Fabletics UK
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Reviews 818
Review w
Jan 29,2025Once again the code does not work I was sent a £25 off anything voucher placed an order voucher did not apply. Called in regards to this the person on the phone could not care less went on chat before the voucher did not apply they could also not care less. I placed the order for the quality. Then I was sent a 50% off full order voucher this did not apply emailed and got told the voucher would be applied. Wrote a TP review and was assured the discount would be added, three emails later remain in the same place items in my basket and no discount some have also sold out. The consitant pattern of providing codes that do not work seem to be inticing but then fraudulent as they do not work and the company are aware of this. Two days later same position won’t be ordering again even for the quality items some items are out of stock from waiting for a resolution no further forward. So disappointing.
Lauren Hendry
Jan 27,2025I would definitely refer the product to a friend! Great fit, great quality! Please review your Membership pricing, it is unreasonable and you will get much more customers if you change this policy.
Duncan
Jan 27,2025Useless checkout system switches everything to full price if you dare to leave the checkout process and browse for more items when opening a new VIP account. Definitely will be cancelling that membership
mr Aderibigbe
Jan 27,2025All Good Experience - (AGE). Stress free, easy navigation, and clear display. Quality items at affordable prices. Thank you VIA VIP MEMBERSHIP.
Lesley Kennedy
Jan 27,2025Really like the products and quality of the products. Would have scored 5* however the website is rather clunky.
Joanne Williamson
Jan 26,2025Brilliant quality excellent delivery and good communication
Karen Kerr
Jan 26,2025Absolutely fuming & first time I’ve bought from the internet without checking trust pilot first!! Their endorsed Facebook advert by friends of mine (be careful of that, think you only need to click on the sellers website & Facebook will state you like them) in the January sales 2 x gym leggings for £24, bought them & 2 tops for £41.60 told my fitness daughter-in-law about them, who advised that she didn’t like their membership programme. Told her I hadn’t joined any membership program but advised I checked. Sure enough I had been underhandedly subscribed into their membership with no mention in their website or at the time of purchase (clearly small print & probably pre-ticked T&Cs you don’t see) & 5 days after my £41.60 payment had gone out, they had taken £54.99 membership fee out of my credit card!! This continues every month unless you cancel it!! How can they justify that amount every month!! Nobody buys that amount of gym wear to justify that membership fee to get barely enough discount to make it viable - Total scam - emailed their support team for a refund & still waiting to hear!! Their only saving grace is that the leggings are great quality & certainly worth more than £12 each & I’ve probably ended up buying them for £40 each with their membership fee - but they need to be far more translucent in what the deal is & not so underhand & sneaky!!
Joanna Chin
Jan 25,2025I would like to highlight to everyone who joins be aware of the very short expiration date of your credits. Even if you set reminders to cancel your monthly credit if you lead a busy life it will normally get you at one point or another so set a double or triple reminder😅 the items are usually less than half price or way less at some stage in a sale so i don't think these credits are actually worth it as they are worth a fixed amount/outfit imo.
Caitlin Barney
Jan 24,2025The clothes are lovely but this whole membership thing is losing its customers. I just had to ring and delete my whole account to just not get charged £49 a month if I don’t let them know I don’t want to pay it within 5 days it Not allow you to do it anytime before 5 days just to try catch you out in forgetting proper scammy behaviour
Ritchie Lam
Jan 24,2025My partner and i placed an order on the same day using different accounts and both of the accounts were locked and order was cancelled due to having 2 accounts at the same address. I contacting the support team and the account should have been activated after 2 days however, i'm still waiting for it to be reactivated. Quite disappointed as i'm sure i will miss out on the deals and suspect I will be left paying the monthly VIP fee. I also found the support agent rather argumentative and rude after the follow up on account reactivation.
Warren
Jan 24,2025Kept saying no billing address. (There was) then wanted to direct me to a PayPal account ( which I don’t use) then asked me to confirm bank card( I was buying with 1 credit). Will be cancelling.
L. Young
Jan 23,2025The clothing is very good quality, it washes well, keeps it's shape, and most importantly, is really comfortable to wear. Ordering is easy. I just wish they had more leggings/trousers/jumpsuits for short people!!
Ceri Hughes
Jan 23,2025The items are so good and such good quality, they are the best quality leggings next to Sweaty Betty in my opinion. So brilliant x
Amanda Adjei
Jan 23,2025Easy and beautiful gym way
kate blackburn
Jan 21,2025WOW, I don't know why I've never bought stuff from Fabletics before.....AMAZING - I just saved £744 - yes you are reading that correctly. I've been told by my friends that their products are amazing quality too. I can't wait for my order to arrive because I found high impact running sports bras on their site and I didn't have to remortgage my house to buy one haha so I'm waiting for that to come to use in all my exercise classes as my old one is knackered and trying to find a good one in my chest size that dosent cost a fortune is so difficult. I didn't even pay for the delivery either (£5), plus I got an extra 30% off my order at the end, on top of all my other savings. Fantastic value. I am a VIP member and it's so worth it with the amount of points you get back and the phenomenal savings and promo prices you get. Can't recommend Fabletics enough. I will be buying my Son, and Daughters birthday presents from these guys very shortly. I think the only thing i would say that I'm slightly concerned about is, they use Evri as their couriers and I've had the odd negative experience with them. Wish they used Royal Mail but fingers crossed Evri do well. Keep the faith 👍
Anna
Jan 20,2025Before thinking that I’m just complaining for the sake of it, please just have a quick scroll down my profile - You’ll see that nearly all of my reviews are 4/5 stars, so it really takes a lot for me to leave a bad review - hopefully this attempt won’t fall on deaf ears again. I ordered from this company a few months ago. The clothes were fine, but all of a sudden I’d been charged £54.99 for a month. It turns out that when you buy, they sign you up for a membership where you’re charged this amount every month. They do not make this clear. At first I was made to think I’d been stupid and not read the details properly, but if you just scroll through these reviews, the majority of them are bad reviews complaining of the exact same problem. If it was a case of me misreading the details I’d say fair enough, but for hundreds, if not thousands, of bad reviews talking about the exact same problem says this is an issue with the company, and they are clearly misleading customers with the intention of pocketing extra money. I’m almost certain that in a few days I’ll receive a response to this review with the same generic copy-and-paste response, advising me that I was aware of what I signed up to, I could skip the month, and to please reach out to an email or social media account to discuss this further, and this will be an absolute insult since it seems they’re well aware that the majority of Fabletics customers did not know what they were signing up for. After I’d been charged, I went onto my account to try and cancel, but simply couldn’t find any way or place to do this. I managed to skip the month twice in a row after this, to avoid being charged, while I figured out how to cancel the membership and get a refund. It seems as though it’s made purposely difficult so they can hang on to your money unless you contact customer service which is an unbearably slow process. I contacted the company via ‘live chat’ on WhatsApp, and got a response the next day (despite reaching out during their opening times the day before). The person I spoke to finally managed to cancel my membership, but the advisors are clearly trained to do anything to get you to stay a member, which makes an already frustrating situation even more of a slap in the face. I’m looking over the conversation now, and I had to say ‘no thank you’ three times to different offers to stay before the membership got cancelled. I was told I could not be refunded, but not to worry, because the credits I was charged for that I never wanted will stay on my account for 12 months and I can still use the website that took my £55! I was frustrated by this and felt really validated by reviews telling me they had the exact same issue. Some advised that after persisting enough, they recieved a refund from Fabletics. Feeling cheated that I never got mine, I contacted customer service this morning asking for my money back, explaining that I had no idea I would be charged. I was met with a very rude and patronising response advising that because I’d skipped two months, “I did understand how this works”. I don’t understand how this is fair or relevant when I did this AFTER I’d been surprised by a charge. If I’d understood how it works, I would’ve cancelled this membership to avoid being charged £55 I can’t afford! I replied back saying that this seemed like an unfair accusation, and others have been refunded for the same problem, and have been ignored by the chat ever since I brought this up. I can understand if I’d been rude or abusive, but my messages were perfectly normal. Shame on you Fabletics for refusing to refund a low-income student. I’m asking you for the third time to finally make this right.
Jody H
Jan 20,2025So I was another person tricked into the VIP membership, thinking that I was getting 2 pairs of gym leggings for £24.99. Little did I know that the VIP membership means that they will take £54.99 from my bank each month. So when I realised they had taken this money from my account, I emailed them to let them know that I had not known that they would be taking this money from my account and asked for a refund. They of course refused. They rely on advertising these legging for cheap and saying that you will be a VIP in bold. What they don't do in bold is tell you that VIP means they will take £54.99 out of your account each month. I feel completely scammed. I found Fabletics on Facebook and will never do Facebook shopping again. I shall stick to known and reputable companies.
Sinead
Jan 19,2025good cutomer care
Joan Hunter
Jan 19,2025Great deal!!!!!!!!
Jordan Brogan
Jan 30,2025Wasn’t aware I had signed up to a VIP membership and was billed £54.99 without any prior warning. Tried to have this refunded and this was just refused. A very poor shopping experience and now have to pay £54.99 on 1 single item.