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Fabletics UK

2.5 (818 Reviews)

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Reviews 818

2.5

Out of 5.0

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Jacqueline
Jan 19,2025

This company needs to be more transparent on it's advertising and purchase process, it adds you as VIP to get a discount on it's very inflated prices and then signs you up to a monthly subscription of £54.99, doesn't mention it on your order confirmation as required by UK Law, doesn't send you the 14 day cooling off period information, also required by UK Law, just takes your money and then refuses to refund for all manner of reasons, breaking their own terms and conditions!!!!!!!!! How are they allowed to get away with it? Trading Services are investigating. There should be an option for zero stars because they are not worthy of one. I've also just been reading the reviews on here, (which I wish I had done before purchasing) all the positive reviews seem to be invited? Would be interesting to see just how much of their profit comes from subscription fees as they make it so difficult for you to get yours back. Oh and I still haven't been refunded for my returned items either. A total waste of £89.99.

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A Traveller
Jan 19,2025

These outfits honestly make me want to get out and exercise! They fit and feel great. It's easy to see the detail of each piece so help choose the best for me every time. The only concern is whether my choice will be sold out already!

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Wacka
Jan 19,2025

Still some good deals onsite *****

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Farzana Jordan
Jan 18,2025

Overall good but unable to add a new payment method in app. Had to login through a browser via tablet to be able to amend details.

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Brian Warnock
Jan 17,2025

Love the gear, Well thought out styles and comfort very durable

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lukaB
Jan 16,2025

They can send you 200 emails per month for promotion but will never send you reminders to skip or keep the month as VIP, and what is upsetting is the VIP credit is not usable for promotion which they run all the time, just found out today the set available for 70% off but if you have VIP credit you pay £59, feels like you are the fool to be VIP member, there are zero benefit being member, what is the point? paying all their outfit at full premium price, never got discount or good deal, Quite upset about this, I tried to skip month most of the time but there are days you just so busy especially new year celebration and never a reminder like what good company should do, I have many subscription service, and all of them gave courtesy reminder before charging date, and no we don't need a set of legging every month!! especially I just bought plenty on decembers, quite upset about it

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Abi Mak
Jan 16,2025

Amazing stuff, easy to find what i liked 🤩

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LJ Wilson
Jan 16,2025

Took my money and keep ignoring me. I correctly skipped the month and was still charged. I emailed to confirm this and they said to call or chat with them to secure my refund. I did this and I still do not have the refund! I then reached out again and they say they have no record of my call and to obtain the refund via chat. I am now on chat and they have said they cannot help me. Absolute SCAM of a company!

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Lisa Hansford
Jan 15,2025

Please do not trust this company! I ordered a product but it was not suitable. I returned the product using their returns procedure. I was issued a receipt by the courier on collection of the parcel. The money was not refunded to my account. I was told that I would not be given a refund even though I have the receipt from the courier because the couriers receipt number format was incorrect. Trusting this company cost me £80.00. Needless to say I won't be ordering from them again and will be closing the account. In response to your reply. I have already spoken to someone at Fabletics via web chat and they were very unhelpful and could / would not help.

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Hang Yin
Jan 15,2025

How can I refund repeated deductions?

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Ashleigh Connor
Jan 15,2025

clothes are such good quality, comfortable and fit really well

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Cheryl Steele
Jan 14,2025

This is a complete con and I will never shop with this company again

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Jacki Demeza
Jan 13,2025

Website was a easy task, made my first order and let's see how it goes

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Gloria
Jan 13,2025

Nice website easy to use

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Mrs Victoria Johnson
Jan 12,2025

I am not receiving the emails. I have checked all mailboxes including spam. Can you check to see if I should be receiving email reminders

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Melanie
Jan 12,2025

Easy ordering

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Kelly Phillips
Jan 12,2025

I forgot to skip the month in Jan. The money I had left in my bank was to buy some food before payday but Fabletics took it because I forgot to skip the month. I emailed them but no reply. It is one big con. Don't buy from them like I did then get scammed out of £55 each month. I will be cancelling my card.

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Erick
Jan 12,2025

I wouldn't recommend anyone to get the membership I bought one hoodie per 55 pounds and the products are not even that good this feels scam to me! If you have a subscription cancel it immediately

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Mam
Jan 12,2025

Great deals when complairing to fabletics product sold Looked at other sites to avoid delivery charge, so to avoid overspending

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S Forse
Jan 12,2025

I'm waiting in a que to speak to customer services. You just took £49 out of my account without permission. Saying I signed up for a monthly deposit. No I did not. I bought a few items. Now spoken to someone and they are saying I signed up to there VIP service. And it explained the cost in term and conditions. I told them I want my money back and to remove me. They said about refund and skipping the month. I made it clear. No skipping. I want to cancel and have my money back. I will never order from them again!!! Refund going through and cancelled using this number 020 3695 3831 Typed this during phone call.

020 36953 831 [email protected]

210 Euston Road, NW1 2DA, London, GB

https://www.fabletics.co.uk

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