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Reviews 818
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Sep 26,2023Harbour lifestyle were very helpful, the pergolas we purchased were well made and easy to assemble. The delivery men were pleasant and helpful.
Nicola
Sep 26,2023Great customer support - they sent someone out to help when we weren’t able to get the parasol screwed into the new base and replaced our parasol cover no questions asked! So nice to not have to argue these points and buy from a company with hassle free customer support. The products are of a high quality and look very smart. Will definitely buy from them again.
Lorraine Mitchell
Sep 26,2023Fantastic service from start to finish. Answered all questions quickly and sorted a problem we had with payment. Fast delivery and we are so pleased with our purchase.
Richard Bennett
Sep 25,2023Excellent service from order to delivery. The delivery date was due towards the end of September, but after working with the customer services team they manged to bring forward to Sept 6th. Superb Customer service and friendly Team ! I have to callout Adrienn and Tina from the Harbour Team for the very professional communication, and smooth order to delivery, service and process. The products I ordered where exactly as described and the quality and packing were excellent. Thank you for an exceptional service.
Neil
Sep 22,2023Outstanding customer service; We ordered a pair of tables in the recent sale and one of them arrived slightly damaged. Even though we had not opened the damaged one until 5 days after delivery, customer services responded to our email within a day and arranged a replacement with no quibbles whatsoever and were extremely polite.
Mr Lawrence Lee
Sep 22,2023Good services
customer
Sep 21,2023Have ordered twice from Harbour Lifestyle, at the beginning of the year the Panama Luxury large corner set in charcoal and now an additional side table and lamps. Both experiences have been brilliant with great customer service, we had a slight issue with our table and they rectified the issue immediately! I fully recommend them and will certainly use in the future. Thanks Harbour Lifestyle.
Mrs Harkess
Sep 20,2023easy to order and good quality product
Jill Glover
Sep 20,2023Easy to order online, the item I ordered was made exactly how I wanted it, very pleased with it plus it was delivered very quickly.
Customer Jon
Sep 19,2023Yet again great service from Harbour lifestyle! Some lights on the pergola that I had ordered wouldn't work correctly. I wrote an email which was picked up and responded to within hours, advice given to me on a possible rectification which I tried but to no avail. I emailed back and again Harbour responded quickly and efficiently this time with a personal phone call. Great service!!
Corrs emporium
Sep 18,2023We've had exactly the same issue as John Conlin. We would like to ask him for further information on what he has done to stop the blinds rattling and blowing out in the slightest of breezes.
Mrs Larwood
Sep 18,2023We had a query regarding covers for our outdoor stools and we are very pleased with the resolution.
John Conlin
Sep 15,2023John Conlin We were considering building a garden room adjoining our Dining room when I saw the Pergostet in a local Garden Centre. I thought, YES!! this is exactly what I want. Having then purchased a 3m x 4m Pergostet and self-erected it over a weekend, I was totally impressed with the assembly instructions, materials and Quality of the item. I invited a few friends over to show off my new Garden Room and we settled down to enjoy an afternoon. Being Scotland it wasn't long before a small breeze came on and the side screens, which had been lowered halfway for privacy, suddenly started chattering and clacking with the actual screens billowing in and out. I was seriously embarrassed about this, especially when one of our guests jokingly commented "The pergola is beautiful, but it is like buying a Ferrari that rattles as you drive it". I can quite honestly say that my wife and I were totally disappointed. After a couple of unhappy months of putting up with this, as a retired Engineer, I decided that it was time to look into the issue. To cut to the chase, I designed and made an ergonomic 'Click-fit' module (painted in RAL 7016 to match the pergola) that mounts at either end of each dropdown side, totally eliminating the noise and actually improving the wind tolerance, without affecting the actual operation of the side walls. These modules have been in place for a few months and I now have the external garden room that I wanted and absolutely love it. If I had received it as it is now, I would gladly award 5 Stars+
FREDERICK CRIASIA
Sep 15,2023Very pleased with the product really well made and easy to assemble would highly recommend this product.
customer
Sep 14,2023Fantastic service
Aidan
Sep 14,2023Deeply disappointed with the quality of the purchase and even more so with harbour lifestyle customer service. Wood (hardwood) started splitting after only about a month all over the frame of the corner sofa and the cushions stained with fire retardant coating that leaked with any moisture contact of the cushions, even though they were described as water resistant. Customer service was completely inept offering me a tin of wood care product for wood that had already split due to insufficient treatment at the manufacturing stage. Definitely would not shop with Harbourlifestyle again.
Aleksandra Tisljarec
Sep 13,2023Fantastic delivery, fantastic costumer service and support, quick reply back and all issues resolved in timely manner… pergola looks fantastic and really worth every penny … definitely recommending 🤩
Tony W
Sep 13,2023We are absolutely thrilled with our PergoSTET 3m x 4m Rectangular Wall Mounted Pergola with 3 Drop Sides and LED Lighting. To start with the delivery company used by Harbour Lifestyle were so efficient in giving us telephone/email updates and arrived when they said they would. The pergola was well packaged and the instructions are very clear. The quality of the materials are excellent. We had a little hiccup in that the wall mounted pergola doesn't have the correct cable for the LED lights, but was soon sorted out after a couple of quick phone calls/videos with Tatiana and technical support from Richard (thank you both for your great help). Our pergola has now become a beautiful extension to our lounge and our garden. We are so pleased we have bought it and would recommend it to anyone thinking about it.
Tracy Houghton
Sep 13,2023Had our pergola for a couple of years now. But, recently list our remote control. Emailed them and got a response from Tatania the following day. New remote being sent out. Wonderful product and customer service!
Harbour Lifestyle, Hope Hall Stud, The Foaling Yard, CB8 9UW, Dullingham, GB
http://harbourlifestyle.co.uk
Alex Reid
Sep 28,2023Harbour Lifestyle provided me with exactly what I was looking for with the Panama 3-seater sofa with sun lounger. We wanted something flexible, that could be a good seating option, but also when the sun was out, would be a great sun lounger! This is perfect, very cleverly done and looks great too. Thank you! Customer service is also quick and very thorough. A great experience all around, thank you.