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Reviews 701
Joyce
May 05,2022We placed an order with Cuckooland for a particular (Swyft) sofabed which we wanted because it is safer for children and pets. We had a lot of contact with the customer service team throughout because we needed the sofa bed to be delivered to ROI. In particular we were in contact with Leah West who made a special effort on our behalf to arrange the delivery at a very reasonable price and kept us up to date throughout. Even though it took a month to receive the sofa bed Leah checked in with us regularly and chased up the progress of the delivery so that we were never left in the dark and so that the progress didn’t stall. Leah is one of the best customer service representatives I have ever dealt with. In the end the sofa bed arrived in perfect condition and was packaged very well. We are delighted with it! Cuckooland is certainly a trustworthy company and I wouldn’t hesitate to order with them again.
Jess Horrell
May 04,2022Amazing ! Super fast delivery arrived far quicker than expected !
Will Shuler
May 02,2022Very fast delivery. Great communication. Excellent Quality.
Laura
Apr 30,2022Ordered the Obaby nursey set. Such high quality product and looks fab. Only put the wardrobe up so far but absolutely love it.
Sean Brady
Apr 29,2022Furniture is really high quality my 2year old son was so proud to show off his new bedroom! Only issue we had was with his bed missing 4 grub screws. Thankfully the amazing leah from customer service was on it as soon as I enquired and persistently contacting me every day to make sure I received the replacement parts (which I did), she couldn't do enough for me! Thanks to her efforts and personally contacting me I will definitely use cuckooland again! Thank you X
Jenny Hulbert
Apr 14,2022Excellent customer service and communication very happy customer 😊 will definitely use cuckooland again for further purchases
Rose
Apr 10,2022What a fab company to deal with. The after sales customer service is second to none. The staff were more than helpful and went above and beyond to sort out a query I had. Very happy with this company and will definitely use again. The staff were professional and very friendly and finally, it was so refreshing to be able to get through to them directly on the phone without having lots of different options. Thank you for giving an excellent service!
Sally
Apr 01,2022Super customer service Had a kind message from the company suggesting a possible delay with part of my order and they kindly informed me straight away To my amazement the order arrived two days later complete Great customer service and really competitive prices Many thanks shall recommend you and will order again Thank you
Diana Pluto
Mar 31,2022Such a lovely and good customer service ! They were so kind to replace a leg chair after 3 years when it was broken down. Just uncomplicated and very lovely with the communication. This is not usual anymore in this days ! I was surprised and very happy ! Thank you guys !
Ann
Mar 24,2022I ordered a garage for my granddaughter but a piece was missing. However thanks to Leah at Cuckooland everything has been sorted and my granddaughter has a beautiful high quality garage. I would certainly recommend Cuckooland for their eco range of products.
Tashaun Ranger
Mar 23,2022Very efficient and brilliant communication
Eileen
Mar 15,2022What a fantastic business. From start to finish I had first class customer service from the team. The product a tent bed delighted my little one.
Clare
Mar 15,2022I had a great experience buying goods from Cuckooland, they sell great items and they are at really reasonable prices. All of their staff are very helpful, especially Luana, who went above and beyond to keep me updated. I would highly recommend this company!
HA
Mar 15,2022Brilliant communication from Cuckooland and their courier regarding delivery of our large items. And one of the best customer service experiences I’ve ever had - thank you Leah for making everything so easy and seamless!
Christopher Alexander Jack
Mar 10,2022The bed I bought from Cuckooland was both beautiful and well made. Although I did have issues with the support legs having loose fittings, customer services were fast to contact the company who manufactured the bed and got me replacements. They offered a great and supportive service which was very much appreciated.
Liam Talbot
Mar 10,2022Damaged furniture Impact damage to furniture, photos sent and replacement parts requested. After 6 months deliveries failed twice, then finally wrong colour parts arrived. Requested partial refund to accept defective item rather wait months for another attempt replacing parts, to which Cuckooland claimed the damage was natural imperfections and whole situation was a misunderstanding. Regardless what Cuckooland claim damage is clearly from impact, with a sharp delve into the wood. No other signs of wood 'graining' or 'knots' in the damaged area. A pathetic attempt at dispelling blame as soon the subject of reimbursement was raised. With Cuckooland claiming they are too small a company to offer partial refunds. Offered £50 voucher of our next order (Which isn't happening) *Another subject they fail to breach in their reply is the fact we waited 6 months for a replacement which turned out to be the wrong colour. But they expect us to have confidence in them to deliver at the 4th time of asking. Meanwhile here's £50 off your next purchase that won't turn up or is faulty This is the 2nd order we've placed with Cuckooland and the 2nd voucher we've been offered due to failures in delivery / parts, so more fool us!!!
Buffy
Mar 10,2022This is the cutest little wagon ever! It’s precious and a beautiful shade of baby blue. I also think it will be very helpful to help my 11 month old grandson with his walking. I contacted customer service a few times and they could not have been lovelier. Big thank you to Leah that helped me. I had to pay a rather expensive fee to have delivery to the USA but it sure was expedient. I believe it was well worth it! Thank you.
Steven
Mar 10,2022Terrible, unfortunately, after paying c. £700 for a sideboard. Ordered 01.12.2021 and not delivered until 28.02.2022. Reported damaged and poor quality within 12 hours. ‘Great design’; ‘attractive furniture’; ‘high quality products’; amongst other wholly inaccurate hyperboles. Cuckooland yet to accept / properly instigate the refund, despite being sent images. Quick to take your money, but that’s as far as it goes. Legal claim next, sadly. 10 days later and their Customer Service Agent only replies once every 48 hours, at best.
Emma
Mar 09,2022After receiving my order one of my items stopped working a couple of weeks in, I contact customer services to see if this could be repaired. I promptly received an response and after providing some photos/videos to them they contacted their manufacturer who confirmed the item was in fact faulty, a replacement was sent immediately to me which I received within a few days. I have to say a very pleasant outcome and excellent customer support, everything was dealt with so promptly and totally painfree. Leah West whom I was dealing with - just great communication. This is already a brilliant brand and this just makes it all the more reason to continue to use them. Thank you
Mrs Renovation
May 07,2022Ordered an Ooni Frya. Delivered on time, packaged well, competitive price and a good deal. What more can you want.