At Health Central USA, we are dedicated to providing our customers with the highest quality natural products designed to support and enhance their well-being. By curating an extensive range of premium vitamins and health supplements, we strive to empower individuals to take control of their health and achieve optimal wellness. Our team of experienced professionals meticulously research and source only the finest ingredients to ensure the utmost efficacy and safety of our products. With a strong belief in the power of nature and science, we are committed to guiding our customers on their journey to a healthier and more vibrant life.
It was great to.get this item stores have been running out so much thank you
Do not do business with this company. They charged my credit card but never provided a tracking number or the product I purchased. Now I’m having to dispute the charge and I will be reporting this company to the Better Business Bureau.
Exactly what I wanted
I appreciate that I was given the reason for why I didn't receive my items. I also appreciate that I will get a full refund. Thanks!
Do not do business with this company. Be very careful if you do. Maybe some of the positive reviews are planted. A common tactic of scammers is to advise you that your package is sitting at a post office somewhere un-deliverable. Another tactic is to have your credit card declined and then shower you with emails asking if you wish to complete your order. Watch for that tactic as well. Either it is Health Central USA that is scamming people or their website has been hacked. If the latter, Health Central USA should put a warning on their website that using it may result in being transferred to an imposter site.
I ordered and the product wasn't available but it you still took my money =) However, I was later issued a refund after I reached out so that's the reason for the 5 stars. I don't think I like the idea of a company still taking my money even though they don't have a product available and then not personally reaching out to me. That is not okay with me. You are offering me a service. I don't need extra things to do. I'd rather shop elsewhere. Thanks!
My "Excellent" review is for Melody, who responded to my email right away and explained the situation regarding my order. I give Health Central USA 1 star because they accepted my order for a product that was out of stock [without letting me know that was the case] and I heard nothing about the status of my order until I sent an email inquiring about it 10 days after I placed my order.
Costumer service got back with me right away. She issued me a refund!
I received a very quick response to questions about my order.
Tracy was so great. She was very patient, kind and responsive to help process a refund for a product that never came.
TOTAL SCAM. Ordered 150 in supplements. Got a confirmation of the order and then THAT WAS IT. No delivery on merch, impossible to reach, and when I finally did (via email) they sent me a FAKE CREDIT TO MY CREDIT CARD. Then they proceeded to BLOCK MY EMAIL ADDRESS when I tried to reach them again. STAY FAR AWAY FROM THESE CRIMINALS.
I have been waiting almost a month and haven’t received my order. I have tried to contact via phone, there is no such number(s); and email, that doesn’t exist...when I try to use their website for contacts, it takes me to the same page over and over...does anyone know a legitimate number for “Tracy” who is mentioned in many of the reviews?
I never received my order. They have had my money for over a month. The only contact or confirmation I had was at the time order was placed. Nothing to follow. I've tried to contact their company to receive no response and email had been shut down. Please, the price is right but don't get sucked into their scheme.
This company is ABSOLUTELY USELESS!!!!! I thought I was ordering a product from Rite Aid. Apparently my order was farmed out to this company. A few days later I received a message that my package was at the USPS warehouse because of an "incomplete address". I couldn't address the issue with USPS because I had no tracking number and for some asinine reason, the 4 credit cards I tried weren't supported there. I couldn't speak with a person at the USPS and for some STUPID REASON, I CAN'T SPEAK WITH ANYONE AT THIS USELESS PLACE!!! HEALTHCENTRALUSA SHOULD PICK UP A PHONE AND LEARN HOW TO ADDRESS AN ISSUE!!! THEY'RE WORTHLESS VERMIN!!
Even though the product I ordered was no longer available, Tracy took the time to research and let me know the situation. She then canceled my order and provided me a refund without me having to request. Great customer service!
Ordered a month ago and never received my products or a response to my inquiries! BIG SCAM! Usually I research a company first, my bad! I didn't this time, never again 😖
They never sent my order and stopped answering all my messages. I finally had to dispute the charge with my bank. Update: Thanks for responding 5 months later but I already won the dispute. If you really care follow up on all your unanswered messages of the people you ghosted.
Melody responded quickly to my inquiry and fully explained what the situation and let me know that a refund had been applied. I am very Impressed.
Tracy was quick to answer my many, frequent email questions and her responses were always kind, respectful, and informative. She is one of a kind!!
Theresa Goiffon
Dec 30,2023Is this company legit? I don’t think it is. Placed and payed for items on the 6th of December, as of this writing never received. Contacted the company via email, no reply. Will dispute my charge. However, when looking up my charge, they charged me twice. Once on the day of the order and a duplicate charge a week later. DO NOT recommend!