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H2 Gear is the online arm of Giant St. Paul's, Giant Bicycles' flagship London showroom and shop. As the largest bike shop in London we have the space to display the full range of Giant & Liv bikes and most all clothing and accessories.
If you have a Giant or Liv bike, or are thinking about one, feel free to ring with any questions and enjoy your next ride!
Reviews 757
Douglas
Oct 03,2016Excellent service
hayden
Oct 01,2016Went down on the train to pick up my tcr advanced sl. The chap who did my service was very attentive and did an excellent job. I'm really pleased with the new bike!
Geoffrey ward
Sep 28,2016Great communication, they sorted the order out very quickly. The order was tracked all the way. Also next day delivery, what more could you ask for. excellent would definitely recommend.
Richard
Sep 25,2016Quick turn around and free spd's thrown in.
Christopher
Sep 22,2016Purchased a Propel adv1 online from these and received a Kaas Mojito helmet for free!! Very pleased with purchase and service.
Alan W
Sep 22,2016Okay, I was only spending £3 but I urgently needed the part and first class, next day delivery was on offer. It arrived on time and was perfect for the job. It means that when I next go shopping online for cycle kit the first place I'll look will be the H2 site. If the price is comparable to that of other retailers, even a bit more, H2 gets the business. Simple.
Jon N
Sep 21,2016Ordered the most expensive bike I'd ever brought on-line, I hadn't used H2Gear before so I was a little nervous not being able to do the transaction face to face. I had no reason to worry, the bike was delivered the next working day, the updates on the delivery kept me informed, and best of all the bike was faultless, and rides a dream.
Peter Pedro Thomas
Sep 20,2016Found just the bike I was looking for at a great price, ordered before 12pm and my new bike arrived very next day with free delivery, just an awesome service. I will certainly be using H2Gear from now on, just love it. Thanks guys
James R
Sep 20,2016Great service from start to finish the bike was built well out of the box and arrived 3 days after ordering.
Geoff
Sep 19,2016My son decided to buy a very expensive bike from these guys and then changed his order and then ultimatley cancelled his order, in short, not by intention he really mucked these guys around. The customer service and communication were tremendous and despite H2Gear not benefiting in the slightest I still felt as though my custom was appreciated, you don't get that everywhere I can tell you, I really appreciated their help and assistance.
Tony
Sep 14,2016From start to finish I have had probably the best customer service I have ever had, I was worried at buying a bike so far away but the guys have made this effortless and would happily recommend this shop, can't wait to visit it the actual store when I'm next in London
Chris
Sep 14,2016Ordered a bike online but had an email the next day to say it's out of stock - fine and polite communications but not a great online service.
Richard Williams
Sep 13,2016Excellent experience overall. Good communication. Delivery was as requested with notification on the day of a one hour time slot. Easy to assemble bike. Was well packaged. Been on a 10 mile test ride this afternoon - very pleased so far.
Ash
Sep 13,2016No stress buying - really simple ordering and a very quick delivery service. What more do you want. Perfect
Mark
Sep 12,2016I recently bought some cadence magnets. Whilst waiting for a 'dispatched' notice, I instead received a refund email. I'm guessing their online stock was incorrect and they no longer had the item. No communication or apology. Refund was quick I guess and I didn't have to chase the order.
john
Sep 10,2016Bought new carbon cycle on cyclescheme, got free helmet as well, quick delivery and at dealing with enq customer service issues. Brilliant service
sue
Sep 09,2016Thank you, good communication and decent delivery company who delivered when they promised on time.
Symon
Sep 08,2016Very quick and organised. Kept in touch with to me every step of the way
David
Sep 08,2016Item £10 - £15 more than advertised previously elsewhere (sadly no longer available from other sources). Ordered item in dark blue, arrived in in light blue. Called branch guy I spoke wanted me to email in rather than trying to resolve my complaint at the time. Quick delivery
Tim
Oct 03,2016Bike came in good time. Once assembled, the back brake was rubbing on the wheel (enough to stop it spinning). No number to call, had to email, response time was slow. Advised to take it to my local bike shop. Wheel had to be trued and a new brake wire was required. They refunded the cost and no more. They didn't take responsibility to what happened in transit.