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Reviews 716
Mats Auf Der Ruhr
Aug 05,2019Professional, detailed and responsive. Seem to be more interested in being good property managers than simply making money from tenants at all costs. I would recommend living in a Grainger building.
Guillaume Nicolaï
Aug 02,2019Very good experience with Grainger and our property manager Luke Pollard. Always available and very reactive to either fix an issue or replace furniture. World class service I highly recommend !
Eman
Aug 01,2019I spent 6 years with Grainger, it was a nice time, the staff, the service, I want to say thank you for every one, more specfically to Luck the manger of this bulding he helped me a lot ant time I need by emails and texts, Thanks Luck. I highly recommend it for any one who wants quite place with goof facilities. Thanks Grainger I will miss you when I back home.
maudymos
Jul 25,2019Luke has always been more than helpful.
Timi Cazacu
Jul 15,2019Property management cared about us (the tenants) any issues resolved faster than expected providing a very good costumer service! A special thank you to Mahesh Parmar as he has been excellent and throughout my tenancy so far!!! (6 years with them)
Andreea Cazacu
Jul 15,2019We've been over 6 years with the company. Always had a good response time, when something failed to work. We felt secure in the property and looked after. Thank you
Anastasia
Jul 12,2019It’s the first time that I’ve been under a property management that cares about the tenants and about providing good costumer service! A special thank you to Nicola White as she has been excellent and throughout my tenancy so far!!!
Georgia
Jul 11,2019Just wanted to take a moment to express how great the service I’ve received from Luke has been. Unfortunately there have been a few issues with my property, some ongoing and some new. Luke has been so efficient in ensuring that every problem is rectified. He always responds promptly and makes sure everything is sorted to a high standard. He is friendly and easy to approach with any problems, and always makes sure that I’m happy with the final outcome. I absolutely couldn’t fault his service. Thanks so much Luke!
Theo Hayes
Jun 04,2019Just moved in with Grainger, and I have been allocated a very nice property manager Edyta. She was super welcoming and responsive to any issues. Having been renting for sometime, I have been in fully managed properties where the agency is just a really slow postman between tenant and landlord and rented direct from landlord, I definitely so far prefer the set up with Grainger plc. Hopefully it will be a long fruitful and painless relationship.
TNolan
May 21,2019Have been with Grainger for a year now. I have to say, as landlords go (and a big one at that) they are pretty good and responsive. If you have an issue they will sort it. Sometimes the wheels in the machine can be a little slow but they are in good faith and do not penny pinch when it comes to fixing things. Our property was in Liverpool and Kathryn Merrie and Luke Pollard were in charge. Not sure if it's the same over all the areas in the country that Grainger manage but based on my experience I would definitely recommend them. Overall much better than your average private landlord in this area.
Samera elagaty
Apr 18,2019We’ve have been with grainger for 2 years now and are in the process of transferring to another flat in our block. Minus some set back everything has been amazing! Especially Luke Pollard, could not fault him in anyway. He has went above and beyond to help us through the move! He is honestly such an asset to your company! He is amazing!
Megan Ellen Robinson
Apr 10,2019I rented with Grainger for a year. They were brilliant landlords. Any maintenance issues were dealt with quickly and at a time to suit you. Applying, moving in and moving out were handled extremely well. Very clear and efficient. Luke Pollard was brilliant - always an email away if you ever needed a question answering or to put in a maintenance request. Thank you Luke!
Alpha Street
Jan 23,2019Disgusting service, I have been chasing them for a YEAR to fix the shower and a leaking, but they keep giving me false promises and lies. Unprofessional, unethical and liars managers. Please guys avoid at all cost. I am taking my issues to the council maybe the can help.
Lucy Scott
Jan 18,2019Grainger PLC have lovely properties but unfortunately are terrible at follow through and actually fixing any utility issues. Our property is supposed to be connected to Hive, this doesn't work. We could not choose which internet provider we had, and have to pay £70 per month for BT Fibre because it's the only internet that works in this area (we also had to go 6 months without internet until they installed this). They are slow to respond to complaints about neighbors, and won't escalate any issues unless you bombard them with emails/phone calls/social media messages.
Cop
Dec 18,2018Good service at their rent-to-build flats.
Kealan Doherty
Aug 07,2019Luke has been nothing but helpful, great replies at all times, provides a lovely service for first time renters. Couldnt have chosen a better place to stay as Luke has made the experience amazing!