H2 Gear
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H2 Gear is the online arm of Giant St. Paul's, Giant Bicycles' flagship London showroom and shop. As the largest bike shop in London we have the space to display the full range of Giant & Liv bikes and most all clothing and accessories.
If you have a Giant or Liv bike, or are thinking about one, feel free to ring with any questions and enjoy your next ride!
Reviews 757
Markku
Jul 17,2017Good service, fast delivery!
David Biggs
Jul 07,2017Bought an old-stock item from h2 via their website. Price was good, transaction was painless, and when I contacted them to confirm the delivery date they couldn't have been more helpful. I found the staff very friendly and helpful and when I spoke to them, demonstrated very good levels of customer service. Will definitely be adding them to my list of go-to bike bits suppliers.
Matteo
Jun 26,2017Very professional site, fast shipping. Great!!! ++++++++++++
ian
Jun 23,2017Willing, customer focused and driven more by a service excellence than by money. I would definitely return to this retailer over any other
Paul
Jun 22,2017Very prompt dispatch and delivery. Excellent service
Alistair
Jun 21,2017Bought a Giant Road E 1 in early May for a hilly, 50 mile (round trip) commute in West Cumbria. The H2 price is very competitive. It's for an E1 not an E1+. Apparently the difference is in the display, software and lack of walk mode. The H2 website isn't clear on this and I had to phone the shop to ask. Delivery was quick although originally not for the day that I'd asked for. The bike was well packed and only needed handlebars and pedals to be fitted. The Road E1 is ideal for my use. The battery lasts up to 100 miles including 5000ft of climbing which equates to 2 round trips. Over 25 miles it probably saves me 30 minutes and makes hills a doddle. Things have not all been plain sailing over the 450 miles covered so far. The front hydraulic brake quickly faded and then failed altogether. Forums suggest that this is fairly common. Luckily I have a bleed kit. The rear brake is catching possibly due to disc warp. The rear tyre had a manufacturing defect causing a slight bulge. It made things a bit bumpy and yesterday it burst. Unfortunately, it's taken H2 over 3 weeks to send me a replacement. Despite the hills most of the 22 gears are redundant. The rear derailleur is smooth, the front less so especially under load. Apart from these niggles I'm happy. The bike is comfortable and without the electric motor I wouldn't be commuting. Seat feels hard at first but soon breaks in. Changes I'd make may include; slightly wider tyres; 38c, as there are lots of potholes, a strong, stainless steel chain; the original is a bit flexible and thicker, less liable to warp discs.
gordon
Jun 15,2017Great service. My bike arrived safe and sound due the the excellent way in which it was packaged. Calling to enquire about a couple of points I needed clarifying, Matt was very helpful. Overall very pleased.
Brian
Jun 15,2017Excellent company, great value product
TF
Jun 13,2017Good transaction, I'd have no reservations at all ordering again.
Adrian Aeftimoae
Jun 12,2017Probably one of the professional company. Fast delivery, fast communication, very happy with purchase. Keep your standards like this and you will be on top. Many thanks guys.
Dusan
Jun 11,2017Reasonable delivery time. Free delivery. Can't go wrong.
Gary
Jun 09,2017The service from the shop was good, helpful staff. But I'm afraid to say all this good was let down by your delivery service. Which resulted in what should have been good experience in to a very frustrating one and me taking 2 days off work.
Pete
Jun 09,2017Excellent - flawless service; Bike was extremely well packed and well setup.
Andrew
Jun 08,2017Excellent Service. Dealt with Louis Quinton via email. Price matched a competitor and dispatched item in super fast time. Ordered at 3pm and he had it with me by 9am the following day. Spot on.
teeler
May 24,2017excellent service easy purchase and well informed form start to finish
Ms Hawkins
May 23,2017good price and very speedy delivery, whats not to like
M Collins
May 17,2017I previously wrote a "negative" review about a recent attempted purchase with H2gear and was delighted to be contacted with a full explanation and apology. Various factors had conspired including issues connected to a change over of server. Louis picked up my problem and immediately rectified it, finding me an identical jacket and discounting the price by way of an apology. I'm am delighted with this resolution and can't praise Louis enough. Has restored my faith in internet shopping. Thanks you Louis.
R P
May 12,2017Very fast delivery. Friendly helpful staff when there was a small problem, and that was resolved quickly and easily
richard
May 11,2017Ordered a gore cycling jacket online only to receive a email a few days later saying they didn't actually have one in stock & they would refund me.
John
Jul 25,2017Website stock is wrong. It said that the computer I was after was in stock but it wasn't. It has taken a week to get it delivered, when I called no one knew anything. Very poor service compared to the usual mail order companies, I will stick with them in the future.