To leave a review you need to be logged in
Reviews 376
Simon Frost
Nov 25,2021There delivery prices are an absolutely rip off!! Stay well away from them!! Go local merchants they will offer stuff at a slightly higher price and delivery is mostly free! And if there is a charge it’s £10-30 at most not £100 no saving money going online with these jokers!
Richard Lines
Nov 12,2021As Richard Lines, ordered quantity of compost, for delivery. Unfortunately, didn't arrive on due date, due to current shortage of HGV drivers. Jack in Customer Services took charge of ensuring delivery took place the following day, 12 Nov 2021. Very helpful driver placed the pallent exactly where I needed it. Compost is of excellent quality, and as described when purchased. I am delighted with the product, and after sales customer service, and would definitely use them again. Looking at other reviews, many of them relate to the delivery rather than the product and potential customers should consider the current driver shortage when ordering.
Mark
Oct 30,2021Very pleased with the quality. I over ordered based on the fact that with a natural product you will often get some that don’t look quite right. I could have got away with not doing this. Delivery driver was very helpful
Nico
Oct 26,2021I bought 2 bulk bags of gravel, selected my delivery day (Wednesday) and took that day off to stay at home. On the Tuesday I received an email that my delivery is on its way and to be delivered on Thursday. I called Customer services who confirmed that the delivery will be on the Wednesday. It did not arrive. I called customer services again on Thursday who told me it that it will delivered on Thursday afternoon . This time my wife had to stay at home all afternoon. Again no delivery. On Friday morning I called customer service again who told me that delivery will now be the Friday afternoon. This time my wife had to postpone her work appointment to stay at home. At 16h30 pm I contact customer services again to ask where our delivery was. I was told that the haulier was unable to reach our property because of the way cars were parked in our street. In some parts of the street cars are parked on both sides, but there has always been room for delivery, rubbish trucks and moving trucks. Had I been home on Wednesday and there was a genuine issue I could have helped. I was told that because the hauliers were 2 days late, I will probably not be charged for delivery. On Monday I received an e-mail that the missed the delivery charges will be £170 (£85 missed delivery + £85 returning of goods by haulier) followed by another e-mail that the hauliers has waivered the return of goods fee and that charges will be 'only' £85. This can't be right. Not only is this a lot of amount of money for a delivery 35 miles away, the hauliers were also unable to provide any proof that they had no access. I can't complain about customer services as I am sure they did their best but be careful when you order from this company because they could potentially charge you £170 for a failed delivery without providing any evidence.
Mark Ohlsen
Oct 11,2021needed 20 sleepers and they arrived on a pallet on lorry with a tail lift on the right day at the right place. there was plenty of room for the lorry and he had my instructions from gardoo. everything was delivered in order with a minimum of fuss- i did not expect the driver to lift/move/carry them to a complex place as this was my responsibility! great service and thanks
Dorothy Doherty
Oct 07,2021During this difficult time of 'Fuel Shortages' Gardoo have acted professionally through. Tia kept us fully informed and our goods were successfully delivered today. Thank You.
RGB Gardening
Oct 06,2021Great products from Gardoo, the quality is excellent on the sleepers and very competitively priced. We look forward to continued business.
JL
Sep 14,2021Communication excellent from the moment of ordering to delivery - really pleased with the customer service.
Jamie Parsons
Aug 27,2021Fair price on sleepers but the delivery of them was a joke. A 10 hour time slot with no contact on ETA or tracking. My delivery didn't show and I wasn't told. I had people waiting in for 10 hours to take the delivery because the courier didn't have the means to upload them. The customer service from Gardoo was responsive but they only use email and have contact number. This is frustrating when you are sat waiting for replies. My delivery showed up out of the blue on the second day and I had nobody to take the delivery. Luckily the driver did this alone or I would have had to pay for re-delivery. All in all, just not good enough in this modern worl of everything being delivered, people expect much more!!
Susanne MillsDarrington
Aug 09,2021I can’t fault the delivery or the product. 25 sleepers, very competitive prices. Delivered on the day they originally stated. There were 2 of us available as per their clear instructions when ordering but we weren’t needed as they were on a pallet and the driver delivered them exactly where need on our drive
David W
Aug 04,2021I too was apprehensive about using this company given the Trustpilot reviews below (I have used another company in the past and should have read Trustpilot reviews before buying from the other company!) Gardoo had the best price for Woodland Mulch so I stuck it on a Credit Card and gave Gardoo a go! I am pleased to report everything went incredibly well. Ordering process was easy and straight forward, confirmation email and then delivery date was shortly followed. The delivery driver phoned me up on the day when he was about an hour away from me which was very good! Driver was pleasant and got the pallet onto the driveway as expected. So I for one will be using them again. Many thanks.
Ian
Aug 03,2021How I wish I'd read the reviews here before dealing with this company. I ordered a tote bag of compost which arrived yesterday. The courier deposited the bag on the pavement, blocking it, and claiming "kerbside delivery". I asked him to deliver it to the front of my house which is standard for garden products in my experience. The courier claimed he couldn't manually manoeuvre the pallet up the drive, which was fair enough, although he had an electric pallet assist on the delivery vehicle. No attempt was made to reverse the delivery vehicle up the drive (plenty of room) and when I asked him to move it off the pavement he refused so I declined delivery. "F*** you" was his response, in front of my neighbours. To add insult to injury the company claim the cost of returning the tote bag is almost £100!!! and so they are refusing to refund my money. I am escalating the complaint. Don't make the same mistake as I did - don't trade with this company.
Michal
Aug 01,2021I ordered play sand for a child (860kg). As I gradually unloaded it, the bottom of the sand in the bag had a foul odour, which turned out to be mold. The bottom of the bag was moldy and the pallet it came on had large wet patch. Clearly this was stored outside in the rain for months, and is a health hazard and suitable for play sand for children! When I contacted customer service 1 week later (as I was very busy), I was rather abrutly dismissed and they claimed due to 1 week delay in reporting this, it must had gotten moldy after deliery. I took pictures on the day of delivery, which are dated, and the state of mold present means it must had developed over moths, not 1 week when it was not even raining! Not to mention that this vioilates "Consumer Contracts Regulation" which states I do not have to prove it was damaged on delivery, instead THEY have to prove it was not moldy on delivery. I am awaiting a final response before passing this to the Retail Ombudsman for investigation.
Miss Kerry Hellyer
Jul 13,2021Ordered and told we would have our delivery on Friday, had confirmation of delivery and it didn't arrive. There was no communication telling us that it wouldn't be with us and we had builders here waiting to start work. Emailed Gardo and received a reply on monday stating there had veen technical issues. Fonally spoke to someone on the phone who told us there were technical issues, we know this can happen but where was our courtesy call to let us know the wood would not be with us??? Communication was very poor, considering the extortionate delivery charges you would think there would be some kind of customer care. I will never use this company again and really wish I'd read the reviews beforehand. We received our delivery today, delivery driver was really friendly and explained that the wood didn't arrived to the haulage depot until 7am this morning, so the technical issue was that it wasn't even sent to haulage for delivery on friday anyway so we have been lied to. They won't even refund delivery costs, even if they offered half the delivery back that would have been something.
Paul Bull
Jul 06,2021Absolutely shocking customer service, many emails sent and no replies. Have ordered almost 50 sleepers for 2 separate jobs for clients. Delivery date was booked and I spent 10 hours at one of the addresses on the date and now onto a second day( 2 days of lost earnings due to incompetence!) Finally get a reply claiming they were delivered, well I’m sorry but myself, my Labourer and the customer can all confirm that a delivery was not made!
Damien
Jul 06,2021Same issue as lots of other reviews. Ordered 2000l of woodland mulch to be delivered on a specific day. It didn't show up and there is no response when I try and contact Gardoo to find out where it is.
Shaun
Jul 06,2021Same issue as Kirsten below. We placed an order with Gardoo and it was meant to be delivered but didn’t arrive and we haven't had any notification of where it is and when it's coming. Delivery company claim they tried calling me but no called received. You would have thought a voicemail would have been left if they had tried (strange!) Gardoo do not seem to be able to get hold of the delivery firm or be able to in anyway track deliveries. You would assume 25 sleepers isn’t something that would be so flakey with delivery. Are they on the truck for delivery or not? In the depot still? Expecting to have two people ready to offload without knowing when the delivery is due is a bit of an unrealistic ask. For those needing it the contact number is 01797 252728
Kirsten Mills
Jul 05,2021We placed an order with Gardoo and it was meant to be delivered but we haven't had any notification of where it is and when it's coming? There is no contact number so it makes it very difficult to find out any information.
Anthony Wright
Jul 02,2021I ordered 7 big bags of woodchip (1000 litres per bag) and the delivery driver was so helpful - he dragged each bag with his pump truck up quite a hilly driveway and even over some rough ground to make sure the bags were in the ideal place for me to spread them - I was fully expecting the driver to just drop them at the nearest spot but he went the extra mile - i am very grateful
Alan-Northwest-England
Feb 03,2022I've read some negative reviews for this company which is a shame, as I'm truly happy with the price, sales process and delivery. After spending many hours searching for 50 Oak sleeper and a good price I found Gardoo the best. It would of been twice the price if I bought from local merchant. The delivery price was good and to be expected for the volume and weight. I helped off load the sleepers, and inspected each one and found the quality very good. I'd use them again.