H2 Gear

4.0 (757 Reviews)

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H2 Gear is the online arm of Giant St. Paul's, Giant Bicycles' flagship London showroom and shop. As the largest bike shop in London we have the space to display the full range of Giant & Liv bikes and most all clothing and accessories.

If you have a Giant or Liv bike, or are thinking about one, feel free to ring with any questions and enjoy your next ride!

Reviews 757

4.0

Out of 5.0

Mladen Alfeldi

Apr 08,2022

Bought it on Wednesday morning and got a notification that it will be shipped the same evening. Today is Friday and I still don't even have a notification that it will be delivered at least today. London to Cambridge, seriously?!?

Debbie

Mar 30,2022

Great advice and service, highly recommend

Martin Waters

Mar 22,2022

Purchased a pair of sidi fast road shoes size 44 which were slightly too big. Sent them back for size 43.5 which are perfect. Love the shoes, stiff and comfy with sidi quality. Service from H2 gear was fantastic, it's always a gamble buying shoes online but returns were easy and communication was quick and efficient. I'd definitely recommend H2 gear for great price and excellent customer service.

Mr Grant Mawby

Mar 15,2022

Great frameset at a great price and delivered really quickly. Helped us get a replacement bike sorted for the wife fast. Thanks guys

Andrew King

Mar 14,2022

Bought a Giant Contend SL 1 Disc from H2 Gear as it was selling for the best price that I was able to find on the Internet. Hassle free transaction & was followed up by excellent communications informing me of how the bike was progressing in their workshop & when it was expected to be despatched. In the event the bike was sent to me very quickly, within 4 days of purchasing it. Bike arrived well packaged, damage free & requiring just some basic assembly to finish the build. I would use H2 Gear again & would recommend them to anyone. Thank you to the team at H2 Gear.

Mr Rhys Dean

Feb 14,2022

Very impressed with this company. Communication is brilliant and speedy delivery . Bike was few hundred pound cheaper than anywhere else. Defo recommend

Tom S

Feb 12,2022

Great contact, fast delivery but only few options available. Still would recommend

Mark

Feb 12,2022

Called to check stock ordered frame and delivered free of charge

Leigh Robinson

Feb 11,2022

Delivery time was as expected. Out of the box assembly was really easy and quick. I saved about £30 from buying elsewhere. Happy customer. Thank you.

Karen

Feb 10,2022

Excellent service. Fast with free next day delivery. Will use again!

paul

Feb 09,2022

Excellent Customer service and Delivery Next Day , Item as described and Perfect

customer

Feb 08,2022

If you want return/exchange unused bike be prepared for long useless conversation with rude and unhelpful crew. I have purchased a bike online and collected in store and as it stated on their website “our promise 28 days return. we are happy to accept items back for a refund or exchange if they don't fit, you've ordered the wrong things or you simply don't like what you've ordered” When I wanted to exchange my bike for smaller size I have been told “ Generally speaking, once a bike has been handed over in-store and has been taken away we do not accept returns or exchange” I was fed up with it and finally kept this bike but will never ever buy anything from them. Update. Customer had never problem to bring a bike for inspection. And did inform you of unused bike condition in email exchange.

John

Feb 05,2022

Prompt efficient service. Good communication. Helpful follow-up support.

LTS

Feb 04,2022

Great customer service, really quick to response to emails and helpful advice when trying to sort out using the Cycletowork Scheme. The bike itself was dispatched really quickly.