Eckler's
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Reviews 824
Bryan Latimer
Nov 22,2024Was only sent a part of the order. Was told had to send what I got back then they would resend proper items. I returned the product for a refund. Was my first order , but probably will not order from the company again.
Brandon W
Nov 20,2024Seamless transaction. Thank you.
Gary Rossetti
Nov 19,2024Quick Delivery very impressed with the product. The salesman Kyle was very helpfull he convinced me it was going to fit in my car. Nice to talk with someone that knows what he's talking about. THANKS AGAIN.
Mark Sylvia
Nov 18,2024Good experience !
DaveS
Nov 18,2024Received on time and as ordered!
corvette
Nov 16,2024The items I wanted were in stock and the person on the chat was very helpful in me being able to make my final decision.
Charlene Robert Eberle
Nov 16,2024They always have what I need in stock. Delivery is quick
dotsonmyahoo.com
Nov 15,2024I ordered a part and was never received by usps! A week later I called a representative and she said my order had been refunded! I never got the part! I had a mechanic waiting and it cost me money because of your screw up! Ask if I could overnight a new order and was told they couldn’t due that! Not a good experience probably will not order from you again!
Bob Griffin
Nov 14,2024As a loyal customer of Mac's and Eckler's for over fifteen years, my expectations regarding quality and service were significantly high, especially when I invested $750 in restoration parts three years ago. I've always appreciated the high standards and the commitment to quality that these companies have upheld for my various vehicle projects. However, my recent experience with Eckler's has left me feeling utterly frustrated and disheartened. After finally reaching the point in my restoration project where I was ready to use the parts, I encountered a significant setback: one of the components was broken. I admit that I should have inspected the items upon arrival, but given my long-term trust in Eckler's quality, I assumed everything would be in order. When I reached out to customer service, I expected a straightforward solution—ideally, a replacement for the broken part. To my astonishment, I was offered a mere $10 credit for my troubles. Considering that the fix I needed was priced at $69, this felt like an inadequate and dismissive response. It seemed like a missed opportunity for Eckler's to show genuine care and accountability for their customers. The situation was compounded by the fact that, since my initial purchase, the price of the units had surged to $900. This was not just a financial disappointment; it signaled a growing trend of prioritizing profit over customer satisfaction. In today's market, where there are countless suppliers for restoration parts, it is disappointing that a company with such a long-standing reputation would treat a loyal customer with such indifference when faced with a product issue. Additionally, I encountered yet another hurdle: due to issues in Eckler's databases and their acquisition of Mac's, my customer history appears to have been lost, and I am categorized as someone who has spent nothing. This was not just insulting—it undermined years of my patronage to both companies. My garage is filled with parts from Eckler's and Mac's, and to be regarded as a stranger in their system is deeply disheartening. Eckler's once prided itself on putting customer satisfaction first, a principle that seems to have fallen by the wayside. This negative experience has forced me to reconsider my loyalty and commitment to the brand. I feel it is my right as a consumer to seek out businesses that value their customers and engage in sincere customer service practices. Therefore, I will be moving my business elsewhere moving forward. In today's competitive market, exceptional customer service can be the distinguishing factor for many consumers. I sincerely hope Eckler's takes this feedback constructively and reevaluates their approach to customer issues in the future. The loss of a long-term customer like myself could serve as a wake-up call—after all, it’s the customers who have supported a business through the years who deserve to be valued and respected the most.
Roger Gomez
Nov 14,2024I always get the correct parts for my 66 Ford Mustang. I really enjoy the open box items never gotten nothing not worth the price; they are a great bargain if you can live with a scratch.
jeremiahrameryahoo.com
Nov 12,2024I ordered a front and rear bumper for my K5 Blazer and the front was correct as the website stated but the rear was the wrong bumper. Why am I giving 5 stars still? Because I reached out to customer service at Eckler’s and they identified the issue acknowledged their mistake and made it right asap! GREAT CUSTOMER SERVICE!!!
Philip Mizrahie
Nov 12,2024The item received is nowhere near the original. The metal is thinner and the top is not rolled over as the original and sharp, which can lead to cutting ones hand when removing the cap. I would never install such a defective item in a vintage car.
Ronnie
Nov 11,2024quick delivery and having material we needed in stock.
George Butters
Nov 11,2024arrived earlier than expected.
Chris
Nov 11,2024Eckler’s doesnt notify when items go on backorder. I reordered something on the phone, checked after the call, and it wss on backorder so I had to call back and cancel. Why withhold that information?
A20113500b
Nov 11,2024Just ANOTHER, PERFECT ORDER / DELIVERY from ECKLER’S.
THOMAS NANCE
Nov 11,2024Easy to access, and find what you need. Easy check out. Easy all the way around.
sergio barron
Nov 10,2024Item took several days to process but arrived in the estimated time frame
John
Nov 07,2024The air filter did not fit over my carb intake so I had to grind the opening bigger. Works ok now!
Mike Hiatt
Nov 22,2024Easy to place order