To leave a review you need to be logged in
Buy mens and womens clothing online at frenchconnection.com. Fashion retail chain for men and women
Reviews 340
TheTruth
Jun 26,2019Love the clothes! Always high quality and well made! Thank you for a great service x
Juliette Buet
Jun 04,2019Ordered a pink suit for a wedding on their website. Order arrived promptly, was true to size and good quality. Yes it's a bit pricey (around £180 for trousers + jacket) but I've honestly seen Zara charge more for suits not nearly as stylish or as high quality as this. Absolutely no regrets!
Concerned Citizen
May 30,2019Paid $26 for overnight delivery on a piece of clothing for a special occasion. Need it in 2 days, but still do not have it 7 days later. From UPS tracking, which shows the item traveling in circles between NY and CT, they did not actually pay for overnight delivery. When I was notified by UPS when the original label was created, it was categorized as a Return, not a Shipment, which had me wondering what was going to happen and what kind of training/education the staff have when such a basic mistake is made and not caught before the customer sees it. Less than 24 hours after buying item, I received a phishing email with digits from my credit card number, indicating my information had been revealed or sold off to scammers. Wish I had looked at the reviews here before ordering, but I’m tired of being misled and ripped off by every online merchant that is not one of the big names. French Connection is yet another merchant that is ill equipped and unmotivated to provide quality service.
Marie Coleman
May 18,2019Staff in the white city store were very helpful and helped me find the right size dress. I asked to purchase the 12 rather than the 10, giving both back to the shop assistant as she had kindly offered to steam the item for me before buying. I have just opened the wrapped item before the occasion I bought it for which is 2 days from now and they have actually given me the size 10, which I cannot wear. It’s now 1 day outside the exchange period so I have lost £95 on something I can’t wear because of their mistake. I would feel better about this if customer service would intervene but so far heard nothing.
Rae
May 10,2019I purchased an item over 3 weeks ago. I kept asking if the item would go on sale as there were several holidays coming up. Staff's words were "Absolutely not, even if everything else in the store goes on sale, this item will not". I was also told that there were only limited quantities of this item so it was likely to be sold out soon. I purchased it and about 3 weeks later, the item is on sale. 25% off. I rang the store to see if they can explain their lack of integrity. No, their excuse is that they didn't know it would go on sale. If they didn't know, why categorically insist that it wouldn't? Also, since it is now over the 2 weeks return period, I can't even return the item. And worse still, I haven't worn the item, tags still on and I found a stitch coming out of the jacket. So poor quality, and a company that profits off dishonesty. Stay away.
Daniel Cahill
May 09,2019French Connection has gone rapidly downhill. Their present products are not worth the price. As for their service, it is even worse. Kmart and Target offer this kind of quality at realistic prices and offer a much better after sales service.
sarah Deniger
May 08,2019great for the family
Aashish Siingh
Apr 19,2019I use french connection clothing like i bought tshirts shirt and jeans, so i find it is very nice stuff. In everything acctually i use jeans in size 32 if strechable if no so i use 34. But when i try fcuk jeans so i got 30 waist is truly proper fit overall and very comfortable i use polo tshirt. The stuff awesome because of if u wear xl size tee so in fcuk u can wear L size that is a fabric quality not quantity so i will give 5* rating, and one thing is make the clothes trend wise and beat everything everywhere thanks
Abbey
Apr 17,2019I am a big lover of French Connection, their clothes are gorgeous and their stores always look very trendy! Their sales are very good, and their homeware is dreamy. I've gone in many of their stores, and the only one I have ever had any criticism for is the Brighton one. The Male Brighton Store Manager was quite rude when we asked him a question about the price of one of their coats, and looked down his nose at us as if we were too young to be deemed worthy to shop there. However, that is only one person with bad customer service skills, it wouldn't put me off shopping there in the future.
Isy
Apr 17,2019I bought Check Coat With Hood Light on 26th of March and after wearing 3-4 times everywhere there were piling and bobbling. I contacted the customer service who advised me to return it to their warehouse and suggested me to ask for an exchange or refund. Indeed I asked for a refund despite loving this coat, unfortunately you can wear it as it looks worn out for years. After 2 days the customer services comes back to me saying “that due to the nature of the materials used some bobbling / piling is to be expected and is not considered a manufacturing fault”. I was very disappointed as the full price is £ 199, the brand is French Connection which in my opinion and due to this last episode the prices are too high for the quality offered, the customer service is unhelpful and also they do not make customers aware of any issue. So, now they will return this coat to me as they do not take the responsibility of refunding it and I waisted time and money on their website. At this point I am really thinking to buy cheap clothes rather than medium price range. At least you know what are you expecting and you cannot complaint about. My order nr. is W2401413. The reason of returning the product is not that I do not understand the material nature but you do not advise the customer in advance for this material feature. Said this, in my opinion a good company and efficient customer service should refund the product as the quality is very poor and the customers have not been made aware of it. Thank you for taking care of my order. I really appreciated your help and effort in refunding the full amount.
Jayjay
Mar 21,2019I ordered a couple of rugs and returned one to them via my work using next day tracked delivery. The next day i checked via Royal Mail and it had been signed for. After a week i called about my refund as i had heard nothing from them. I was told to provide proof of postage as they did not have it! I screenshot the royal mail page and sent it to them. I was told that i had to provide the paper copy from the PO. I explained that it had been sent via work and that i could offer them a copy of our "book" with the postmans signature on it which is what we use all the time. After more emails i was eventually told that as a "Goodwill" gesture they would refund and that next time i would have to have the paper copy for proof!. No apology for the fact that someone in their warehouse had stolen it or not processed it properly and that I had to spend time chasing. It was like they were doing me a favour! I did sugges to FCUK that they update their "Return" info as nowhere on that website does it state that it has to be the paper copy. In todays busy world many people use the company postal system as often the PO is closed after office hours. Rubbish customer service, would not use again on that basis
Keith Murray
Jan 14,2019I bought a jumper that shrunk in the wash the first time I washed it to a quarter of the size. On taking it back I met the most arrogant sanctimonious narcissistic manager who tried blame shifting and provoking me to get irate so she could use the reaction she was causing as the reason not to help me. Baiting and bashing. I will never shop there again.
Sara
Jan 11,2019with French connection, you pay twice VAT. I paid twice VAT both UK VAT and NORWEGIAN VAT. It did not make any sense. When I talked to the customer service of the carrier, they said there is nothing they can do as French connection has added VAT on my invoice. when confronted with the situation the customer service said it was a mistake but afterwards claimed that this is how it works. I never pay twice VAT but only FRENCH CONNECTION. Not to mention the arrogance on emails...NEVER again!
Cindy C
Jan 09,2019French connection had the worst customer service ever. They had an attitude for no reasons and hung up on me before I finished my questions or sentences. One representative told me initially that she cannot help me to exchange the size or cancel my order. After I insisted to talk to her manager, she changed her story that she can cancel the order for me. I wanted to ask her name and thank her after that, she just hung up on me. Almost all customer service from other company that I spoke to in the past would at least ask "If there is anything else I can assist you today?" before they hung up. It's customer service 101. Instead of hanging up on people! I called back and asked another customer service to confirm my order was canceled and I also had to request to have an email confirmation from her. Otherwise, they are going to do nothing! I asked if I can get the name of the person who I spoke to earlier, this representative got completely silent on me! I said "excuse me", she said "Yes, I am working on sending you the email." Then silent again...while I told her story about the customer service experience. She said she sent it and I should receive the email and then hung up again without asking if there is anything else that she can assist me. They are not nice at all!! Not just one person did that to me, two of them! One person I spoke to before them was relatively nice but she didn't do much about my order. It's a shame that such a company hire people like that. If you call their customer service, don't feel surprised that they are bad.
christy
Dec 20,2018I made my very first order at French Connection during Black Friday, but my parcel is now lost and I have been calling customer service to ask for help for a few times already but they always reply there is nothing they can do. It was a very expensive purchase, I am very disappointed. I will never shop with French Connection online ever again. Update: My order number is W2336932.
CLP
Nov 24,2018I purchased a jumpsuit in a local store on sale, but when I went online a couple of hours later it was listed at a lower price. I called customer service to clarify and when I gave her the style code, she called the store who advised it to be a different product with the same name and identical styling - but that the price should have been the same price as online! After much debate and a few more calls, they refunded me the difference. However, then a supervisor called me a couple of days later to advise that they should never have refunded me and I should have taken it up with the store directly. Very abrupt. I explained again that product looked the same and had same name but she was adamant, and quite rude. She then called me back on 2 further occasions over next few days to try to prove her point! Not sure what the actual point was as they'd refunded me already. Very strange (& annoying) experience and has completely put me off shopping with them again. Updated reply to French connections comment below: I am not prepared to put my personal contact number on an open forum. However, feel free to provide a name and contact number on behalf of French Connection and i will gladly give you a call to discuss further. Thank you.
Amanda C
Nov 22,2018A 1 star is being generous. I ordered a coat through steals and deals, did not ship within two weeks as indicated at the time of purchase. Arrived late and arrived in the wrong size. After multiple attempts of trying to get in touch with someone I finally made contact and now a month and a half after ordering and paying for the coat, I STILL do not have the coat I paid for or an eta. Worst customer service I’ve ever dealt with. I’ve asked for a refund multiple times and have had zero success. I will never be purchasing from French connection or through steals and deals ever again.
Selina Botham
Nov 22,2018Beware the November 'refer a friend offer'. **** It doesn't include homewares. It seems that French connection want to mislead customers otherwise surely they would say ***except homewares on the offer itself. It mentions this important exclusion only at the end of the small print. What a waste of time registering and then trying to add a code which it kept saying was not valid.
Daniel Lacroix
Nov 11,2018Kind of disappointed with the online service I got. Received a totally different item than what I ordered and the support was not entirely helpful as well. The image of this company, to me at least, went from good to bad in a matter of seconds. Will not be shopping with them anymore.
Gia Fabiani
Jun 29,2019I find this store is very good for cut on trousers, you can tell the quality is better, you really do get what you pay for! but I usually buy things in the sale, if I can find my size, tops sometimes come up big but it does have a very good description on clothing which is important when purchasing online, where it mentions oversized or generous fit, so I usually buy small. If you return goods the refund is the fastest I have received for online clothing. One thing lacking is the tracking service you do not get any as it is Royal Mail, but if you contact F/C they will give you the tracking number over the phone.