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Reviews 701
Josh Buswell
Sep 23,2022Fantastic service and range of products. Ordered my Swyft furniture and arrived on time and very well organised. Thank you
Dirk
Sep 22,2022Cuckooland takes customerservice to the next level! It was arranged for us that a side table that was too fragile to ship, was ready for pick up at their offices. Always getting a quick, clear and to the point answer. We were received by the friendly staff and even got a list of touristic spots and restaurants to visit in the area. They definetly go the extra mile for their customers! Keep up the good work Cuckooland! Greetings to the team from Dirk (Belgium).
Jen
Sep 17,2022Great customer service
sumukh mohan
Sep 16,2022i had ordered a clock and i loved it very much the quality is very good.
Georgie
Sep 15,2022Very easy to navigate site - great selection of products and fast delivery.
J.G.
Sep 14,2022Looks great in my 7 year olds bedroom very sturdy tools
Anna
Sep 14,2022Wow! What an amazing company. I made a mistake and misread the delivery times for the pizza oven I had ordered and thought it was late. I called the customer service line and spoke to Leah who can only be described as the loveliest most helpful member of staff ever. She explained everything to me and from that point oversaw the whole process for me, keeping me informed every step of the way. My pizza oven and accessories arrived and I am very pleased with all of them. Leah even checked in with me after delivery to make sure I was happy with everything. I have since ordered another item with the company and received the same amazing service from Leah. I also have to mention that everything I bought from Cuckooland was much cheaper than other websites I looked on. They will definitely be my first port of call next time I shop. Thank you Leah, and I hope your boss appreciates how fantastic you are.
Ben Davies
Sep 11,2022Bought bunk beds for the kids, arrived very fast, good quality, will use again
Sandra
Sep 10,2022Beautiful bunk beds and great delivery service. Had a little problem but customer service have been great.
Lauren
Sep 10,2022I bought a console table from Cuckooland which the top of got damaged. I contacted Cuckooland’s customer service team and they went above and beyond to find me a replacement top. For some reason the first one that arrived was 3cm too deep for my particular console and the team at Cuckooland dealt with the issue with no problems and ordered me another one of the correct size. They were communicative throughout the experience, dropping me emails with updates every other week if I hadn’t heard anything. I can’t rate their customer service highly enough. It was so refreshing to deal with a customer service team that was actually proactive rather than reactive and feel like a valued customer. I will certainly by purchasing more items from Cuckooland in the future.
Michelle McCalman
Sep 07,2022My first order with Cuckooland and I must say that the customer service is excellent. Fabulous product range...very competitive pricing and will definitely be using again and I would not hesitate in giving my highest recommendation.
Philip Rutherford
Sep 07,2022Absolutely great customer service. Ordered several large kid’s bean bags which arrived in great time. When there was an issue with one, it was resolved in no time at all with the bean bag picked up and a replacement sent out. Could not recommend Cuckooland higher. Phil
Lynne Brennan
Sep 06,2022Wonderful weather vane that looks stunning in our garden. It is high quality and arrived quickly and exactly as described. Just to say that the customer service we received was first class. Leah was so helpful and I will definitely be recommending and using Cuckooland again. Thank you.
moo999
Sep 05,2022Our experience while dealing with Cuckooland was difficult and very challenging from start to finish. Ordering items online from their glossy images was easy enough, no problems there. We kitted out one of our children’s bedrooms with all their furniture spending over £2,000.00 with them. Then on the day of delivery, everything was delivered all at the same time on 2 huge pallets and that’s where the problems started. We found that the pictures of the furniture on the outer packaging did not contain the items that we found inside and to add to that, there were a few of the items that didn't come with instructions. Bizarrely, we also received incomplete parts to items that we hadn't even ordered. The only way to sort this out was to unpack absolutely everything we'd purchased and try to match it up with pictures from their website. After doing this it became quite apparent that there were multiple items missing from our order, and to add to the confusion, they'd also send random parts to furniture we'd never ordered. So, I wrote down all the items that were missing in a methodical fashion and sent Cuckooland an email. A Customer Service Agent from Cuckooland came back to us promptly the next day to be fair and stated that they would put everything right and that they were really sorry. Then began weeks of emails and to and from Cuckooland mostly just to confirm details I'd put in my original email which really began to wear me down. Having to go over the same thing again and again is tiring and that's what was happening in each email communication. Then 7 weeks later when the first replenishment of the missing parts arrived - They'd only replaced some of the missing items, not all of them and so the laborious process with them began all over again. Their same representative asked if we could dispose of the random items they'd originally sent us that didn't relate to anything we'd purchased, which we duly did for them. Cuckooland kept stating that once this mess was all sorted out, they recompense us for our inconvenience. I told them that once this mess was sorted out, I didn’t want anything from them again. This regrettable experience all ended a few months ago with the arrival of last of the missing parts completing Cuckooland’s obligation to us. This whole process started in July 2021 and ended in March 2022... taking a total of 8 months to fulfill an order. Shame on you Cuckooland, your service and logistical operation are an utter shambles, and your customer service team lack the basic abilities required to resolve problems efficiently. Of course, you as a company will blame it on Covid, and on parts having to be delivered via suppliers in other countries etc, etc... I blame it on Cuckooland not being very good at what they do, nothing else. Behind all the glossy images on your website, lurks a company that has ineptitude running through its staff and services from top to bottom. You mean well, of that there’s no doubt, but your entire business model comes with a massive shortfall in that it lacks the ability to resolve missing item issues swiftly. This is because all your stock is shipped from EU countries, which adds massive lead times to missing or incomplete orders and that impacts your customers massively. Your future customers can decide for themselves, but I will never be using your services or any company affiliated with you ever again. I am happy to present all communications with this company to TrustPilot as clear evidence of what I've stated above.
Lauren Wagstaff
Sep 05,2022Bought a pizza oven which arrived within 2 days and was as advertised.
Roxanne Dolman
Sep 05,2022Excellent service
Katie Bryan
Sep 02,2022It’s a camping must have! Fast delivery! Great service!!
debbie
Aug 31,20225 stars for Cuckooland for their range, price and customer service. The only reason it’s not 5 stars overall is that there was a problem with the arm of the outdoor sofa which hadn’t been drilled correctly - this required a new piece to be sent out. Unfortunately the table went missing at the couriers but Cuckooland arranged a replacement, no problem. Customer Service in resolving these issues was first rate, particular thanks to Leah who kept us informed throughout, she was amazingly helpful.
Sean Ansbro
Aug 31,2022Great selection and service. Pizza oven arrived next day.
Matthew Fox
Sep 27,2022Easy to order, quick delivery.