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Reviews 706
Shahriar Ibn Hussain
Oct 28,2024Wouldn’t recommend. Always seem so overworked which is reflective of their very low staff retention rate and service provided.
Hannah Grocott
Oct 28,2024My building has recently been taken over by Haus. I contacted the company with a query and it was resolved quickly and effectively by Genavieve, migration team assistant at Haus Block Management. Excellent customer service and an easy, positive experience.
Ash
Oct 28,2024I had a great experience with HAUS Block Management, working with them as director for eight years. Throughout our time with HAUS, the team was consistently professional and supportive. While there were occasional challenges between leaseholders, HAUS staff prioritised our concerns, addressing issues promptly and thoroughly. Several staff members deserve recognition for their hard work, and I would like to extend a special thanks to Robert, who managed our account with exceptional care and assistance. Wishing HAUS continued success in all their future endeavors.
James Briggs
Oct 25,2024Dilber was professional and efficient in dealing with my query. If you are researching the RTam process I would highly recommend recommend reaching out to Haus Block.
Work Perk
Oct 24,2024DO NOT BE FOOLED BY POSITIVE REVIEWS. I urge you to join Facebook groups and speak directly with real leaseholders. For example, check out the Academy Central group, where approximately 200 residents can share their true experiences with Haus. Thanks to their mismanagement, our block costs have skyrocketed by £19,320 each year. Their understanding of basic processes is shockingly inadequate, and they are the epitome of unproactive management. Personnel keep changing every couple of months clearly indicates a toxic workplace where no one wants to stay. When they obtain quotes, they routinely accept the first one they get, even if it’s grossly inflated. For instance, they accepted a quote of around £500 just to fill a small hole in the plaster. This shows their complete disregard for financial responsibility; they don’t live here, and to them, it’s just a job. They don't reply to emails, we've had issues with leaks, lighting, dangerous obstructions, and Haus are as bothered as a rock!!!!!!! Don't forget though, when you miss a service charge payment, they'll be on your case and give you an admin fee of £150! If I could share photos, I would provide undeniable proof of their incompetence. EDIT AFTER SEEING HAUS RESPONSE: Natasha Theodore is supposed to be the ultimate go-to for issues that can’t be resolved at a block level (it’s funny that she is also managing the Trustpilot account - maybe, just maybe due to staff retention issues?) From first hand experience I can tell you she is very inexperienced and lacks the ability to think pragmatically. If I could share screenshots of previous conversations I would as this would speak volumes. Natasha - if only you were this proactive in responding to emails as you are on the Trustpilot account!!!
Joanna Jewitt
Oct 23,2024Had a very helpful call with Genavieve today. She was approachable and helped me resolve my online portal issue. Thanks very much!
Mike W
Oct 22,2024Quoted the lowest cost for management of our building. Following this claimed additional costs for items already included in the agreed budget and expected us to pay for their individual staff training despite assuring us they were fully trained. Extremely rude 'relationship managers'. Repeatedly had to redo work ourselves due to their management team not following up on actions, agreeing quotes etc, which caused costs to unnecessarily escalate. Also increased charges for preparation of accounts despite being 18 months late (i.e. owing 2 years of accounts) for review.
Dimitris
Oct 17,2024I received excellent service from Sharyna. She promptly arranged for a plumber to resolve my heating issue on the same day. The plumber was also very polite and fixed the problem. I really appreciate their help.
Georgi Pierogi
Oct 17,2024We recently bought a flat in a block managed by Haus. We had an issue with some leaking (between ours and another flat - not the fault of Haus) but Haus, specifically Chante Louw and Lyall Rudman, have been brilliant throughout. Despite the circumstances Chante has been very supportive and always responds quickly, which has been really helpful for us as first time buyers trying to navigate the situation. Thank you again!
Mat Burgers
Oct 16,2024Haus management have been a breath of fresh air following the poor experience we had from the previous managing agent. Haus have been very proactive, patient and thoroughly professional whilst dealing with some pretty difficult scenarios left behind when the previous agent were released. Haus have helped the RTM group through the choppy waters and their development manager Gavin has been excellent and we're fortunate to have him steering the ship Thanks all
MR MIKE CLARKE
Oct 15,2024I have just sold my flat and Haus,and Chante Louw in particular, were super efficient and helpful Thanks
Érica P.
Oct 15,2024First of all, don’t trust the high rating on Trustpilot—Haus buys fake reviews. They are by far the most incompetent company we’ve ever dealt with. Our property management is unresponsive, always on holiday, and clearly doesn't care. Parcels have been stolen multiple times because the doors are so weakly designed that you just need to push a little harder to get in. One resident has harassed the concierge repeatedly, involving the police and court, yet Haus's only "protective" measure was adding a desk, which is a complete joke. Now, we have no concierge or security, yet we’re still paying service charges with no sign of reimbursement. Our building continues to be targeted, with the bike store broken into twice in a row and bikes stolen. How long will they wait before fixing this—until a gang raids the building? The company takes zero accountability, communicates poorly, and moves at a glacial pace when it comes to solving even the most urgent issues. They have failed in their basic duties to maintain a secure and livable environment, and their lack of urgency in addressing these serious concerns is beyond frustrating. Residents are paying for services they are not receiving, while the company continues to dodge responsibility.
QR
Oct 15,2024Genavieve was enormously helpful in getting my online account setup after the transition from our previous management co. Just brilliant - Cheers Genavieve!
Srra Yarr
Oct 12,2024I highly appreciate cooperation and communication by Brenton Steenkamp. Highly professional and supportive.
Ruth M
Oct 12,2024Haus has been managing our block of 46 flats for many years and I find them to be consistently efficient and responsive in what can often be challenging circumstances. Recently Sebastian was particularly helpful in sorting out a tricky admin issue for me: it made me realise that he and his assistant Lizanne have been providing this level of service for nearly five years now which in this volatile sector seems remarkable and worth noticing.
Victor
Oct 11,2024Useless and incompetent team, unable to deal with water leak damage from cladding work. I moved into a flat managed by Haus in June this year and we soon noticed there was water leaking from the roof during heavy rainfall. This was flagged to HAUS and via the portal, email and several phone calls. Five months later, nothing has been done about it -- no one has even been to the property to assess the damage. On top of this, several other flats are experiencing the same issue. When we asked a member responsible for the damage what actions had been taken he always promised updates and that a solution was always a week away but it is clearly not the case. Furthermore, interactions with the assistant property manager were always difficult and full of inconsistencies (such as blaming previous leaseholders for not allowing access to the property, that the a "drone survey" had taken place to assess the damage" and copy-pasted ChatGPT responses to the portal to make her responses professional).
Sing Sister
Oct 10,2024It has been a few months since changing over to Haus management company, and so far, so good. Jadon, ' property assistant manager' has been such a pleasure to deal with. All my enquiries and issues, Jadon has dealt with so efficiently. We have had two previous management companies, and the level of customer service given by Jadon outweighs them by far. I really hope it continues.
Dee Gardiner
Oct 09,2024Thanks Genevieve for prompt response and genuine helpfulness guiding me to login to the portal. Gives me great confidence's going forward any other problems that may occur I will be able to contact you.
Robin Stammers
Oct 08,2024Prompt and helpful response to all communications. Very professional.
Miss Talati
Oct 29,2024Genavieve Williams was quick to action my account on their portal. Thank-you for your prompt service, it is greatly appreciated đź‘Ť