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Reviews 177
Thomas G. So Cal
Mar 08,2025The purchasing process was easy and great. The tub is packed in plywood and is impressively packed. Haven't opened it yet as the remodel is still in process. But so far, everything has been very easy and efficient. In So Cal, arrived days early. Very happy so far. I'll update once I take a tub.
M Nair
Mar 07,2025I bought an Opava gas cooktop. It came with a propane conversion kit. I lost the propane conversion kit. I emailed to ask if they could send me a link for the proper liquid propane conversion kit, so I could purchase one from their website. It took 18 emails back-and-forth for them to finally tell me they don’t have such a thing. It’s almost like the customer service person is playing a prank on me. The conversation was so ridiculous. When I called their headquarters in US they told me that the customer service is all Handled by Third World countries. FYI Empava: I left one star reviews on Google, Amazon, Better Business Bureau also.
Diane Casale
Feb 23,2025the response to the problem was fast and was factual, problem can't be fixed!!
TAMMY CALDWELL
Feb 18,2025Very helpful when I had questions and took care of my order very quickly.
Kayla Smith
Feb 15,2025I purchased a range hood (EMPV-30RH08) along with a ductless conversion kit. However, there were no instructions on installing the kit. Customer service claims to have no instructions, instead telling me to find a contractor. I guess the hope is that a contractor can figure it out. It is unbelievable that a company can sell a product without providing installation instructions. I will never purchase an Empava anything again.
DAVID
Feb 12,2025Hello, This was for a new home construction. It was delivered with water in the drain. Since it's winter it was frozen. So, until house is finished. I won't know if it leaks. Very frustrating. Tks, David M Phelps
tom adams
Feb 01,2025I purchased a jetted tub from Empava, I purchased it because I liked the look and features of the tub. I was remodeling my master bath for my wife's birthday. I had the tub installed by a licensed plumber and electrician and the surround done in stone. It looked beautiful. However, when we began using the tub, and water began sitting in the spout, it would spew rusty water and rusty sediment upon the next use. I called Empava, 888-682-8882, no one ever picks up, but Aaron did call back when I left a message. I told him I needed to seek assistance under warranty, as I was told by someone on their email support platform that there was nothing they could do. I was told that the warranty is for 3 years and only covers $400 in parts. This tub is brand new; I should not have to go through this aggravation. Aaron said he would get back to me by end of day 2x and he doesn't. I have to continually call and call in hopes I can get someone to help. This is ridiculous, this tub cost $2000 and is brand new and there is no accountability from the manufacturer. I need assistance from Empava. Please have your support people reach out to me. Thx
El Mechry El Koudouss
Jan 24,2025I ordered a whirlpool bathtub, and it came scratched. I ordered an other one and it came missing electric plugs. I had to wait several days before I could get to the support team to explain to me how to connect the bathtub to electricity. Overall the support was acceptable, but hard to reach.
Donald Collier
Jan 22,2025The tub is beautiful and works very well. I installed it myself with ease.
Stephanie Trost
Jan 22,2025They lie...... NO ONE KNOWS ANYTHING... NO ONE TECHNICAL TO TALK TOO.....THE ALARM BEEPS AND BEEPS.. THEY NEVER ANSWER THEIR PHONES, CALL YOU BACK.....OR ANSWER EMAILS......., THEIR PARTS TAKE FOREVER TO GET FROM CALIFORNIA TO FREAKING OREGON...WE FINALLY GOT IT WORKING FOR A LITTLE MORE THAN A MONTH.......THEN A FIRE.....THEY PROMISED TO SEND EVERY PART WE HAD PURCHASED IN THE LAST TWO MONTHS..... OVERNIGHT...INCLUDING ANOTHER CONTROL BOARD.THEY DIDN'T SEND THE CB......IT TOOK MORE THAN A WEEK...NO REPAIRMAN WILL WORK ON THEIR RANGE..... HOME DEPOT TOTALLY DIVORCED THEMSELVES FROM IT.....when it worked I loved it, but NOW I JUST WANT TO SUE THEM...... THANK GOD my family are attorneys in So Cal .... Btw it was not the fire that slowed them down.... Their in City of industry, NO WHERE NEAR THE PALISADES..... OR FREAKING ALTADENA....maybe they'll answer the phone now....
David Priemer
Jan 19,2025I purchased a tub from Socal and was provided numerous erroneous shipping/delivery dates thru email and tracking sites. I received phone calls to schedule delivery appointments which never materialized. No shows and no calls. Terrible communication and lackthereof throughout the process.
Sherrie Bohler
Jan 13,2025it came on time and is working beautifully
Jose Aguilar
Jan 08,2025My stove started leaking a few days after it was installed I don't know much about empava but I won't be purchasing this product in the future
Jesus Soto
Jan 06,2025I had issues with my delivery but you guys made the problem easier….
Jack Gaido
Jan 05,2025They made a small imperfection that happened during delivery right, very quickly, no issues whatsoever with their customer service, this is an outstanding company to do business with.
V Barber
Jan 02,2025I have been trying to get a replacement control panel for months. At first the rep assured me that I would get a replacement after giving my order number.Later he was replaced with another rep(Jay) who could not find the number,he asked for another number which I gave him with my address and where I purchased the oven.He then said he could find that number. He then asked for a receipt I now feel as I was being led along.
Barry & Jenna
Dec 31,2024Just what we wanted!
Jorge Gonzalez
Dec 17,2024I been trying to get a replacement part since day 1..... I talk to a guy called Aron, he asked me to send him an email with pictures and he never replied back to me, I called multiple times and left voicemail and nothing Please get back to me..... a different model was sent and doesn't work on my bathtub, I need a regular faucet and switch
T Jacquez
Dec 03,2024We struggled to get the location for delivery but you never gave up and I received the stove rack. Thank you!
Don Julian Road 15253, 91745, City of Industry, US
https://www.empava.com
KERRY HENDRICKSON
Mar 08,2025I ,am currently building my home and have had the use of my sons Empava cooktop and I love it, it is like cooking on gas range. It heats water quickly and each burner has its own purpose one is perfect for tempering chocolate or making a sauce. i ordered my cooktop on line and I also purchase double ovens! I can't wait to use in my new home. Thanks , for such a great product at a reasonable price.