Fabletics UK
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Reviews 818
Chelsea
May 23,2024I used Fabletics in the US and UK years ago, and their products were fabulous. All are still going strong up to 10 years later, and the best leggings I've come across. I was thinking about buying more, so I recently signed up for their VIP programme (after a break of about 6 years). And it's just NOT what it used to be. A few problems: - Their VIP system is, honestly, just a bit stupid. This didn't used to bother me in the past for some reason, but it's just unnecessary life admin where you have a 5-day window to skip the month. But if you're on holiday or just busy, you get charged £55 when you may not care about buying something anytime soon. - This VIP system becomes particularly infuriating when they have a sale on, and the product you want is on sale for £25 or 1 VIP credit (which you spent £55 to get!!!!). So you can shell out more cash to them or not get any sale benefits. It just doesn't make any sense. If you want to have a subscription-based service, do only that where all your products can only be paid for in VIP credits. - The most infuriating thing that I've come across in the past few months is that they NEVER have ANYTHING that I want in stock in my size. Never. I have several patterned and very cute leggings that I bought from them years ago, but if they do have any cute patterns, they are ALWAYS out of stock. - Along with the previous point, their site can be TERRIBLE. Even if you filter based on your size, they still show you products where they don't actually have the size in stock. I have spent HOURS scrolling through their products only to realise that EVERY SINGLE product that I want (which they are showing me on the search page) is not actually available despite me setting filter settings as narrow as I can. - Lastly, the few items that I have ordered (that I have settled for because they didn't have what I ACTUALLY wanted, but I have VIP credits to spend) don't seem to be as high of quality as their old stuff. None of my old leggings from them show any cellulite, but I've ordered (and returned) a couple pairs recently that do - one was even their highest compression. I also used to like the look of many of their tops, but don't care for any now. Overall, I've found the recent experience awful and not good value for money. The added life admin that they try to thrust on you is shameful... If they actually cared about you getting what you wanted out of it, you would be able to sign in on the 31st of the month to skip the upcoming payment... But they only give you the very narrow window of 1st - 5th. They just want your money desite not having anything that you would actually want in stock. This is the perfect example of one of the subscriptions that hope you'll just forget about so that they get your money without you realising it.
Jay Neziraj
May 23,2024I've been with Fabletics for the past 8 years. Their stuff is of amazing quality. I would not change it to another sportswear brand. I recently had one of my leggings sutures fall off. I emailed them for support and they have sent me another pair.
Annoyed
May 23,2024No deals work on member’s credit
Isaac
May 23,2024Top quality
Riri
May 23,2024Lovely texture on fabric, sits nice on my body, greet sizing
Charlotte
May 21,2024I mad my purchase when they had their May sale on so I got 2 pairs for £19 plus postage. They really are the best leggings ine ever worn, I love the high-waisted they help with my back pain.
mo hashi
May 21,2024Just wanted to order some lagging for my wife luckily I came here at trustpilot to check the reviews first and saw so many ppl been complaining about the VIP membership, it stopped me from buying or going in to this headache.
asta pocenkiene
May 21,2024Easy to order, smooth transaction and fast delivery!
Oyku
May 20,2024They make cancelling your account very hard which is a predatory move and should be looked into by the authorities. You have to either call or online chat (a new thing they've brought after many years of only allowing calls) to cancel, there is no way to cancel with just a button which is the standard for online experiences today. Once you are with an agent they ask you at least three times, offering different promotions each time to get you to stay. When I told the agent the reason for my cancellation (which is that I keep forgetting to skip, costing me a £54 subscription fee each month) I was told since I skipped before I'm clearly aware of their policy and they make it so easy by sending me a reminder.. well how about you don't design something where I have to manually skip for not purchasing clothes? I don't have a mandatory subscription to H&M just so I can buy their clothes once in a blue moon do I? This is what they said: "It is very sad to hear that you want to cancel your VIP membership; however, you are not required to make a purchase or be charged monthly since we have the skipping option available on the 1st 5 days of the month which I can see here that you have been doing for a while now. I can see that you are aware of the skipping on the 1st 5 days of the month. We do send an email reminder on the 4th day of the month. We also suggest that you set an alarm on your phone on top of the email reminder, so that you will be reminded to skip each month." After telling them 3 times in one conversation that I wanted to cancel, and these sales tactics I was finally allowed to cancel. Honestly just go to Primark or save up money if you want cheap gym clothes, this kind of stress is not worth it for the quality of stuff you get from them. I'd seriously consider reporting them, but I don't want to give any more time to this company more than they have already stolen from my life.
Miss claire sarsfield
May 20,2024Had a few issues trying to change my payment details online, this lead to my order being cancelled multiple times. Overall happy with how the site runs and the filters available to refine my search.
Deanne Montgomery
May 20,2024Just ordered my first order got a great discount offer for new members so all good can’t wait to try them
Sam Morris
May 20,20241.Love the quality of the clothes. 2.Dont love the App it's very clunky & never recognises my password. When I reset it doesn't send the email (not in junk either) I have to phone up & eventually it comes through. When you go to log in again the same issue happens. 3.No option on the app or browser to filter on the items in stock. You browse for ages only to be disappointed at the end. 4. If I want to buy a top & it's less than the £54 membership fee why would I use a VIP credit? 5. There should be an option to purchase two items which collectively amount to more than the £54 credit so this can be deducted and you pay the shortfall just like any other voucher option within other companies. 6. Skipping the months membership fee is always a chore, you have to search the site to find it and you have only a 5 window to do this. Due to being a member for some time now and seeing no improvements even after reporting the frustrations I will be cancelling my membership once I use my credit up. If there is ever anything in stock to order!
Matt
May 19,2024Clearly a company that does not care in the slightest. Got to the checkout and went to press “purchase” when I thought I’d just check Trustpilot… saw a bunch of people warning of the ViP membership scam they’re running. Yup I was almost caught by it but cancelled the checkout. C’mon Fabletics you may think you’re running an honest business but when this many people are calling you out then you have two options, fix the issue orrr ignore everybody and continue the shady practice. You choose to continue by signing people up and giving them a 5 day window to try to cancel before hitting them for £54. Hence the scam. Shame really.
Jess Sherborne
May 19,2024Love fabletics leggings, they last years and the VIP prices are great!
Glyn Roberts
May 18,2024Easy to use , great products but limited chouse
Marty
May 17,2024I saw an add for what seemed like a good offer, so having never used the site before I decided to go and take a look, but the fact i would have had to enter some personal details just to have a browse was a joke I thought, so I decided a site that didn’t allow potential customers to browse without creating an account didn’t need new customers so I left and I won’t be back.
Gems
May 16,2024These are honestly my favourite sports wear. The leggings are flattering, stay up through any exercise and extremely good quality
Joanna
May 16,2024great service! had issue and it was resolved immediately. Wish all customer care would be that helpful and efficient.
nicolletta
May 15,2024Great clothing Fast delivery Funky colours
Angelina Antonova Hristova
May 24,2024Veryy good i love