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Reviews 758
ATMEN LLC
Apr 25,2024I had to get my meals earlier than planned and Olga helped me getting things done as soon as possible. She was very kind and helpfull.
Tiffany
Apr 24,2024Olga did a wonderful job
Andrew Herrera
Apr 24,2024Awesome customer service!!
Gregory
Apr 24,2024its been a few months and I'm having some issues with consistency, company made several mistakes. I asked for the company to correct their mistake, had to fight them for a long time, Katherine decided to cancel any of my orders for two weeks and give me my discount 3 weeks away. This was absolutely unprofessional and it deserves attention. LUZ was amazing today. Your company now has to provide free meals to me because of Katherine's decisions. LUZ thank you for all your help today. True showcase of a model employee she deserves a raise for LISTENING, CARING, and HELPING.
Rachel Joson
Apr 24,2024Tried to make a change to my subscription but ended up delaying my next order too far out. I tried calling but it was already after customer service hours, so I thought I was going to have to wait until the next morning for help. Fortunately Ariel sent me a message and was able to assist so quickly and easily. Thank you!
Parker
Apr 24,2024Miurel is a G
Kenny Jackson
Apr 24,2024Super helpful and patient, actually offered me a free order of meals to make sure I didn't run out. Got it sorted and everything is back to normal. Thank you Ariel.
Leon
Apr 24,2024I used the automated chat to look for my first order delivery date but couldn’t find what I was looking for. A representative named Ariel reached out shortly after and helped answer my questions all in the same day.
Danny Woods
Apr 24,2024Started out pretty well with this subscription, the food was good and the portions were decent. I have actually been using them for some time now, but I'm looking into other options because FlexPro is deceiving to their customers and support won't/can't address the problem. The whole reason I got this subscription was to conveniently start to add calories to my diet and gain healthy weight and muscle. It's made pretty difficult when some of these meals clearly went down in calorie count and some meals are ~300 calories to begin with. The portions were absolutely and undeniably made smaller about a month and a half ago. I know this because I had 2 of the same meal from different weeks and even the label indicated there was less food. 580 calories vs. 490 with the new batch. I checked because I could feel the containers were lighter and not even half filled. When I brought this up with support, I simply asked if they had sent out customer communication that they would be charging us the same amount for less food. They indicated the smaller portions were a mistake and they would waive all charges on the next order, despite me telling them even the labels had changed. Fine, but the problem was made worse when the lighter meals continued to arrive. I'm sure their support is reading from some SOP with flow charts and approved responses, so I'm sure I was given a canned response to my problem. No notification to paying customers, just give them less and hope they don't notice I guess. This does not help me adhere to my fitness goals at all, which is the premise of their marketing campaigns. Good news is there's lots of meal delivery options out there. TL;DR - The food is pretty good, the portions are small and they lie to you about it. Subscription price is too high with this being the case.
Santino C
Apr 24,2024Marcela was great. Heard my concerns and offered valid and workable solutions. Answers were nice; also clear and concise. No idle words- everything seemed thought out and well meaning
Alex
Apr 24,2024Love this company! FlexPro's customer service is stellar! Their rep, Benjamin, was a great help to me today. God bless FlexPro!
Stacy
Apr 24,2024Miurel was top notch in response time and handling my request. Thanks for great service!
Debbie Nichols
Apr 23,2024Customer Service at FlexPro is the best, by far! Every agent I have been in contact with has been great. Today, Lourdes was just wonderful. She handled my request with ease and grace and helped me in every way she could! My only issue with FlexPro is when a meal is no longer offered or is out of stock, you cannot pull up the complete nutritional information, and it it no longer printed on the label. On the label is only a few pieces of the total nutrition information. Personally, I prefer to see the complete label. Is this something that FlexPro can change or make available more readily?
Janice Branson
Apr 23,2024Marcella was able to answer all my questtions about logging in and about skipping an order along with future dates for ordering and shipping. Thank you.
Chris
Apr 23,2024Had to delay my meals for two weeks due to travel and it was a quick and easy process. Lourdes was a joy and easily updated my account to reflect the new delivery date.
Stephen Lasek
Apr 23,2024Lourdes, was quick to respond and answered my questions right away.
JuliAnna Thompson
Apr 23,2024Raquel was so helpful and had such a positive attitude while handling my request. She speaks very highly of this company and seems to takes pride her job.
Dio brando.n
Apr 23,2024fast response to my concern
James Cutlip-Savage
Apr 23,2024A few weeks ago I tried to cancel my subscription, but the representative convinced me to only put an extended pause on it, and I'm so glad I did. After researching several other companies, FlexPro is by far the cheapest with plans and options that meet all my needs. Today's experience reinstating my plan sooner than the original pause date was quick and painless--Marcela was AMAZING!
Anthony F.
Apr 25,2024The ordering and delivery process is very easy and prompt. Ava always checks up on whether my delivery came safe and sound.