HealthCentralUSA.com
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At Health Central USA, we are dedicated to providing our customers with the highest quality natural products designed to support and enhance their well-being. By curating an extensive range of premium vitamins and health supplements, we strive to empower individuals to take control of their health and achieve optimal wellness. Our team of experienced professionals meticulously research and source only the finest ingredients to ensure the utmost efficacy and safety of our products. With a strong belief in the power of nature and science, we are committed to guiding our customers on their journey to a healthier and more vibrant life.
Reviews 704
GAIL TRICE
Jul 11,2023Tracy was very efficient and professional.
Kristin Temple
Jul 11,2023I ordered a product that the doctor did not want me to give my mother so the company stopped the shipment and refunded me
Melody C
Jul 11,2023Tracy was quick in responding to my request, friendly and professional!
jeff
Jul 10,2023Healthy products ordered and delivered OR customer service provided by Tracy? This company is the latter. If you don't follow up, you won't get a refund, but have any of the reviewers here or elsewhere come back on the site and provided the information that they did indeed receive their refund. I think not. If the price sounds too good to be true, it probably- no it is! •POOR BUSINESS PRACTICES But at least they follow up!!
June Li
Jul 09,2023Quick and professional response.
Bekke Hess
Jul 08,2023I ordered enough products to qualify for free shipping, on 6/23. After 2 weeks - no word from them, so i sent an email. They told me shipping can take up to a month, but as several items i'd ordered were discontinued, they refunded the entire amount i paid. Seems an odd way to do business. Money has shown in my credit card acct yet - but they said it could take up to 12 days. And, their website is VERY difficult to navigate. Update - several days later the refund did appear. The employees were always politely responsive to my emails.
Elizabeth
Jul 07,2023I wasn't able to get the product I wanted, but Tracy was very helpful and helped me resolve the issues.
Carbon Energy Zero Company
Jul 07,2023They take a month to respond to your concern after a bad review is put in. But I will give them a chance
Donnie Moss
Jul 07,2023I did not receive my products, and Tracy did an excellent job with expedience explaining the issue.
Customer
Jul 07,2023I was surprised by the fast response to my issue. Tracy was very thorough in her explanation of what happened and refunded my money and offered an apology. She then made sure that i was satisfied and didn't need help with anything else. I was very happy with my experience
Lauren Reinhold
Jul 07,2023See my June 22, 2023 review and Health Central USA’s feckless response. In response to their gaslighting response: * they claim I placed my order incorrectly and put “no state” and selected local delivery. I saw no other option and assumed that option was mistake. (I have never heard of online stores offering local delivery, and if one does, why on earth would it take 2-4 weeks? Also, I entered my state for the address so they knew my state. *They don’t have a number that customers can call. They should. Period. *They assert they replied to my inquiry within hours. But they ignored my first inquiry a couple weeks earlier. *They say the item is out of stock. But I had to ask before they told me. The order sat for about three weeks before they told me and they told me only after I asked. * Just now, I started to place another order, to see what would happen. I was ordering one item at $14, and here are the shipping options it gave me.- -Local Delivery (14-28 Days) Dallas (Can Ship up to 999 pounds) $4.98 -No-Rush Shipping (14-28 Business Days) (Can Ship up to 999 pounds) $29.98 -Expedited Shipping (1-5 Business Days) + Rapid Dispatch + Shipping Insurance + Product Insurance. Can Ship up to 999 pounds) $39.98 -Expedited Shipping (1-2 Business Days) + Rapid Dispatch + Shipping Insurance + Product Insurance. (Can Ship up to 999 pounds) $44.98 When I increased the quantity to total over $100 another option appeared: *Free No-Rush Shipping (14- 28 Business Days) (Can Ship up to 999 pounds) Free SO, if your order is under $100, your cheapest shipping option is 29.98. Nice…
Laurie Truckenmiller
Jul 07,2023I ordered body lotion on June 21st, 2023, and have not received, any confirmation number, no notifications, and definitely no product. So I’m pretty sure this company is a SCAM, and it seems to me they owe alot of folks their money back. I’m turning this company in to the BBB… and I’m going to find out these scammers, and they’re going to reimburse me, my money back. I don’t want their lotion, their complete liars, and scams, to bad, what a shame you have to lie and scam people, I’ll be praying God helps everyone of us out, and abolishes this company. And all the 5 star comments are fake…
Paul Holden
Jul 06,2023I received a prompt, clear, helpful, and friendly response.
Kourtney Cruz
Jul 06,2023Thank you Tracy! ❤️
Marilyn Lewis
Jul 01,2023I placed a order on June 21,2023 order#104296. I have not gotten a email about the products being shipped, but my credit card was charged and this company has got paid. I've tried to email twice and I got a return email that it did not exist. I can't find a phone number. My shipping address was correct on the confirmed email about my order. I've checked my spam folder everyday and my mail. VERY BAD COMPANY
S. Hood
Jun 30,2023I had a challenging problem (my fault through a misunderstanding) and you solved it perfectly and timely.
c matsuda
Jun 29,2023Tracy responded promptly with answers to my inquiry. Gave me details and explanations.
Deidre Merritt
Jun 29,2023Excellent customer service from Tracy! I reached out regarding an order that I placed that seemed to be delayed in shipping and Tracy got back to me within minutes to resolve the issue. Tracy went above and beyond and I would 100% order again based on the excellent resolution and her prompt, courteous and understanding support.
John
Jun 29,2023Agent quickly resolved my issue in a very professional way.
Wayne G
Jul 12,2023Order placed but product delayed and then unavailable. Prompt refund of purchase price. Great customer service, pleasure to deal with.