The product, installation and after-sales services of our 4x4m pergola with drop-sides has been an entirely positive and first-rate experience. Although initially out of stock our heater has been delivered and fitted promptly as promised despite our significant distance from Newmarket. Communication has been incredibly efficient especially with Jordan regarding our wind damaged drop-side. Many thanks.
Good service and immediate response on installation questions.
very easy to deal with
Really helpful advice from your staff
The order was late because you didn't have the stock you advertised. Your fitters were incompetent and couldn't sort out the problems with my lights,this went on for weeks.I eventually had to sort the problems myself at an expense to me.I was never offered any kind of compensation for my issues, all I got was sorry.Well sorry I'm afraid is not good enough. I would never use you again and advise other people to do the same.Very disappointing experience.
Service was outstanding they could not do enough for you, kept you inform about your delivery and even contact you after to see if everything was of satisfactory. Took the guy half a day if that to put up but they were very nice and made sure everything was to your liking. Could not recommend the company enough definitely will use again 👍 🙂
Great customer service. Siana was friendly and answered all my questions and requests very quickly. Had spent months deciding on who to buy our pergola and garden furniture from, decided on Harbourlifestyle and so glad with our decision. Looking forward to seeing the final product here in our garden.
Ordered a larder cupboard never used this company before, fast delivery, got notification on delivery, well made friendly delivery drivers, the only down fall was they gave me a time for delivery but the delivery was late
Quality product, reasonably priced and quick delivery.
From the first phone call i did to Harbourlifestyle to last one, their service, communication and delivery have been superb, i can fully recommend them.
Anna, provided a great personal shopping experience.
Ordering was easy, kept up to date with delivery and item arrived in perfect condition
Very very pleased with the goods and the service great work from the harbour team.
Good quality product, clear communication and prompt delivery
PergoSTET 3m x 4m Pergola I originally ordered a PergoSTET 3m x 4m Pergola (with 3 drop sides & LED Lighting) in May 2022. This was delivered in exceptionally well protected wrapping with no scratches at all. The construction was straight forward although additional hands were required due to the size and weight of some of the components. The final product is very sturdy and has happily weathered some pretty strong storms! I have subsequently ordered a PergoSTET Wifi & Bluetooth Heater which slots nicely into the drainage gutters and works well. Over two years later, the Pergola has transformed our outdoor living being perfect for either summer lunches (and being protected from the sun) or for outdoor winter evening drinks (with the sides down and the heater on). The only issue that I have had is that recently, the RGB lighting transformer has broken. I contacted Harbour Lifestyle and they have been great and helped source a replacement unit. I would happily recommend this product.
Their customer service was amazing. I was supported from the moment we placed our order right through after our pergola was assembled.
Amazing service on replacement glass table top. Our table (part of a set) blew over in the storm and smashed the glass top. I emailed to see if it could be replaced and Harbour acted super fast, kept me updated all the way through regarding delivery date and I had a new glass top within 2 weeks during the Xmas period. Top draw service,
Fab venue, was worth the drive. Anna was very helpful and we ordered what we wanted having viewed the quality of the products featured on their website.
Super pleased
Rebecca Gallyer
Jan 28,2025I have purchased a wardrobe and chest of drawers from Harbour Lifestyle and have been so pleased with them both along with the customer service. One of the items had some chipped paint and the team couldn't have been more helpful in resolving the issue. Really pleased with them and would recommend!