I had a fare that now doesn't allow for any price adjustments. He blamed the whole process on Seabourn and his supervisor. I ask that the supervisor call me back. Victor said that it would take a few minutes for them to call. NO returned call from them. This continues the poor service from cruise.com. I don't expect my price to be guaranteed forever, but I would think that two reputable companies (Seabourn and cruise.com) would understand that 10 days is a reasonable expectation. BEWARE of this company and stay clear of Victor.