Inspiring gardeners since 1946, Frosts is a family owned group of four award-winning centres offering a superb shopping destination, inspirational plant nurseries, great events calendar, beautiful restaurants, a food hall and florist.
Our Centres are in Woburn Sands, Willington, Brampton and Millets Farm - we hope to see you soon.
Knowledgeable, helpful assistants, delivery was very quick and kept up to date with the time which was delivered as advised by the delivery driver who rang 30mins before and brought my fencing through to ware I wanted it. Would recommend to everyone looking for a good service.
Very good service and quality products as always
Delivery came on time. We were given a call to say how far away they were. Polite helpful staff Thank you. Appreciated
An easy experience and good service from Frosts. Aaron and Matt were two very pleasant delivery drivers
Excellent service from start to finish . Product high quality too. Can’t fault
Great pricing, Friendly customer service and lovely delivery drivers Luke and Emma.
I ordered a garden bench from the Woburn Garden Centre. Staff were very efficient. I was told that I would get a call telling me when they would be able to deliver and everything happened just the way they said, confirming everything by email. The delivery guys called me 15mins before making sure I was available as they were earlier than anticipated, Aaron and Matt were very good and carried the very heavy seat into my garden. In all great customer service. Thank you.
We were very excited about receiving our new patio furniture set we had purchased with a great deal of help from the manager at frosts in Willington. Great communication about delivery & that was done on time by Luke & Nathan. They were friendly, helpful & very professional setting up & removing the packaging. We are very pleased with the whole experience
Great service and the BBQ sales person was exceptional
Ordered garden furniture on a Monday, received a telephone call on the Tuesday asking if they could deliver on the Friday. Received a text on the Thursday giving me a two hour delivery slot and the had a call from the delivery driver on the Friday saying they were 6 minutes away but were a little early so was that ok? Aaron and Matt were really friendly and didn’t moan that our bungalow is a bit tucked away! They carried the furniture around into the garden and were very professional at all times. Thank you
Just had a delivery of compost and the two delivery guys were very helpful and put the bags of compost where I needed them put. Aaron & Matt were very helpful. Thankyou
Excellent customer service from Louise in the garden furniture department along with lots of information on sets available and what would suit my needs.
Visited the centre at Woburn, the sales assistant was very helpful and even price matched the item we purchased making a saving of £100 I was rang the next day to arrange delivery. Great customer service
Prompt delivery and item as described, would buy from again
Ordered some items for delivery. I received a call to confirm and check the delivery details. On the day I received a call from the delivery guys advising they were approx 30 mins away and if it was still convenient to deliver. True to their word they arrived within 30 mins and delivered the items to a suitable location for me. Thank you very much Aaron & Matt for you politeness and professionalism and to all at Frosts involved in my order & delivery.
Shopped there today and when I got home and read receipts found that I had not been given any of the multi buy offers. I rang their head office to be told that I would have to go back to the shop as they could not get through to speak to anyone.
Brilliant service, on time. Very helpful snd friendly staff. Overall excellent. Thank you.
Luke and Archie delivered some compost about two weeks ago. They were very helpful and placed the 21 bags exactly where I wanted them.
Staff and store manager were very friendly, helpful and attentive at Woburn Sands. When the furniture was delivered, Giles and Martin were very polite, very helpful and friendly.
customer
May 30,2023To the sale person who was unbelievable to the two delivery drivers, nothing was a problem and friendly. Off loaded and took the package away with them.