To leave a review you need to be logged in
Reviews 689
I Gog
Jan 31,2022Excellent delivery time. Prompt response to my requests. Excellent support team. Thank you for making my trip less stressful.
K Williams
Jan 30,2022Easy to use website. Test instructions clear, with pre-paid return envelope. We rang to enquire about test turn around as we had cut things a bit fine. Chap on the phone very helpful. Offered to personally keep an eye out for our results and chase the email certificate. Very happy with the service
Nicholas Baxter
Jan 29,2022Fit to Fly test experience. We ordered fit to fly tests for home use on a Tuesday evening as we were flying out Sunday. The kits were in stock but were not sent out by EG until Thursday on a Royal Mail 48 hence they only arrived Saturday but I was very nervous because we had cut it too fine. EG were extremely attentive in following up the progress of the shipment and rang every day right up to confirming we had received the kits. So order your kits a bit earlier than we did! There is no option to pay for overnight delivery and you cannot do click and collect with this company. It was reassuring that this company has a landline with helpful staff. Shirley was really caring
A Birmingham
Jan 29,2022Excellent service. Test ordering was simple, delivery on time and instructions easy to follow. Result confirmation received within 15 mins.
Rich
Jan 29,2022Normally when you give feedback about a customer experience you are given platitudes Shirley listened helped with immediate problem, stayed on line until all resolved. Then actually followed up with actions to help future customers with an unclear process. Great service thanks
Brandan
Jan 28,2022I'm going abroad soon and needed to purchase a lateral flow test and Everything Genetic Ltd was recommended to me. I went online and registered for a flow test and it was in the back of my mind have I ordered the correct one. I have just received a call from Shirley at Everything just confirming that everything was correct and if I needed any further information just call them. Thanks for putting my mind at rest thanks Geoff.
Tatiana Nikolaeva
Jan 28,2022I simply cannot compliment Everything Genetic enough! I had ordered my LFT kit in advance, but when I arrived to the UK it turned out that the hotel I booked a room with had lost the kit and couldn't find it anywhere. I was extremely stressed about that, but Everything Genetic's Customer Care team members were extremely kind and understanding: they calmed me down, explained what I needed to do, and arranged a new kit to be sent my way the same day I ordered it, which was more than crucial in my case. As for the kit and reporting the results - everything was great there as well: the instructions were clear, the website was intuitive, and I got my official test report within literally three minutes after uploading my details. Overall - I've had an amazing experience and would definitely recommend Everything Genetic to anyone who is looking for a trustworthy and caring provider!
Richard Joyce
Jan 27,2022I put the order in on a Sunday but the pack only arrived midday on a Wednesday. This was the day I returned home to Germany. Honestly, the whole process is nonsense. My trip - I left Germany early Monday morning to the UK and then left back to Germany on Wednesday evening. So I took the test just before I left to go to the airport (Manchester). Completing the documentation is also a pfaff! Repeating the same information over and over when and how. Please check yourself. I only travel to the UK for business I won't do it for the pleasure it's too painful. Unfortunately, I am traveling again to the UK next Monday (31st Jan) I will use your product reluctantly. Please dispatch quicker!
Joanna Farr
Jan 27,2022Very helpful, amazing customer care. Thank you very much Joanna Farr
Ralph Findlay
Jan 27,2022Prompt delivery and easy to contact Customer Services.. also refunding tests no longer required, thank you
Diane Bartram
Jan 25,2022Staff helpful when I needed to change dates repeatedly.
Bethel Omeife
Jan 25,2022The service is swift. I love it.
iain
Jan 24,2022Not the cheapest but reasonable and seem to focus on getting results out quick
Chris
Jan 23,2022We have used this service on three occasions now, each time it has worked seamlessly. Staff have always been most helpful, on one occasion they called me back while I was in Spain at 8pm to resolve a problem. Marvellous!!!
Filipa Correia
Jan 23,2022Absolutely delightful company. I decided to go for everything genetic because my parents had had such a great experience. Now my fiancée and I are travelling and ordered from them. Everything came quite quickly (within 2/3 days of purchase) and I had calls from them everyday since it was delivered just making sure we received everything and the order was correct. Super kind customer care advisors as well. Great work, keep it up guys!
Sue Boulding
Jan 22,2022Had used Everything Genetic before and found them to be efficient. I just wish there was a quicker way of filling in the form without having to repeat details already recorded. Scrolling through the calendar to find my birthdate too ages, there must be a quicker way. Would still use them again, and best of all they're not part of the discredited Randox.
Desmond Deaney
Jan 21,2022Before ordering day 2 lateral flow tests for our planned return from Spain, my wife rang with a query and got through quickly by phone (a great help). The query was quickly answered and we placed the order online. Sometime later we were called to check if everything was OK, and I ran through some aspects of the procedures with the agent, and all seemed clear. He told me when the delivery should occur (2 days) and he would ring again the next day to check that all was still OK. Everthing happened as promised and so far we are very pleased with the service.
Bow user
Jan 20,2022For a Day 2 Antigen test I gave this company personal data including date of birth, passport number, NHS number, address, email etc, etc and then the web journey ended stating Error 2. I phoned their customer service telephone line and had an agent lie to me saying mine was an isolated incident. Read the reviews on TrustPilot - definitely not an isolated incident and this company should not be on the government's recommended COVID testing list. Complete waste of time and I have no knowledge of where all my personal information given to them is presently stored.
Cathy T
Jan 20,2022So helpful. Everything was really well organised. Tests were tracked, were sent early so we received them on time, then we had a courtesy call to check everything was ok and that we understood the process. Friendly, helpful team member who listened to my queries and acted on them. I was so impressed. Thank-you Everything Genetic. First class service - would highly recommend them.
George House, 6 Beam Heath Way,, CW5 6GD, Nantwich, GB
http://everythinggeneticltd.co.uk
Alys Lim
Feb 03,2022Everything went well as was the last time! This time though, I got calls to ensure that my test kit arrived on time! I greatly appreciate it. Thank you Everything Genetic!