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Eco Energy Ltd are installers of solar PV and battery storage technology across Scotland and the north of England. We have installed thousands of domestic and commercial systems and are trusted experts when it comes to all aspects of solar, from inverter upgrades to get the most out of your system, maintenance and birdproofing to keep it in good condition, as well as battery storage and grid trading to empower you to get full financial benefit and maximum savings from your investment.
Reviews 223
Lothian
Aug 28,2022Very poor experience. I think their work model is far from retaining customers or attaining a good reputation but rather hit or miss and then they forget about it. The worst company I have dealt with. The Good: They respond quite fast initially when a quote is requested, but read below. The Bad: Everything else in my opinion. I Signed a contract with them and paid a deposit of £3750 for 6 KW solar panels and battery back in Feb -march 22, They market themselves as being HIES registered, but it meant nothing as they did not register my agreed job, which is in violation of the HIES scheme. To make the long story short, they wanted to impose cheaper panels and when I objected and asked them to honour the signed and confirmed contract, they kept wasting time with different excuses that they are still ordering the panles that we agreed on, or that they are still waiting for the battery....etc. They did not respond to most of my many emails I requested cancellation as I believe that they have breached the contract and they wanted to deduct £800 for their "losses!!" and the rest of deposit would be £2950 to be paid within 30 days according to their policy. I accepted just to avoid further hassle and it has been more than 60 days and the money has not been paid and again they are not responding to my emails. I withdrew my acceptance for a reduced deposit. Legal action is underway for full refund and compensation. Below is my response to their "reply" on 14/11/2022 We are going through the legal route for this:YES, I INITIATED THAT TO RECOVER MY MONEY We have provided a service to you: FALSE, NO SERVICE PROVIDED as stated above, you cancelled while our men were at your property: FALSE, I REQUESTED CANCELLATION AFTER MANY MONTHS OF NON FULFILLMENT OF THE CONTRACT. with works completed: FALSE, NO WORK INITIATED, AND THERFORE NOTHING COMPLETED. and kit we cannot return: NOTHING INSTALLED AT MY HOME. , we have tried to come to an amicable resolution which has been unsuccessful: FALSE, THEY DID NOT RESPOND TO MY MANY EMAILS AND MY MANY ATTEMPTS TO RESOLVE THE MATTER. We apologise for the issues you have endured however what you have written above is factually incorrect:I SUMBITTED THE EVIDENCE FOR MY CLAIMS TO THE COURT. We hope to have this resolved soon via proceedings:SURE
liz mac
Jul 23,2022Great service from start to finish had survey to give me all information needed for solar panels and installation went smoothly would highly recommend thank you.
Luke Bailey
Sep 19,2022What can I say besides WOW? Eco Energy panels have been placed in my home. Eco Energy, in my opinion, is excellent. They have the best salespeople, customer service representatives, installers, and technicians I have ever worked with. Because they go above and beyond to assist you. I'm over the moon with the panels they installed for me.