To leave a review you need to be logged in
Buy mens and womens clothing online at frenchconnection.com. Fashion retail chain for men and women
Reviews 340
Nancy O
Aug 03,2022Wonderful customer service when I forgot to use a discount code on my order. In a very pleasant email Kurtis kindly organised a refund of the discount for me and I was so grateful. The shorts I ordered are lovely, arrived quickly and I was delighted with everything about the order.
filiz acisu
Aug 01,2022aldıgım urun gelmedı
Felicity Lawson
Jul 28,2022Had a bit of trouble with the returns portal and rang customer services where a lovely lady couldn’t have been more helpful. Thank you so much.
NS
Jul 27,2022Excellent customer service given by Mateo at the FC contact centre today. Very professional and understanding. Thank you.
Heather Ann Crosbie
Jul 19,2022Great experience in Newcastle store today. Staff absolutely went out of their way to help and it was so hot as air con not working. Daisy and Grace were lovely and the manager returned from her break with ice lollies for staff due to heat and gave me and my friend one too. Fab staff and fab lolly ….. result….. 5 stars ⭐️⭐️⭐️⭐️⭐️
michelle gray
Jul 19,2022I purchased some French Connection sunglasses from boots a few years ago one of the arms broke obviously boots do not carry spare parts as they are not the manufacturer and I’ve had them approx 3 years anyway - I reached out to French connection the manufacturer of the glasses and they quoted 2015 laws stating if that they can’t hall as the manufacturer……. I only wanted to purchase a new arm for my sunglasses I have never dealt with such an unhelpful - company - who obviously believe in a throw away market not a use and re-use ethos. Save the plant FRench connection - shame on you
Orlando Sinckler
Jul 15,2022Excellent experience. The agent “Beth” was extremely pleasant and helpful.
Denise Michael
Jul 06,2022Very good and excellent customer service Sort out the problem straight away
Pang hin tsang
Jul 04,2022Good ! I want confirm my order
Immy
Jun 29,2022I love the clothes in general but I have been trying to return a dress. Whenever I put the order number into the returns portal it doesn't recognise it. I have been sending emails asking for help from customer services and have heard nothing back. It is getting to the point that I will not be able to return within the 30 day period. If anyone sees this I will provide you with my email address to sort this out.
Lovely dedee
Jun 29,2022I had bought French commercial smart watch but it was not working which is having 1 year warranty but it was not replaced and no service is provided
Sc
Jun 28,2022Good customer service after writing a review on here. Pleased now my issue has been resolved and recently made another order which arrived today. Lovely comfortable dresses and tops!
Edina Alexandra Faber
May 18,2022Don’t ship homeware overseas EVEN THOUGH they have a whole EU store where you can buy homeware. Buy? Yes. Have it shipped? No! On top of that the customer service is far from agreeable, the assistants are superficial and really not paying attention to what is being said to them. Otherwise - good products.
Sarah Cockrr
May 12,2022I bought a large rug and 2 cushions. I love them. They have added colour and character to my lounge. I bought gripper for under the rug. Does the job and shows the rug off to its full potential. I would love to add a light teal cushion to finish the style. Happy customer!
Lesley Malton
May 01,2022Please can I ask for advice. I purchased a ribbed woollen type knit dress from french connection online. After two wears,the dress looks shabby because the wool has ‘pilled’ on one side of the dress. Can I exchange, or return it, because of what I consider to be quality issues.
Laura Morgan
Apr 19,2022Staggered that such a large company does not offer free returns on homeware. No other homeware company I know has this policy, which means customers are expected to purchase based on photos online alone unless they live near a store, which I don’t! You can’t even return to a store which again is staggering, for me making a long trip to a store would likely be cheaper than returning the items I wish to return. This is stipulated in the returns policy on the website but after a paragraph describing their free returns policy for other items, meaning it can be easily missed! The company should really be doing much more to warn customers of this, especially given the size of the packages meaning return costs can be extortionate. I feel that the company needs to increase their transparency of this policy during the checkout process. I will not purchase again due to this, the return costs are prohibitive to any normal person wishing to return something, which they should have every right to do in a cost effective manner. I’m disgusted!
John Kerrison
Feb 15,2022My daughter bought me a pair of French connection mens slippers for Xmas. Started wearing them last week and already the soles have worn down on the edge. Not good quality at all! Tesco £4 ones are 1000 times better.
Sion Budski
Feb 11,2022Never consider working for this company. Especially if it’s located in a House of Fraser. The managers give you 2-4 hours of training and then expect you to work on you’re own. They lie about the pay on the job description and make you travel hours for you’re induction. You’re expected to know everything you need to know about a job you’ve never done previously and then get sanctioned for not doing so with no training at all.
Tina Gillon
Jan 24,2022Haven’t actually bought anything, just setting up an account and placed a 30 cm plant pot in my basket , filling in all my details to be shown a STAGGERING £25 pounds for delivery ????? Eh?? Classed as a large item , are you sure 30cm??? Unbelievable, will find something else thanks 👍🏻 Edited for response , what I actually wanted to buy was a hanging planter £39 a copper bowl 30cm with a string of very nice beads holding it up, as a customer of Amara, olivias, wayfair, heals, design vintage, next , etc I have never been charged £25 for this size item, with an extensive background in retail myself , using Hermes, yodel, Royal Mail, ups, parcel force etc , unless you are insuring these items for over £500 value, it should not cost nearly a 3rd of the retail price to send this through the post, it’s a shame because the item was lovely, but I have found similar on Etsy, shipping from the Ukraine to uk for £6, I have just ordered a fragile vase from Amara 32 cm , post charge £7 EDITED 28/1/ 22 Thank you FCUK for acknowledging my recent review and actually doing something about it, by changing the very high post cost to a very very reasonable amount , I purchased the copper bowl planter, my order was dealt with promptly, email updates , and I received my order 5 days after ordering, very well boxed to prevent damage and the item itself is gorgeous and well worth the money, I have therefore changed my review rating, and I am more pleased that you as a large company actually acted on my review so thank you 😊
Tara
Aug 06,2022I sent my query by email and had a satisfactory detailed response within 24 hours, very happy with the response & this kind of customer service.