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Buy mens and womens clothing online at frenchconnection.com. Fashion retail chain for men and women
Reviews 340
Selin
Apr 19,2016It's been 13 days since I placed an order and still haven't received it! I've contacted customer service twice by their email and no one has replied although they claim they will reply in 48 hours. French Connection didn't even give me a tracking number for my order!!! I finally called them on the phone and they told me after 1 month that my order was cancelled and that it wouldn't be shipped to me. AFTER 1 MONTH THEY TELL ME THIS!! The woman then says that the item will be restocked and reshipped to me in 4 days. THIS NEVER HAPPENED. 2 months of emailing, phone calls, and my "restocked order" never comes to me! French Connection doesn't even bother to tell me that they're actually not resending me that order. 2 months of dealing with this and in the end all they send me is a 20% off coupon. What a terrible, disgusting, business. Never shopping here again. Terrible customer service.
Sue Watson
Mar 19,2016BEWARE!!! Check website before buying, especially homeware. I bought a rug. It wasn't right as the picture on the website showed it being a much more vintage look than it actually was so I packaged it up and went to the Post Office and it cost me £12.98 to send back!!!! I buy a lot online and most companies now do free returns. Unsure as to why a big outfit like French Connection don't offer free returns especially on large items and also they charge delivery even though my item was £155. Very dissatisfied and won't be buying from them again as it's cost me £12.98 for nothing as the product wasn't up to standard. Disappointing French Connection!!
Mary Pichler
Dec 28,2015I am very disappointed in French Connection for not fulfilling my order as placed last week on my Am Ex card. I order quite frequently with it from companies worldwide and have never been asked to duplicate my information after completely complying to the internet order form. Since I had not read this e-mail from the French Connection until today--it will now be impossible for me to get my dress which has been officially ordered and paid for --but not really ordered and paid for--because French Connection has with held sending out my dress until I call you on the telephone to re-confirm all of the information that I have already submitted. MY QUESTION TO FRENCH CONNECTION: IF YOU ARE GOING TO MAKE CUSTOMERS CALL YOU TO PLACE THE ORDER WHY DON’T YOU JUST SAY SO IN THE 1st PLACE?????????? THEN I WOULD HAVE HAD MY DRESS TO WEAR FOR NEW YEARS IN LAS VEGAS--NOW I WONT BECAUSE OF FRENCH CONNECTION OUTDATED & UNNCESSARY "SECURITY CHECKS". CHANGE YOUR WEBSITE TO REFLECT YOUR INTENETION TO VERBALLY "SECURITY CHECK" ALL OUT OF COUNTRY ORDERS AND MAKE THE CUSTOMERS HAPPY. Unimpressed with French Connection's inappropriate fulfillment requirements not reflected on the website. Unimpressed that French Connection wasted my time.
Allan Fairweather
Dec 24,2015Bought a coat and returned it 2 days later as it was slightly too small when I tried it on over a suit jacket. Told I could not get a cash refund on a sale item but could get an exchange. Spoke to store manager who simply gave me the tel number for customer services. This was the wrong number. Afer finding the correct number on the internet., Customer Services re-iterated the returns policy but advised I could get a cash refund on a full price item I'd bought a couple of weeks before under their Christmas returns policy. I immediately went back to the store but the store manager refused a cash refund on that item too despite still having the labels on it and despite still having the receipt. I then e-mailed Customer Services who responded stating that the receipt had to have been stamped as a Christmas gift in order to get a cash refund. They didn't state in my previous correspondence. Not only that, the store sales manager didn't even ask to see my receipt to check if it was stamped before refusing a cash refund. Don't buy from these people
Liala
Dec 18,2015The dress WAS very beautiful. At the first wash the dress is completely ruined!!!!!! The information on the care label say FALSE INSTRUCTION! And i taked it to the cry cleaners. The beads of my dress were cast on the cloth.
Mr Kevin Woolley
Nov 03,2015The worst customer service and products ever!!! Purchased a Mac from Autumn range and went out for few minutes in rain and it looked like a dish cloth. I'm not used to pressing my costs after use but thus could not be worn after this one time. I sent back and was told no problem and they couldn't care less that it looked like a tramp had slept it it all night and Weren't interested that as a full time carer I had no time to press my coat after each outing. Rude lady very uncaring! Poor quality product at very high price!! Can't believe these people are still in business. I will now contact trading standards
Maria Cecilia Bustamante
Sep 21,2015I spent 100 USD in two items and turns out that, although UPS argues it was delivered, I never received it. When I called French Connection, I was treated very badly. They have initiated an investigation and told me there is no assurance I will either get the items redelivered or my money back. This is a shame. Nobody should purchase online under these conditions.
faidra
Jun 01,2015i ordered 2 times and never had a problem.
Adam
Dec 05,2014Absolute brilliant customer service which is so often hard to find nowadays. I ordered a coat and (2nd one I have ordered from them in as many months) and when I realised it wasnt going to arrive in time for the weekend I asked if I could pay for a quicker service. My request was dealt with swiftly & effectively & I always received a prompt reply from either Sara or Chelsea - both deserve credit for the job they are doing. Excellent work, keep it up!
christina
Oct 20,2014I have shopped in french connection for years but the last few years their quailty of clothing is so poor, I recently bought a dresss and after one wear the dress was all bobbly and terrible looking. I took it back to store and was treated like some sort of criminal - they are sending the dress away whcih will take 2 weeks to decide if I am telling the truth, this is ridiculous I could understand if i had it some time but a week and worn once this is a joke!
Amanda Sheffield
Aug 12,2014I love French Connection! The design is always unique and quality is high. Although it can be quite pricey sometimes! Still my favorite though
praful
Jul 26,2014i had their light pink shirt and it bled color during wash... worst thing is it spread to 3 other shirts ... its surely overpriced for its cheap quality... will contact the store for refund... but i wont buy from them again...
Catherine
Jul 24,2014I have been waiting for months for a dress I love to go down in the sales. As soon as it did I ordered it. I got an email saying it had been dispatched but a week or so went past and no notification of delivery. I had to call up French Connection customer services who couldn't advise me on the phone. They said they'd contact me the next day. Nothing. The day after they finally emailed to say the order hasn't been dispatched and the dress is out of stock. They asked if I wanted to exchange or get a refund...pretty simple decision to make!
Judy Larusso
Feb 19,2014I am a loyal French Connection fan and have always enjoyed their fashion forward lines. Recently, I was a bit disappointed in the fabric quality on a recent website purchase. I ordered 4 articles of clothing, and I was disappointed with two of the articles. The fabric was quite thin, and the colors were not as vibrant as how the website depicted them. This was a first for me - I have always thought that French Connection quality was superior to other competitor brands. I will continue to shop French Connection, but only in their bricks and mortar stores!
Harshita Gupta
May 17,2013It was first time that I ordered online from French Connection. It was end of season sale going on and I ordered for store collection as their postage cost was more than £4.00 and I cannot afford to spend so much for 3-5 working days delivery. When I ordered online, I was happy to see the collection and the website. Everything went smoothly and when we reached the store, we were given our order and they asked if we wanted to try and if it doesn't fit or we don't like, they will refund. Still we didn't try as we are daily customers of FCUK and we know their size policy. So, things went smoothly and perfectly. No issues
V
Jan 23,2013Rude, disinterested staff, that don't know the products they are selling. I payed a visit to the Covent Garden/Long Acre branch today. After I asked for a jumper I seen on the window (the new one with the big F), I was told (by a girl at first) that they were brand new and still in the stock room and that a colleague would fetch me one, only to be told about 10 minutes later (this time by a guy she passed this on to) that they were all gone ! So do they do warehouse sales now? Do customers buy straight out of the boxes in their warehouse? And the shop assistant did NOT check the stockroom, he was chatting to a client all along! He just couldn't be bothered and told me they ran out. Not very clever, as they cannot have ran out if they never hit the shop floor... Ridiculous. I just left and will NEVER go there again ! I would have thought that for a company that recently hit the headlines as they are losing profit, the shop assistants would have a better attitude... but looks like they don't... it's just another job I guess...
lavandarman
Feb 23,2012As it says, no refund patronising staff (Brighton). Very poor, shall never shop there again.
Natalie Rawson
Sep 01,2011Ordered some items on next day - they arrived as promised. They weren't suitable so returned them to the post office and within a day, had an email saying they had received the goods, the day after another telling me they would be refunding me. They even refunded the postal charge! Brilliant service!
Sam
Jul 27,2010Great quality clothing. I always order from here as i'm less likely to go to out and be stood next to some guy wearing the same shirt as I would going to one the usual high street mens clothing shops
Customer
May 18,2016I bought a bag which promptly broke one week later. Went in store to return as instructed by website and am currently going through a convoluted interaction with robot like customer services to get a refund/credit note. I'm guessing they make it as difficult as possible so you give up and they can keep your money.